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clean hotel near dining and downtown. value was good for what we got through booking.com. staff was mostly friendly. only issue i had was when i requested a late check out, they refused. i asked to speak to a manager and they changed their mind and gave me an extra hour. just seemed weird, it was the first time i've ever been told no on a late check out request at any hotel.
The resort staff was amazing beyond any expectations. Friendly, helpful, and willing to go above and beyond to assist guests in any way. The resort is beautiful and well taken care of. The rooms are beautiful and comfortable. I would recommend this resort to anyone and plan to come back soon. Thank you Daniel, Marco, Alan and Adrian. There are more people I would like to thank but I didn't get their names but they were great. Nothing.
The Marina area is less congested than the Zona Romantica which gives the whole area a laid back feel. The pool was a great size and you steps away from the beach. Easy bus transportation to other parts of town. Several restaurants in the area if you don't want hotel food. The public areas were nice with decorated with a certain flair. I expected more luxe giving the relatively high price - not Four Seasons standards but maybe a little more. The rooms were nice enough but the decor seemed to lack a certain Mexican spark. The rooms were more like generic hotel rooms - nice but generic.
The staff at the front desk and in lobby area, plus concierge went above and beyond to ensure we were assisted in a timely fashion. The proximity to walk over to the Vallarta Marina was great. The drinks on-site are very expensive.
The location. Ocean views. Pool area. The food could be better around the pool. Mikado was great as usual. The coffee shop could be better organized for order taking, paying. The bar is very nice and great atmosphere.
We took advantage of the free kayaks and paddle boards. The guy working there was excellent. The bartenders and waiters were good but a few more waiters would have been perfect. The buffets and menu restaurant food was good for the most part. There was no plug in at the computer desk. They broughtr 2 prong extension cord for a 3 prong plug which was useless.
Very comfortable and relaxing vacation resort. We had teenagers and it was great knowing they were safe and there was always activities going on. The staff works hard to keep everyone accomodated.
Mellow atmosphere, very attentive staff, nice layout, good food, ocean location, entertainment, nice room. Cnn tv reception was poor or unavailable- No music downtime (or mellow music) by poolside to relax, think, snooze, or read in relative peace. Lobby computers did not interface well with aol.com. No business center available for printers to make copies---etc.
The hotel did not honor the booking.com price quoted and, in fact, threw in significant costs per person for the "all-inclusive" plan (which is the only plan available)... They claimed the price was for two adults and two children under 6 which they claim are free.?. Our booking clearly said 6 persons yet they charged us an additional $39-108 per person, per day depending on age.
Food was exceptional for all- inclusive. Resort is run- down, and needs a lot of updating.
Nothing, it was the most horrible experience I have ever had. From the under age drinking to the hard as a rock bed. The food was the same for breakfast lunch and dinner. Again, the rooms look like nothing on your web site. Everything, elevator, food, room, dirty pool.
I was staying there during a conference, and for that purpose it was sufficient. The rooms were clean and the food was decent. It was located across the street from the conference hotel, and was half the price. The first two rooms they gave us were unsuitable: one was not clean and the other was stiflingly hot because there were no large windows and the ac was broken. However, because of this they upgraded us to a Junior Suite, which was spacious and suitable. It was fine for a business trip, but it is definitely not a luxury resort.
The breakfast buffet was good. The hotel is in poor condition and not maintained. The staff is poorly informed about resort information. Except for the breakfast buffet, the food quality is poor. We had water running across our bathroom floor and they would not give us extra towels.