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Valentin Imperial Maya
Top Resort Hotel

Carretera Federal 307 Chetumal, 77710 Playa del Carmen, QR, Mexico
+52 984 206 3660

RM 1,340+

Overall guest ratings

9.3/10 Excellent
Based on 949 reviews

Review highlights

  • 8.8
  • 8.7
  • 8.5
  • 5.3

Good to know

  • Friendly atmosphere
  • Professional service
  • Friendly service
  • Pleasant hotel grounds

Nearby

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    About

    Location. The Valentin Imperial Maya All Inclusive is 1 of 4 hotels in the Valentin Maya Resort Complex in Playa del Carmen, Mexico. This adults-only property stands along the powder-fine, white-sand beach of Playa del Secreto. Mayan archaeological sites are located nearby.

    Hotel Features. Valentin Imperial Maya All Inclusive features specialty restaurants that serve Italian fare, grilled steak, Japanese cuisine, Mexican dishes, and seafood. Included among the resort's culinary options is a buffet restaurant and a beach restaurant. 11 bars are located throughout the resort grounds. Concierge services are available. An on-site spa specializes in anti-stress and rejuvenation therapies and offers treatments in warmly decorated rooms or beneath a thatched-roof palapa. The spa contains a steam bath, a sauna, a hydrotherapy room, a spa tub, an outdoor ice-water bath, a beauty salon, and a fitness center. Cardiovascular equipment and free weights are available. The spa offers a fresh fruit bar with juice, water, and tea. The property features 3 outdoor pools, private beach, and an array of water sports offered at the aquatic center. Shopping is possible at a boutique. Beach towels are provided to guests upon request. Free WiFi and free valet parking are available, and 24-hour airport transportation can be requested for a surcharge.

    Guestrooms. This 3-story resort offers 524 Yucatecan hacienda-style suites accented with colonial details. Accommodations afford views of the pool and lagoon area or the Caribbean Sea. All suites are equipped with cable television, and free WiFi is available. Suites include living rooms with sofa beds. In-room safes are provided. Bathrooms feature slippers, bathrobes, vanity mirrors, showers, and bathtubs.

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    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • ATM on-site
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Pool table
    • Private beach
    • Non-smoking rooms available
    • Terrace/Patio
    • Adults only
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    9.3 Excellent
    Based on 949 reviews
    • 8.8 "Location is great."
      8.3 "83% liked the proximity to sightseeing."
      7.5 "75% enjoyed the restaurants & bars nearby."
      8.6 "Easily accessible by car, said 86%."
      8.3 "83% liked the proximity to shopping."
    • 8.7 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      8.1 "81% were happy with the room service."
      7.1 "71% found the restaurant service to be one of the best."
      9.4 "94% said the recreation staff was great."
      10.0 "100% said the concierge service was amazing."
      8.9 "Lovely pool/beach service, according to 89%."
      10.0 "Lovely bar service, according to 100%."
    • 8.5 "Food is delicious."
      7.2 "72% enjoyed the fish/seafood dishes."
      7.7 "77% loved the dining experience."
      10.0 "100% loved the sushi selection."
      10.0 "100% thought the dining area was clean."
      8.3 "83% were happy with the price."
    • 7.2 "Good breakfast."
    • 6.9 "Rooms are ok."
      5.6 "Only 56% thought the furniture was functional."
      5.0 "Only 50% thought the shower was ok."
    • 5.3 "Internet is average."
      5.7 "57% thought the wifi quality was ok."

    Overall rating

    9.3 Excellent
    Based on 930 reviews
    • 8.5 "Location is great."
      8.6 "86% liked the proximity to sightseeing."
      8.1 "81% liked the proximity to shopping."
    • 8.3 "Food is delicious."
      7.2 "72% enjoyed the fish/seafood dishes."
      7.7 "77% loved the dining experience."
      10.0 "100% loved the sushi selection."
    • 8.2 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      9.4 "94% said the recreation staff was great."
      8.0 "80% were happy with the room service."
      10.0 "Lovely bar service, according to 100%."
    • 7.1 "Good breakfast."
    • 6.5 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      5.3 "Only 53% thought the furniture was functional."
    • 4.8 "Internet is poor."

    Overall rating

    9.2 Excellent
    Based on 18 reviews
    • 9.1 "Excellent amenities."
    • 8.9 "Great service."
    • 8.8 "Food is delicious."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Friendly atmosphere"
    "Professional service"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou

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