Overview

The Reef Coco Beach Resort

Costera Norte Col Zacil Ha, 77711 Playa del Carmen, QR, Mexico
+52 984 877 2880

RM 725+

Overall guest ratings

7.5/10 Good
Based on 955 reviews

Review highlights

  • 9.1
  • 8.7
  • 6.4
  • 5.0

Good to know

  • Professional service
  • Friendly service
  • Beach nearby

Nearby

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    About

    Located 4 blocks from 5th Avenue in downtown Playa del Carmen, this all-inclusive resort has its own offshore reef and private beach.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Business centre
    • Childrens programmes
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Pets not allowed
    • Free parking
    • Playground
    • Pool table
    • Designated smoking area
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • Facilities for disabled guests
    • Babysitting or child care
    • Internet
    • Wi-Fi
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    Based on 955 reviews
    • 9.1 "Terrific location."
      9.6 "96% appreciated the closeness to the beach."
      9.4 "94% liked the proximity to shopping."
      8.6 "City centre within easy reach, said 86%."
      9.1 "91% liked the proximity to sightseeing."
      9.1 "Easily accessible by car, said 91%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.7 "Breakfast is good."
    • 7.6 "Good service."
      8.6 "86% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.6 "76% said the reception staff was great."
      9.2 "92% found the restaurant service to be one of the best."
      7.2 "Lovely bar service, according to 72%."
      7.1 "Housekeeping was great, according to 71%."
    • 6.7 "Average amenities."
      6.6 "66% thought the building was acceptable."
      5.0 "50% considered the lobby entrance to be so-so."
    • 6.4 "Food is average."
      6.2 "Only 62% were satisfied with the menu."
      5.9 "The price was ok for 59%."
      6.7 "Desserts were ok, said 67%."
      6.0 "60% thought the dining experience was appropriate."
    • 6.4 "Beach is so-so."
      5.4 "Only 54% said the beach was clean enough."
    • 5.0 "Average value."
      2.7 "73% thought it was overpriced."
    • 4.8 "Rooms are not good."
      3.2 "68% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      2.0 "For 80%, the rooms looked old."
      2.6 "Air conditioning was criticized by 74%."
      2.5 "75% had problems with the shower."
      3.2 "68% were disappointed with the minibar."
      4.0 "60% didn't like the balcony."
    • 4.7 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
    • 3.6 "Internet is poor."
      2.7 "73% thought it was overpriced."
      4.7 "53% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    Based on 611 reviews
    • 9.0 "Excellent breakfast."
    • 9.0 "Terrific location."
      8.7 "City centre within easy reach, said 87%."
      9.6 "96% appreciated the closeness to the beach."
      9.2 "92% liked the proximity to shopping."
    • 8.0 "Great service."
      8.6 "86% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.9 "79% said the reception staff was great."
      9.4 "94% found the restaurant service to be one of the best."
    • 7.1 "Tasty food."
    • 6.1 "Beach is so-so."
      5.6 "Only 56% said the beach was clean enough."
    • 5.7 "Average comfort."
      5.1 "For only 51%, the noise level was all right."
      6.1 "Beds were acceptable for 61%."
    • 5.2 "Rooms are ok."
      6.1 "Beds were acceptable for 61%."
    • 5.0 "Average value."
    • 4.3 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
    • 3.7 "Internet is poor."
      2.8 "72% thought it was overpriced."
      4.8 "52% said the wifi quality was bad."
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    Overall rating

    7.3 Good
    Based on 276 reviews
    • 9.0 "Terrific location."
      9.1 "91% liked the proximity to sightseeing."
    • 7.6 "Good service."
      8.5 "85% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 6.5 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 6.3 "Beach is so-so."
    • 6.2 "Average amenities."
      6.2 "62% thought the building was acceptable."
    • 5.9 "Average comfort."
    • 4.9 "Value below average."
      2.6 "74% thought it was overpriced."
    • 4.7 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
    • 4.6 "Rooms are not good."
      3.2 "68% complained about the bathroom."
    • 3.4 "Internet is poor."
      2.6 "74% thought it was overpriced."
      4.6 "54% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    Based on 66 reviews
    • 8.8 "Location is great."
      9.3 "93% liked the proximity to shopping."
    • 7.5 "Good service."
      8.8 "88% found the staff to be very friendly."
    • 7.5 "Good cleanliness."
    • 6.3 "Average amenities."
    • 6.1 "Beach is so-so."
    • 6.0 "Food is average."
    • 5.4 "Average comfort."
    • 4.9 "Vibe wasn't good."
    • 4.6 "Rooms are not good."
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    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Professional service"
    "Friendly service"
    "Beach nearby"
    data provided by TrustYou

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