Overview

The Reef Coco Beach Resort

Costera Norte Col Zacil Ha, 77711 Playa del Carmen, QR, Mexico
+52 984 877 2880

RM 731+

Overall guest ratings

7.5/10 Good
Based on 1,077 reviews

Review highlights

  • 9.2
  • 8.5
  • 5.3
  • 4.7

Good to know

  • Professional service
  • Friendly service
  • Great shopping

Nearby

    show all

    About

    Located 4 blocks from 5th Avenue in downtown Playa del Carmen, this all-inclusive resort has its own offshore reef and private beach.

    Less show all
    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Business centre
    • Child-friendly
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Pets not allowed
    • Free parking
    • Playground
    • Pool table
    • Designated smoking area
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • Facilities for disabled guests
    • Babysitting or child care
    • Internet
    • Wi-Fi
    • Golf
    • Indoor pool
    • Night club
    • Steam room
    • Cable or satellite TV
    • Linens
    • Towels
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.5 Good
    Based on 1,077 reviews
    • 9.2 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      9.6 "96% appreciated the closeness to the beach."
      8.5 "City centre within easy reach, said 85%."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.0 "Easily accessible by car, said 90%."
    • 8.5 "Breakfast is good."
    • 7.6 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      7.0 "70% said the recreation staff was great."
      7.1 "Housekeeping was great, according to 71%."
      9.1 "91% found the restaurant service to be one of the best."
    • 6.5 "Beach is so-so."
      6.1 "Only 61% said the beach was clean enough."
    • 6.4 "Food is average."
      6.0 "Only 60% were satisfied with the menu."
      6.7 "The price was ok for 67%."
      5.5 "Desserts were ok, said 55%."
      6.9 "69% thought the dining experience was appropriate."
    • 5.3 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
    • 4.7 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
      3.0 "70% criticized the plain hotel."
    • 4.6 "Value below average."
      1.6 "84% thought it was overpriced."
    • 3.1 "Disappointing internet connection."
      1.6 "84% thought it was overpriced."
      4.4 "56% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.6 Good
    Based on 624 reviews
    • 9.0 "Terrific location."
      8.4 "City centre within easy reach, said 84%."
      9.5 "95% liked the proximity to shopping."
      9.7 "97% appreciated the closeness to the beach."
    • 8.7 "Breakfast is good."
    • 8.3 "Generally very clean."
      8.0 "80% said rooms were clean."
      9.2 "92% thought it was clean."
    • 7.9 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 6.9 "Food is average."
      6.3 "Only 63% were satisfied with the menu."
      5.8 "Desserts were ok, said 58%."
    • 6.4 "Beach is so-so."
      6.5 "Only 65% said the beach was clean enough."
    • 5.7 "Average comfort."
    • 4.7 "Value below average."
      1.9 "81% thought it was overpriced."
    • 4.5 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
    • 3.4 "Internet is poor."
      1.9 "81% thought it was overpriced."
      4.6 "54% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.3 Good
    Based on 387 reviews
    • 9.2 "Terrific location."
      9.7 "97% appreciated the closeness to the beach."
      9.3 "93% liked the proximity to sightseeing."
    • 7.9 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.2 "72% said the recreation staff was great."
      7.8 "78% thought the service was very professional."
    • 6.4 "Food is average."
      5.6 "Only 56% were satisfied with the menu."
    • 6.2 "Beach is so-so."
    • 5.3 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
    • 4.7 "Value below average."
      1.6 "84% thought it was overpriced."
    • 4.5 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 3.3 "Internet is poor."
      1.6 "84% thought it was overpriced."
      4.7 "53% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.3 Good
    Based on 64 reviews
    • 9.1 "Terrific location."
      9.5 "95% liked the proximity to shopping."
    • 7.8 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 7.8 "Good cleanliness."
    • 6.9 "Average amenities."
    • 6.2 "Food is average."
    • 6.2 "Beach is so-so."
    • 6.0 "Average comfort."
    • 5.1 "Rooms are ok."
    • 4.9 "Vibe wasn't good."
    View all review categories
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Professional service"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    mexican and italian
    mexican and italian
    italian restaurant
    ok food
    nice beach
    walk along the beach
    lunch and dinner
    food in the buffet
    coco
    hot tubs
    horrible beds
    chef making
    told pay
    drunk couple
    Photos

    Photos

    Map

    Map