Overview

Hacienda Real

Avenida 10 con Calle 10, 77710 Playa del Carmen, QR, Mexico
+52 984 873 3130

RM 230+

Overall guest ratings

8.2/10 Excellent
Based on 1,147 reviews

Review highlights

  • 9.6
  • 8.7
  • 5.3
  • 4.0

Good to know

  • Spacious rooms
  • Friendly service

Nearby

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    About

    The hotel is located in the heart of Playa del Carmen, a short stroll from the beach.The hotel was built in 2008. Guests are welcomed at the accommodation, which has a total of 58 rooms. In the air-conditioned establishment, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most storeys can be reached by lift. Services and facilities at the hotel include a restaurant, a café, a bar, room service and a conference room. Internet access in public areas allows guests to stay in touch whilst on holiday. There is also a garden. Travellers arriving by car can leave their vehicles in the garage or in the car park.Rooms feature air conditioning, a fan and a bathroom. Most rooms feature a balcony with a view for guests' enjoyment. The rooms have a double bed or a queen-size bed. A safe and a minibar are also available. Additional features include a fridge, a mini fridge and a tea/coffee station. An ironing set is also available for guests' convenience. Little extras, including internet access, a telephone, a TV, a radio and WiFi, contribute to a great stay. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms.The hotel offers attractions including sport and entertainment opportunities. The accommodation features numerous leisure facilities, including a pool and an outdoor pool. Sun loungers and parasols are ideal for relaxation. The establishment offers a gym (for a fee) to travellers.Bed and breakfast is bookable. Snacks and meals, including breakfast and dinner are available.The following credit cards are accepted at the hotel: American Express, VISA and MasterCard.

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    Amenities

    • Concierge service
    • Laundry service
    • Room service
    • Car hire
    • Internet
    • Outdoor pool
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Free Wi-Fi
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 1,140 reviews
    • 9.6 "Wonderful beach."
    • 8.7 "Location is great."
      10.0 "100% appreciated the closeness to the beach."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "City centre within easy reach, said 97%."
      8.1 "81% thought parking was inexpensive."
      7.5 "75% liked the proximity to sightseeing."
    • 8.0 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      7.5 "75% said the reception staff was great."
    • 6.8 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.3 "Average comfort."
      5.5 "Beds were acceptable for 55%."
      6.3 "63% thought the bathroom was big enough."
    • 5.3 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      5.6 "Only 56% said rooms were clean enough."
      6.3 "63% thought the bathroom was big enough."
      5.0 "Only 50% found the balcony ok."
    • 4.0 "Disappointing food."
    • 3.7 "Breakfast is below average."
      3.3 "67% said the breakfast was too expensive."
    • 3.3 "Vibe wasn't good."
      4.9 "Unfriendly atmosphere, according to 51%."
      0.5 "95% criticized the unstylish hotel."
      3.8 "62% criticized the plain hotel."
    • 2.6 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    Based on 752 reviews
    • 9.6 "Wonderful beach."
    • 8.9 "Location is great."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.6 "96% liked the proximity to shopping."
      9.7 "City centre within easy reach, said 97%."
    • 8.2 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 6.8 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 5.1 "Rooms are ok."
      5.2 "Beds were acceptable for 52%."
      5.5 "Only 55% said rooms were clean enough."
      5.1 "Only 51% found the balcony ok."
      6.5 "65% thought the bathroom was big enough."
    • 5.0 "Average comfort."
      5.2 "Beds were acceptable for 52%."
      6.5 "65% thought the bathroom was big enough."
    • 3.8 "Disappointing food."
    • 3.3 "Breakfast is below average."
    • 3.1 "Horrible vibe."
      0.4 "96% criticized the unstylish hotel."
      4.5 "Unfriendly atmosphere, according to 55%."
    • 2.6 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 239 reviews
    • 9.6 "Wonderful beach."
    • 8.8 "Location is great."
      9.6 "96% liked the proximity to shopping."
    • 7.6 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      7.6 "76% said the reception staff was great."
    • 6.8 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.2 "Average comfort."
      5.8 "Beds were acceptable for 58%."
    • 5.0 "Rooms are ok."
      3.4 "66% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      0.2 "98% thought the tv was sub-standard."
      0.5 "For 95%, the rooms looked old."
    • 4.2 "Disappointing food."
    • 3.7 "Breakfast is below average."
    • 3.5 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
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    Overall rating

    8.0 Good
    Based on 148 reviews
    • 9.5 "Wonderful beach."
    • 8.3 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.2 "Location is great."
      9.6 "96% liked the proximity to shopping."
    • 6.1 "Rooms are ok."
      5.7 "Beds were acceptable for 57%."
      6.4 "Only 64% said rooms were clean enough."
    • 5.8 "Average comfort."
      5.7 "Beds were acceptable for 57%."
    • 3.9 "Breakfast is below average."
    • 3.1 "Horrible vibe."
      4.4 "Unfriendly atmosphere, according to 56%."
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    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Spacious rooms"
    "Friendly service"
    data provided by TrustYou

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