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Blue Bay Grand Esmeralda

Carretera Federal Chetumal, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4500

RM 723+

Overall guest ratings

7.6/10 Good
Based on 1,392 reviews

Review highlights

  • 8.2
  • 8.1
  • 5.5
  • 5.3

Good to know

  • Professional service
  • Friendly service
  • Pleasant hotel grounds

Nearby

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    About

    With a stay at Blue Bay Grand Esmeralda All Inclusive in Playa del Carmen, you'll be on the beach and convenient to Tres Rios Ecopark and El Camaleon Golf Club. This 4-star resort is within the vicinity of Gran Coral Golf and Maroma Beach.

    Rooms

    Make yourself at home in one of the 979 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

    Amenities

    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

    Dining

    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Grab a bite at one of the resort's 6 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges. A complimentary hot/cold buffet breakfast is included.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

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    Hotels.com

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Childrens programmes
    • Babysitting or child care
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Pool table
    • Private beach
    • Storage available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    Based on 1,392 reviews
    • 8.2 "Food is delicious."
    • 8.1 "Location is great."
    • 7.7 "Good breakfast."
    • 7.6 "Good service."
    • 7.2 "Good cleanliness."
    • 5.5 "Vibe was decent."
    • 5.3 "Average comfort."
    • 4.9 "Ugly beach."
    • 3.3 "Internet is poor."
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    Overall rating

    7.7 Good
    Based on 988 reviews
    • 8.1 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      7.9 "79% said the recreation staff was great."
      8.2 "82% found the restaurant service to be one of the best."
    • 7.6 "Good location."
    • 7.5 "Good breakfast."
    • 7.1 "Good cleanliness."
      9.1 "91% thought it was clean."
    • 6.2 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      5.8 "Only 58% thought the furniture was functional."
    • 5.3 "Vibe was decent."
      5.9 "59% thought the atmosphere was somewhat friendly."
    • 4.6 "Ugly beach."
      3.7 "63% thought the cleanliness of the beach was not up to par."
    • 3.2 "Disappointing internet connection."
      1.6 "84% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 361 reviews
    • 8.5 "Location is great."
    • 8.2 "Food is delicious."
      7.8 "78% loved the menu selection."
    • 7.9 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
    • 5.7 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 5.2 "Beach is so-so."
    • 4.9 "Not very comfortable."
      2.7 "73% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
    • 3.0 "Disappointing internet connection."
      1.3 "87% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 41 reviews
    • 8.3 "Food is delicious."
    • 7.9 "Good location."
    • 7.2 "Good service."
      8.1 "81% found the staff to be very friendly."
    • 5.7 "Rooms are ok."
    • 5.5 "Vibe was decent."
      6.2 "62% thought the atmosphere was somewhat friendly."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Professional service"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou

    Recent reviews

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