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Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
The overall feel of the hotel was very unusual, I felt a bit like a genius going back to my secret speak-easy lair in the 80s in an alternate steam-punk universe. The feeling of the hotel is loudly industrial modern. The industrial modern feeling of the hotel left everything feeling cold and dark, making it hard to really ever feel "at home"
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
Ambience , location and aesthetic Slowest elevators in the goddam world. Really need to fix that.
Great room, location and a friendly staff Nothing really
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
My wife and I were in town for an awards ceremony and wanted to have a special first class stay near Central Park. The hotel was so nice and the staff were friendly and very accommodating. They even provided us with a limo ride to our event with just a quick call to the front desk. Everything was first rate and the room, view, and decor was very upscale adding to the New York experience. The location was within walking distance to all the best shops, dining, and attractions so that we did not need a cab while we were there. The best part was a view of central park and the room was very quiet with no typical street noise or horns blowing during the night.
Great location, bed was comfortable, TV was nice, clean for age of hotel, sheets and pillows were comfortable. Very Dated! Poor quality construction. bathroom WAY TOO SMALL. Bedroom HOT, Living Room FREEZING! Asked to fix 3 day in a row...finally changed rooms.I could NOT HAVE BEEN FIRST? Old towels, cracked toilet, dated fixtures. $70 half bottle wine?
A well thought out room layout (jr suite) and everything clean and working. Very friendly employees. An effortless hotel experience where you can tell they are sweating the details. it's not a great room lobby hotel and the views aren't city vistas. But if you value functional comfort Trump Int'l is the best value at the higher end of NYC hotels.
In addition to the beautiful suite and comfortable bed the hotel staff makes the guest feel welcome and at home. I highly recommend this hotel if you want luxury, a feeling of warmth and friendliness, and safety.
Our room was very clean and a very nice size. Big construction project going on next door -very noisy at 7 am. Also, mattresses are tired and saggy.
location small lobby-no lounge
Great location. There were lost of restaurants within walking distance. The subway is one block away. It is a beautiful building. It was NYC-hotel to an extent - small elevators, fairly small room but not too small.
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
Recently renovated and beautifully done. Every detail was very carefully thought out and the crown molding in the room and hall are gorgeously done! A lovely place to stay.
I've stayed at the Lucerne multiple times, and it is consistently a great hotel on the upper West Side. Rooms are comfortable, staff great, and overall just a very nice experience
high quality establishment with attractive look and feel in excellent location
Very clean room in a relatively quiet part of the city. Shower flooded the bathroom upon showering. Not a big deal, but had to clean up the bathroom after a shower.
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
Friendly, helpful staff from the front door men onward... The Concierge , he is always a pleasure to deal with. House keeping are quick and helpful, should you require more of anything. Starbucks on the corner... Good to go!
Room very very small for paying that price. My window view was of another building like 3 inches apart. Sink wouldn't drain, remote control wouldn't work. Otherwise, the staff was nice and the bed was comfortable.
The Empire charges mini bar rates for Keurig coffee in room. The bathroom was very, very small which made it difficult to use comfortably, and we are very small people.
Location Too old and the room was too small worthless
The rooftop deck had great views and location was good They charge you for everything and it's super overpriced. The pool was a disappointment it's as big as a pickup truck
I didn't sleep well- the bed was as hard as a rock. Good location
The Empire Hotel was much, much nicer than I expected, considering that it is one of the more affordable options in Manhattan. The lobby was very stylish and featured a nice bar where people were meeting for drinks and snacks etc. The room was very small, but that is typical in big cities, and it was really nicely done, with a lovely bed, lots of towels and toiletries, etc. It felt very comfortable. The location is amazing: Lincoln Center is literally across the street, the subway is half a block away, and you can easily walk to dozens of attractions and the park. This will be my go to hotel from now on in NYC. The movies were a bit expensive to rent ($19!) but the internet was strong and cheap, so it didn't matter. I could hear the folks in the next room, but they were having an argument (whoops) and otherwise I couldn't hear anyone. NYC is noisy, so there's always going to be some noise. I really don't even consider these complaints, to be honest.
The value of the rates given the the area is great and it is centrally located in mid-town. The staff is very friendly and helpful. My room was noisy in the morning but quiet most of the other times.
Our stall shower was missing the sliding door. The bathroom got soaked during every shower
Proximity to Lincoln Center Dreary, small room Charge for wifi Bathroom so small that one had to close the door to reach the toilet paper and there was no surface on which to put a dopp kit
Excellent location. Awesome rate. Was in town for a training workshop but decided to come a couple days early with my boyfriend and found a great rate for weekday in January. Close to subway. Only problem I had was that it can be quite noisy. It is located between Broadway where it crosses an avenue, so even at night there is a lot of traffic. Our room faced Lincoln Center, which seems quiet at night, but it was also the side of the hotel which has service entrances so a lot of trash trucks and deliveries coming in on that side. I'm a light sleeper anyway so I always bring earplugs and that worked perfectly.
The room and lobby were beautifully decorated and the hotel was in a great location right in the middle of manhattan. The staff was very professional and extremely helpful. The room was agonizingly small for the amount of money we paid for it. When we checked in the lady behind the desk said she was "upgrading" us, and we barely had enough room to walk around the bed. I shudder to think of how small our room was before the "upgrade".
Location and layout of the suite (separate bathroom so no one had to go through the bedroom). Lovely, responsive maid.
Very friendly and helpful staff. I had a non smoking room, but I could smell cigarette smoke in the morning, presumably through the air conditioning system. Ugh! Disgusting.
Good location for visiting the American Museum of Natural History and the Metropolitan Opera House. The shower doesn't have much water although water comes lot from the tap for bathtub.
The price, the location Old room and furniture, old bathroom
Location was great!!! It's next to a market and a block and a half from 1,2,3 metro stop. Nicely maintained. Excellent stay!
Kichenette facility; cleanliness poor mattress on fold-out bed; did not fix the heating element during our stay
Room was available for early check in. The bed and bedding were really good quality and comfortable. Fridge even had ice in the freezer. Across the street from Fairway; great for provisioning the room. There were no bedbugs!!!!! Taxes are very high in NYC hotels, so while the rate looked very attractive on Booking.com, customers should be aware that our three night stay cost over $100 more than the booking.com rate because of taxes. Was okay with us because we were happy with room, location, etc. but NYC is expensive.
location of hotel. Comfort of room. Nothing
Felt like a home away from home. Great neighborhood , everything close at hand, Cafes, Markets,subway all on your doorstep. Highly recommended, wouldn't stay anywhere else!
localization, cleaning and confortable room and the little kitchen when I arrived I had a small problem with the book. But I think the problem is the booking.com, not the hotel. And after some trouble they solved the problem.
I was rather surprised that the price quoted did not include taxes. Coming from Europe it came as a nasty surprise at the end.
Drained very slowly
I loved the location.
Love the location, staff helpful & friendly. Windows did not close properly, drafty & noisy.
Great location, pretty, away from the hustle and bustle of Times Square/Midtown Not a business hotel. Need to pay for WIFI. No room service. No coffee machine. Only coffee available is at the breakfast room and they charge you $2.50 just to get a cup in the morning. Not the expense but the nuisance and inconvenience. No shops on site. Just vending machine. They try to pretend to be upscale here but nothing about it is upscale - from the property to amenities to service. Hugely disappointing.
The location was great. Half block to Central Park, subway and bus. Bed comfy. Bathroom small but clean and plush. Restaurant had great food. Scaffolding obscures view and workers during daytime decrease privacy. Friday am, noisy road work started 4:30. No doorman to help when leaving and needing a cab. Pay for in room WiFi. Room cost increased by ~25% various taxes.
The staff was friendly and helpful providing subway directions and breakfast suggestions. They had umbrellas available when we had rain.
The Excelsior is a classic hotel that is the absolute opposite of an impersonal chain hotel. From management to front desk to housekeeping the Excelsior staff is welcoming and extremely accommodating. We have stayed at the Excelsior several times during the prior couple of years and our rooms are consistently clean, comfortable and quiet. Rates will vary based upon the season and supply and demand factors but typically we have found the Excelsior to be the best hotel value in the upper west side. Fee for WI-fi but as a workaround we used our smartphone as a hot spot for our tablets so really no problem.
I love the Excelsior, the staff, the location, the cleanliness, just so easy, so accommodating. Always the desk personnel are lovely, the last day, the 29th, the desk man was a bit condescending. I've never had that experience before, but upon asking him about leaving my bags after check-out, asking about a taxi to the airport, he almost dismissed me, as if I were an annoyance. Unfortunate, but true. The desk man when I arrived on the 2nd, was lovely, very patient, very accommodating. I've stayed here before, never had that experience, so it must've been a bad day for him.
Great service and close to many destinations
From the location to the helpful, friendly staff, I loved this hotel. It was clean, comfortable and beautiful. The on-site restaurant was very good as well. I didn't like leaving to go home!
The hotel was nice, but it is really the location that sells the place. Can't beat it. A block from Central Park, across from the Museum of Natural History. Bathrooms were a bit dated, and the plumbing seemed temperamental, but it was more than adequate.
This is a great, convenient hotel on the Upper West Side of Manhattan. Just a few steps from Fairway Market and Citarella and short blocks to the subway. If you have family nearby as we do, it is a perfect place to stay. We had a suite with a tiny kitchen area- microwave, refrigerator, and a small electric kettle. Staff was friendly and helpful. Try Maison Kayser across the street for breakfast or brunch. Very comfortable king bed. although very strange huge king pillows. Tiny bathroom, has everything you need, but no room.
comfortable beds large TV very clean great location nice sitting room quiet hotel Small bathroom, no shelf for toiletries , not enough room in the kitchen easy meal prep
three windows in my room. Three urns of cold drinks in the lobby every afternoon. only one small elevator working for the entire week
Very good location. Just a block away from subway and lots of little shops to get something to eat or do a little shopping. Very clean room, well furnished and very clean. Bathroom was huge! I asked for a car service and got a driver that drove way too fast and just wasn't very professional. Not the hotels fault but it was scary.
Location Price Cleanliness
The stay was excellent and the staff was always very helpful and attentive to my friends and my needs. The location was very good and there is a 24hr market just around the corner. I didn't like that I had to leave aside from that my stay was exquisite I highly recommend this hotel
It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs! Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.
Great location near Central Park Professional and friendly staff Close to transportation Good coffee and hot chocolate Extremely small rooms, small bathrooms Bed size - standard No free coffee
Flight was delayed a full day, so we headed over to the hotel and was pleasantly surprised at the how much we got for our money's worth! The staff was extremely accommodating as well.
Location is perfect, hotel is beautiful, clean and comfortable. Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.
Clean, nicely designed rooms; comfortable and cozy Construction work in rooms opposite - woken up by loud drilling and hammering at 9am for two of my three night stay. I think I should have been alerted to this fact before I registered.
Room smelled like dirty socks and urine. The heat was about 80 degrees inthe room and we could not get window open for relief Carpet was filthy and all night there were strange shouts or screams with doors slamming. We were glad to get out of this really tacky dirty hotel . Never go there if you want peace and cleanliness. Same as above
This hotel said it had a refit, It was very dark and rooms were shabby, The plus side was the staff were fantastic. Also it's quite a long way out, On the ourskirts of Harlem.
Good location, cute lobby, friendly staff Bathroom very small, but room was comfortable
It is well located close to Central park and the Timesquare subway route. The staff were also very nice and freindly. It's hotel prices for hostel accommdoation! The rooms were small and the ehating didnt work very well. It was often either too hot or too cold. The radiator in our room would wake us up at 6am without fail every morning by making loud ratteling noises.
Location is brilliant, just next to the subway, staff couldn't of been more helpful with luggage, our room standard and cleanliness was great, checking our limo was on schedule, giving us takeaway menus when we were tired etc. Room had everything you needed and was a decent size. Nothing really just that there was no lift but it wasn't an issue as the staff helped with our luggage.
Convenient for subway. Attractive decor. Helpful staff Room very small with inadequate storage and lighting. No elevator and a very narrow dark stairway.
comfortable bed,next to subway,cheap there was not hangers for clothes at all
It's location, very convenient. The bar, unprofessional staff, no atmosphere. Expensive.
Cocktail bar and happy hour. Beautiful decor. Well-furnished rooms. Extremely friendly and personal staff. Had to pay for breakfast. Rooms could have had better lighting (i.e. table lamps).
Nothing! The worst hotel in my life ever. They should change the category to one star. The hotel is old, dirty, noisy and the staff are not interested in help you. The guests were are strange, like drug addicts. I saw policemens going there loooking for people. You can watch porn movies in tv, like a motel. Don't go there. It's better pay more and stay in midtown area.
it's very convinent because it is near the subway. room is quite clean
My only critique was that the bed was a tad uncomfortable for me, but both my mom and aunt were quite comfortable. The room was small and cozy, but it has everything a visitor needs. The staff was wonderful and kind. The location is excellent - right next to a subway stop that makes it easy to see NYC in minutes. Also blocks from Central Park. Neighborhood is safe and clean. Next to a drug store, n case you forgot something. Loved it and would stay there again.
Nice place to stay for the Thanksgiving parade. Short walk to the subway on 96 street and central park. Would stay here again! Father and two sons. Had to pay $7 for internet connection.
This is a great location in the upper west side. Lots of little places for coffee or food. Several drug stores, diners, etc all within a block. Located across street from red line (1/2/3 train) so very convenient to rest of city. Nice neighborhood. I made a mistake & requested 2 "superior double rooms", which could not accommodate a rollaway bed. Wasn't a huge deal, I had a sleeping bag for my (10 year old) son, and we weren't in the room much anyway. The other room had room for the pack & play for an infant, so it all worked out - just realize that a double room is for a double bed, desk, & not much else in most cases. But for 2 nights in NYC, for 2 rooms on short notice, a great price (140/rm/night). Heat in room couldn't be turned off - we ended up running the AC to offset the heating.
The room was exactly what we'd reserved. It was small but clean and quiet. The hotel staff was very nice. The location is excellent. Plenty of shops and restaurants nearby and the subway right outside the door.
Good location and for New York,it is a good size room. Right across street for the Subway and 3 blocks from Central Park. The beds are so hard and linens are very old. Towels are tiny and old. Our room was not cleaned even after I told them we were leaving and would l ike room serviced.
The front desk guys were exceptional. Truly cared to make sure I was a happy customer. It will be my permanent go to on the west side from here on out! No hotel at these great prices can be perfect so there is no point in complaining when everything else was spot on!
We came to bike the Five Boro and the hotel staff was very accommodating - the hotel is also well situated close to the west side bike path.
subway station right in front hotel, all types of stores nearby. expensive parking, cheap window ac unit with very poor sound insulation. few outlets in the room. very old hotel badly needing a facelift. but what do you expect in NYC for $300?
Some of the workers Run down
Poor service, no help at all. Phone not working, hairdryer not working, room freezing cold. No early checkin nor late checkout.
Friendly staff, fast speed internet, clean room The hotel is being renovated and obviously this causes some discomfort as to the elevator and corridors that were not very clean. I am sure once the renovation is finished, this will be a spotless hotel.
the location is good and safe poor services and facilities, unreliable hotel staffs
Quiet zone, well comunicated, good price.
The location near the underground station is very conviniet.The neighborhood is very calm.The room is clean and comfortable.We liked our staying in this hotel. The location and the room.
It was a great location. Next to central park, easy access to subways. The room was clean, the staff was helpful. and i would stay there again if i was in new york.
near the subway internet speed/cleanliness of the chairs/no breakfast
convenient location, recently updated facilities, staff was courteous they claim wi-fi is available, but the signal was so weak as to be unusable; couldn't get a $20 broken down at the front desk, air conditioner in my room was broken, room too hot;
location Very dirty
the waiter's attitude are very nice could this hotel use more bright bed sheet? it can makes people feel not so much presure.
Hotel is pretty much the cheapest in town. Expect very small rooms - basically just the bed and a bit leg room. Bathrooms were impressive - renovated and clean and a flat screen TV - so just the basics....
Comfortable bed, clean, fresh paint. Great value. But indeed the smallest room I have ever been in. As a single, was no problem.
It was VERY clean and staff was great
Location and cleanliness Nothing
Convenience. Walk to central park, walk the opposite way a few feet to catch the subway, 24 hour diner and deli conveniently nearby. We will for sure stay here again. Beautiful location. The hallways are slim, rooms are small BUT...it's perfect for the couple that likes to get in and out, tour, with ease.
The place was ok, and reasonable. We exchanges all comfort for the low price so it was not any thing new. The place was very clean and well furnished and a bit spacious for such a small room. The only problem was the the lobby people told us to go to this specific parking garage and the garage or the lobby duse totally scamed us saying that the discount voucher wa's not rezconized at the garage and the customer support people for the hotel blamed us for going to to wrong place. We ended up paying a lot for a over night parking than anywhere else.
Clean. Friendly/helpful staff. Great value Small room.
Location, Really clean, comfortable beds and linens. No late check out signs posted everywhere almost yelling at you.
Small rooms but clean and located very close to the 1 subway train, Central Park, and natural history museum.
Very clean with nice decor and accommodations. The sound proofing was pretty awful though. I was able to sleep through the night, but I could hear everything that went on in the hallway and even the kids in the building next door. Bring ear plugs if you are light sleeper.
Great location; good value, friendly staff, super clean room, the ability to request a certain type of room (eg, quiet, bed type, bed number) Housekeeping entered my room even though I had the "Do not Disturb" sign on the doorknob. Minor glitch.
Near central park Did not provide drinking water during breakfast, the lobby bathroom smelled like urine. Had to get room key programmed twice. Did not get clear cable reception on tv. Wifi too slow, resorted to own cellphone data.
The location and cleanliness of the hotel was exceptional. The assigned room was very small; it was also dark, due to the low level (2nd floor) and the closeness of the adjacent building. Nevertheless, the room was clean and the bed was very comfortable.
This guest did not leave comments about this hotel.
Hotel has been recently renovated, so the rooms and bathrooms are clean, fresh, and new. The room was a good size and the bed comfortable. Great location if you need to be on the upper west side. Very close to Central Park. Bathroom was VERY small and uncomfortable. Only one elevator for the entire hotel, so a long wait or take the stairs.
location rooms were ridiculously small even for NY
The location Room cleaning was not thorough, the same used washcloth from the previious occupants hung on the bath curtain rod for our two room cleanings.
Location and staff were great Too busy for such a small space, no closet, breakfast was horrible.
The character The elevator and small rooms
This guest did not leave comments about this hotel.
GREAT location. 3rd floor has no view. Only walls.