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Upper East Side
Very clean. Pretty decor. Friendly staff. Willing to meet needs when asked.
Friendly staff and traditional hotel
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
Modern classy rooms all first class. Best location in NYC. Amazing shower. Not much of a hotel lobby if you need a grand hotel lobby.
Friendly staff; good location; great design. Our deluxe room was large by New York standards. Our grand deluxe room had no bath! Complete lack of freely available guest-friendly wi-fi facilities in the hotel amazed us and caused ongoing problems. Computer in chargeable "business centre" was also faulty. Room temperature did not respond when adjusted by room thermostat. Dining room very cold and breakfast extremely poor in comparison with any other hotel we have visited (especially in Europe). Almost complete lack of public spaces: bar-lounge pleasant but cold and draughty and accommodation overcrowded at times (by members of the public using the dining room) so people (hotel guests!) turned away. The restaurant is apparently rated in New York but the food they sent up on room service was third rate.
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
Great location, huge room (1 bedroom suite), wonderful staff- we could not ask for more.
The 'one bedroom suite' was very confortable and the varanda is an excellent option. Also the staff is very kind and helped us in many ways. The internet was not free and the fee was very expensive. It is a surprise that an establishment like this one doesn't have free internet.
A superb, class-act, old world hotel. The real thing. Can't wait to stay again. No.
easily accesible and friendly staff no lounge. A hotel of this nature should have a lounge
Good value for Manhattan. The shower door. Imagine a two piece glass door where one piece has been removed.
dirty, everything is old. The staff are not helpful. The hotel lobby is disgusting. Pet hospital right next to the hotel
Location, comfort of bed Outdated bath, room temp too hot, better morning offerings,
The physical hotel was fine. Between Kayak and Marriott I have never been treated so poorly with lack of communication, follow up and finger pointing that left me in a catch 22 situation If there is any sense of reasonableness in your organization you will have a senior person contact me
- Friendly, helpful staff. - Convenient and tasty restaurant next door, Sarabeth's - Inadequate window air-conditioning unit during hot, summer months - Absent air conditioning in the room hallways, and elevators
N/A Booked the Hotel online on a very busy evening in the city (hardly any rooms available). Was so thankful to find a room in a well rated hotel, as it was getting very late and I was getting concerned as a female in the city with no where to go. When I arrived I was told that there were no rooms available due to an inventory issue. The front desk person did help me look for another room, and after an hour of looking we were able to find another room in the city. However, it was twice as much as what I would have paid if they would have had the room I originally booked. When I asked if they would cover the difference in price, they told me there was nothing they could do since they refunded my money. They were also not willing to pay for my cab fair to the other hotel. It was a long night, and I was extremely disappointed in the guest services at this hotel.
Great, quiet hotel with oversize rooms in Manhattan!
The room was fairly well appointed except for the broken icecube tray and the missing fry pan. Very clean and roomy. Complimentary NY Times. Lack of coffee station. Poor room service. Faulty heat control. TV was some sort of demo and the sound went in and out. Also annoying popups kept appearing on the screen
The staff is excellent. They were helpful, engaging and respectful. The hotel is small but intimate and comfortably.
good mattress and the rooms where clean. they offered afternoon wine and nuts which was nice. not as presented on the web site. a quaint hotel on a tree lined street. the hotel was next to a construction site. the lobby was therefor dirty with all the construction dirt brought in. all the trees on the street where cut down due to the construction. it was very noisy. to enter the hotel one had to walk around and under scaffolding. the breakfast was minimal. we went out for breakfast after the first morning even though we had already payed for breakfast. i would not go back!