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Friendly staff and traditional hotel
Good location near main atractions Yes, bad attention, lack of amenities.
the location is great- staff helpful
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
great location very expensive food
The Library is a gem.....Outstanding food, service and ambiance
The locationa and staff is great. The Hotel rooms are shabby
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
The location of the Hotel. Very close to the shopping area and to Central park.
i visited nyc no everything was perfect
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
the uniformed doormen and elevator operators.
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
Amazing park view from the room
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
The attentiveness of the staff and the location. The bed was a little uncomfortable.
Nice facilities and great location Hotel staff could be more helpful
The location was great!
Friendly and helpful staff, great location and comfortable rooms
have not heard any "no, it is not possible" no
small hotel and very close to Central Park. service was impeccable no
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
excellent location in quiet street of Madisson aveniu on Manhattan ,very close to Central park and all shops. Very professional staff always willing to help. Very comfortable beds with beautiful luxury shits with silky finish. aircondition was not working well and making it worse buy high temerature of 40° BUT STAFF WAS VERY HELPFUL BUYING SMALL AIR CONDITIONS FOR EACH ROOM ! Special treatment only for guests with american express credit card, it would be nice if that treatment is extended to those traveling with visa gold card.
The afternoon tea. The complimentary champagne provided by guest services. The quality of the food. not being able to get a reservation for dinner at the Cafe Carlyle. Room service was slow in the mornings, great in the evenings.
Very good location close to Central park and Museums
The safety and convenience of being right in downtown. Easy walking to anywhere. Not much at all.
i usually stay at the four season but this time i wanted an old fashioned new york experience,and it was perfect. the safe did not function in my suite
everyone was so relaxed with their dogs etc It was lovely to see...
Rooms, dining options, location, spa, service.
Great location; clean rooms, very comfortable bed. Enjoyed the Surrey experience very much ! I kept my booking on booking.com even though I found a cheaper price on Oyster.com (about $60 cheaper for the two nights) and sent booking.com the link within the 24 hour time window from my booking - unfortunately I never got a reply... so much for best price assurance from Booking.com
All of the Staff were friendly and helpful and the room was comfortable. The location of the hotel is outstanding.
It's very central, walking distance to almost all places. Room is big, very clean and overlooking a nice street. Many cafes around for cousy breakfast/branch. My husband usualy preferes 5stars, but never regreted me booking this 3stars hotel. It is comfortable with exellent restaurant (French), full of local people even on Monday night. Night shift staff could be a little more active, but it was not really a problem, just compering to the day time people who were much more helpful.
The service,staff, location and beds! Where he AC vents are located and that's right above the bar.
staff they charged me for internet and you told me(booking told me) it would not be a charge
The comfort and the design of the room. the quality of the bed was outstanding. The breakfast service at their restaurant. Super expensive, petit quantity (and we are not big eaters) and arrogant, slow waiters. We did only go there once!
Friendly staff; good location; great design. Our deluxe room was large by New York standards. Our grand deluxe room had no bath! Complete lack of freely available guest-friendly wi-fi facilities in the hotel amazed us and caused ongoing problems. Computer in chargeable "business centre" was also faulty. Room temperature did not respond when adjusted by room thermostat. Dining room very cold and breakfast extremely poor in comparison with any other hotel we have visited (especially in Europe). Almost complete lack of public spaces: bar-lounge pleasant but cold and draughty and accommodation overcrowded at times (by members of the public using the dining room) so people (hotel guests!) turned away. The restaurant is apparently rated in New York but the food they sent up on room service was third rate.
Modern classy rooms all first class. Best location in NYC. Amazing shower. Not much of a hotel lobby if you need a grand hotel lobby.
Surrey has a great location so near to Central Park, museums, and shopping. We had a large, comfortable room with a view of Central Park! The staff were knowledgable and helpful.
quietness, spaciousness, location plus good little kitchen...general overall quality of presentation and service..a great stay.
The staff was incredibly thoughtful, and the room outstanding. Not a thing - excellent experience all round
A superb, class-act, old world hotel. The real thing. Can't wait to stay again. No.
Everything was first class! No negatives!
Staff were very friendly; rooms were cozy and comfortable and quiet. It's quite lovely but a bit staid for my taste. Location though is fantastic
Location, size and service
Professional staff. Huge room for nyc. Complimentary products in refrigerator (water, sodas) Nothing.
easily accesible and friendly staff no lounge. A hotel of this nature should have a lounge
the old world ambiance and the courtesy and professionalism of the staff.
The location of the hotel is just wonderful - could not be better. The lobby and doormen were very friendly and got to know us during the week we stayed. Our room was beautiful but had no view whatsoever - it looked into a lightwell. My wife and I felt that the front desk staff let the place down. We were promised an upgrade to a room with a view from one receptionist and told to come back at 4pm on our 2nd day to move. After coming from lower Manhattan to make the promised move the receptionist had a change of heart and told us no other rooms were available - although we knew that there were. Front desk staff were the only disappointment during our stay.
Proximity to everything, clean, private, spacious, good kitchen Nothing really. A/C bit noisy, gym too basic but few use it
A very stylish hotel that feels quite luxurious. The staff was very friendly, no wish was left unfulfilled. Given the usual prices of hotels in Manhattan, this hotel seems quite good value for the money. You won't get a room with a view here, because the hotel part of the building is only up to and including the sixth floor. Above that, it's only long-term appartments. The platform at the top of the building was being renovated during our stay.
comfortable, livable, stylish, yet very nicely avoids unnecessarily lavish feaures of more expensive hotels that would simply increase costs with little real beneift for the guest. Well done.
hotel view and easy access! no
close to stration & full kitchen bed was very poor quality for the type of hotel. moiserizers and other items were not replaced once used. water was not provided on a daily basis, only recieved 2 satchels of sugar per day, there are many more items which were of concern during our stay.
The suites were really quite nice. Not high end luxury (unless you're in the Penthouse, I suppose), but tastefully neutral, lots of natural light, a balcony, and equipped kitchen. There are small things (stains on the hallway carpets, unfinished trim in the suites, etc) that are a bit disappointing at first if you're expecting luxury, but once you get accustomed it's all fine.
Staff was great, location perfect, quiet but close to the metro. Room nice and very clean, we booked a studio but we were upgraded to a suite. Very good stay! Works for the metro in the street just close to the hotel were a little bit noisy.
Comfort Distance from mid-town
size of room construction work going on outside the building
This is a great hotels for families. Good size rooms and very clean. Good value for the $$. The location was not quite where I expected it to be.
The bed was comfortable. Staff was helpful. Lobby is a bit awkward, bathrooms say for employees only, the staff was really nice though. Restaurant wasn't open on a Friday night. I won't stay there again
The bed was comfortable and there certainly were enough pillows. Room temperature was comfortable which meant the thermostat actually worked Did not like the fact there was no refrigerator. If people were in the rooms on either side you could hear their conversations. People would come in after midnight and be talking in their room and that would wake me out of a deep sleep. The chest drawer would not stay closed. Certainly that was something that should have been taken care of. Housekeeping left much to be desired. Towels were a big problem, so I just took several at a time and didn't have housekeeping come into the room. Even if they came in, they didn't leave enough washcloths and hand towels.
dirty, everything is old. The staff are not helpful. The hotel lobby is disgusting. Pet hospital right next to the hotel
The location was perfect for our needs. The shower and sink needed maintenance, they leaked and were hard to use. The room was very small. The hotel was more worried about the mini bar and trying to charge us for things we did not want or use than they were about anything else. Wifi in room is not free.
Good value for Manhattan. The shower door. Imagine a two piece glass door where one piece has been removed.
Rooms to small , service horrible . Not a place to stay for vacation or business .
The staff was amazing! We had loud neighbors in the adjacent room, I went to the desk and the issue was immediately resolved by placing us in a different room. Our bartender recommend some incredible dining options. Overall our stay was wonderful!
Black water coming out of the tub and sink, which completely disrupted and made us late for my hospital surgery
Pretty decent hotel. The location is right next to the FDR freeway entrance so do expect a little noise, but that didn't bother me because, after all, you are in New York City. I was still able to sleep. I felt like we were in a pretty decent area of the city and for the most part, it was a clean neighborhood where we didn't run into tourists everywhere. Staffs are pretty friendly, knowledgable, and helpful. We got the 2 beds deluxe room and that's more than enough room for 2 people. Beds were comfortable. They have a nice restaurant on the top floor and a bar next to the lobby that open til 4 am so we def took advantage of that! You're several blocks from the nearest subway station but that's ok, I needed the walk. I'll def book this hotel again. No free wi-fi, unless you wanna hang out in the hotel lobby, and who wants to do that after a long day in the city. Most standard hotels, even the cheap motels, comes with free wi-fi. Shower door was a bit weird but I got it down after second day to prevent getting water everywhere on the bathroom floor.
Upon arrival I was informed that there was no room for me. They sent me down to the marcel hotel on 24th street. Was given the option to return to Bentley the next day or if I liked the marcel then I could stay there instead. Great room at the marcel ( first it was one bed which didn't work for me then they found me one with two beds). Next day I tell them I would stay there as the room was perfect they informed me that they had to move me to another room. They also informed me the rate was higher... MUCH HIGHER than the kayak rate. Obviously I vehemently disagreed and demanded I stay in the same room I spent the night before. To which I was told I "didn't understand the hospitality business" and needed to still move. I then questioned their hospitality. Long story short after much arguing the rate did not change but I reluctantly changed rooms (not as nice as the original room) and then went on to enjoy the rest of my time in nyc.
The staff were helpful and courteous, the room was comfortable and clean, the toiletries provided were excellent, the hotel decor is sort of Asian Noir that is both fun and tasteful, parking is very close and not expensive. Dearth of outlets in the room. No valet parking. Must check prices on provided extras since, though comprehensive, they are quite pricey.
I like the fact the neighborhood had so many kids and a playground was a block up. The staff was nice and knowledgeable. The hotel is position by a bridge. The hotel does offer parking but in a crappy garage a block up from the hotel. The hotel could be nice if the owner would throw away old worn out furniture. The hotel is weird and please don't get a standard room
everyone there was courteous and friendly
I've stayed at Marriott Courtyards many times; however this was my first time at this location. I was deeply disappointed. My room was so dusty, had a fitted sheet too small for the mattress, leaving the mattress exposed, and didn't have a remote for the t.v. I was denied a room change when issues were brought to the attention of the front desk. I won't return to this location.
Price. Bed was comfortable. Room temperature was unbearably hot. Could not control thermostat. Looks good until you look closely - tear in chair, shower floor was chipping as an example.
Staff was great i will give it 5 but during my one night stay the secon elevator was out. Going up and down was a challenge Nothing
Clean and good Room condition, free coffee in the morning Pool was closed and not indicated prior to visit - this was the reason we chose for kids Little help for unload of bulky luggage Construction right in front of hotel
It was clean, the staff was friendly. If you plan on traveling by subway the nearest station is 7 blocks away.
The staff was awesome & friendly. I also loved the convenience of the area.
My only comment was that charges were erroneously put on my bill. This was corrected.
Helpful and friendly staff. Good selection of restaurants nearby. Close to the MET. Clean room and comfy bed with nice ammenities. Loved it!!!
LOVE the location and the rooms are exquisite! It is one of the more expensive places to stay.
Location, large room, balcony
Great location, huge room (1 bedroom suite), wonderful staff- we could not ask for more.
The size, cleanliness, staff and the value you get when traveling with family memeber No
The staff is exclent, also they use your name tio refer to you the pillows were hard, not as before
The bed was comfortable. We requested a new room with a bathtub on day 2 and found that the new room was roomier and the bed was also comfortable in it. Street noise from 3rd Ave and the shampoo & conditioner.
Pleasent kind atmosphere
The biggest room I've ever had in NYC. Well appointed, comfortable and an informative, sympathetic staff. I was working at Sotheby's on York Ave and the location was close to perfect. Staff recommended Donohue's on Lex for dinner, a real find and not the usual, "Go to this over-priced joint and we get a kickback" hotel recommendation. Honest service at a realistic price.
The room was large. With a kitchenette. We didn't really know what to expect but we were extremely pleased. Wish we could have stayed longer. The staff was very nice. The area was quiet, perfect for a weekend getaway.
The rooms and the conveniences in the rooms. Kitchen and the way the rooms were set up were ideal. The entire hotel staff were very accomodating and friendly. N/A
The 'one bedroom suite' was very confortable and the varanda is an excellent option. Also the staff is very kind and helped us in many ways. The internet was not free and the fee was very expensive. It is a surprise that an establishment like this one doesn't have free internet.
Excellent location and confort. The kitchen is very convenient. The one bedroom suite is very convenient when one has to do "homework"! We had to pay twice for the internet access. One for my computer and the other one for my husband's i-phone.
quietness No ice machine
The bed & linens were delicious, the shower and soaps were inviteing... Queen room was a little small...
The location. The bedroom was very hot - and airconditioner noisy and not very effective - and no iron or ironing board.
Location This hotel is falling apart despite renovation. You feel that you are at the third world country when you are using the bathroom.
N/A Booked the Hotel online on a very busy evening in the city (hardly any rooms available). Was so thankful to find a room in a well rated hotel, as it was getting very late and I was getting concerned as a female in the city with no where to go. When I arrived I was told that there were no rooms available due to an inventory issue. The front desk person did help me look for another room, and after an hour of looking we were able to find another room in the city. However, it was twice as much as what I would have paid if they would have had the room I originally booked. When I asked if they would cover the difference in price, they told me there was nothing they could do since they refunded my money. They were also not willing to pay for my cab fair to the other hotel. It was a long night, and I was extremely disappointed in the guest services at this hotel.
friendlystaff, helpful it was not easy to get the stroller up the steps.
- Friendly, helpful staff. - Convenient and tasty restaurant next door, Sarabeth's - Inadequate window air-conditioning unit during hot, summer months - Absent air conditioning in the room hallways, and elevators
Staff at reception desk were pleasant NYC was hot (95 degrees) during our stay. The A/C window unit was loud and did not keept up with the heat. The traffic noise was also loud. One of two elevators was working.
location is great breakfast is delicious hotel is quiet
Comfortable, slightly larger than the norm for NY hotels, rooms. Nice decor, proximity to museums. Continental breakfast lasts only hour and half; not convenient for tourists.
the very fact that I could find a room. Staff was pleasant room was barely large enough to accomodate a single person. Toilet needed adjustment as it ran and ran and ran.
It was very near Central Park, the Metro and Guggeenheim. It was also in a place where there were the least number of people.
The location was great and staff very friendly. Expected coffee to be already made in the am.
Courtesy, breakfast Room size, view
Value for the dollar was great. Facility older and small but clean and acceptable. Classic old school place Construction next door only a problem if intend to be in room in daytime (why do that, your in greatest city on earth). No noise at night.
free internet connection, nice and helpful staff, tasty breakfast and fresh coffee
good mattress and the rooms where clean. they offered afternoon wine and nuts which was nice. not as presented on the web site. a quaint hotel on a tree lined street. the hotel was next to a construction site. the lobby was therefor dirty with all the construction dirt brought in. all the trees on the street where cut down due to the construction. it was very noisy. to enter the hotel one had to walk around and under scaffolding. the breakfast was minimal. we went out for breakfast after the first morning even though we had already payed for breakfast. i would not go back!
I truly thought The Franklin had great customer service. Everyone there was so nice and very helpful. I loved the little breakfast set up they had in the morning. Simple, but just enough to get your day started. And then from 4:30 - 6:30 they offer wine and cheese happy hour. LOVED IT! Good "house" wine, little nuts, dried fruit, and cheese! My mom and I had such a great time sitting in the "common room" and enjoying a hot tea (my mom) and a glass of wine(me). And you are super close the to 4,5,& 6 Lex line, which makes it very easy to get anywhere you're trying to go. There were some draining issues with our tub, but that just comes with an older building. Also, I wish their website would have more pictures available of their property.
The staff helped out with any queries we had and the location was perfect.
very comfortable bed, pillows; nice bath, plenty of towels; complimentary breakfast; location; staff the room waspretty small for the price (also closet minuscule); I barely had room to set up and use an ironing board to press some clothes.
Location High price for a small room and a tiny shower room. Disorganised breakfast
I only paid $99/night and still wouldn't stay again. Heat didn't work despite the below freezing temps outside. They had a space heater but no extra blankets. Did not want to spend a second more in the room than necessary. I was upgraded to a larger room which was still the smallest room I have ever stayed in. Felt quite claustrophobic. Most of the staff were super nice, with the exception of a few obnoxious unhelpful ones. Couldn't wait for my stay to be over. Also I saw the shell of a bug on my bed but I'm not sure if it was random or an actual bedbug. Came home with three bites on my body. Not sure. I'll put all my clothes through the dryer just in case.