Overview

Hotel Chandler

12 East 31st Street, New York, NY 10016, United States
+1 212 889 6363

RM 931+

Overall guest ratings

8.3/10 Excellent
Based on 2,380 reviews

Review highlights

  • 9.6
  • 9.4
  • 6.8
  • 4.3

Good to know

  • Clean rooms
  • Friendly service

Nearby

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    About

    Housed in a 1905 Beaux Arts building, this boutique hotel is in New York's Murray Hill district. Located between the Empire State Building, Madison Square Park, Penn Station and Times Square, the Chandler Hotel is 3 blocks from Macy's, and one mile from Union Square.

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    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Pets not allowed
    • Storage available
    • Internet
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.3 Excellent
    Based on 2,380 reviews
    • 9.6 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.7 "Near to public transport, according to 97%."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      8.8 "City centre within easy reach, said 88%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.8 "Easily accessible by car, said 88%."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      8.8 "Housekeeping was great, according to 88%."
      9.6 "96% said the concierge service was amazing."
      8.2 "Management was excellent, said 82%."
      10.0 "Lovely bar service, according to 100%."
      7.5 "75% found the restaurant service to be one of the best."
    • 6.8 "Internet is average."
      5.3 "53% thought the wifi quality was ok."
    • 5.7 "Breakfast is mediocre."
    • 5.3 "Rooms are ok."
      5.5 "For only 55%, the bathroom was ok."
      5.8 "Only 58% thought the shower was ok."
      6.3 "For only 63%, the tv was ok."
    • 4.3 "Not very comfortable."
      2.9 "71% said rooms were small."
      3.7 "63% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
      3.8 "62% criticized the small bathroom."
    • 3.8 "Wellness & sports facilities were not very nice."
      3.8 "62% didn't like the fitness area."
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    Overall rating

    8.5 Excellent
    Based on 1,309 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      8.7 "Housekeeping was great, according to 87%."
      9.7 "97% said the concierge service was amazing."
      8.2 "Management was excellent, said 82%."
    • 9.4 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.6 "Near to public transport, according to 96%."
      10.0 "100% thought it was easy to get to the train station."
      9.5 "95% liked the proximity to shopping."
      8.9 "City centre within easy reach, said 89%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.6 "Internet is average."
      5.3 "53% thought the wifi quality was ok."
    • 6.5 "Average amenities."
      6.5 "65% thought the building was acceptable."
      6.7 "67% said the architecture was not spectacular."
    • 5.9 "Breakfast is mediocre."
    • 5.2 "Rooms are ok."
      5.3 "For only 53%, the bathroom was ok."
      5.6 "Only 56% thought the shower was ok."
    • 4.5 "Wellness & sports facilities were not very nice."
      4.5 "55% didn't like the fitness area."
    • 3.8 "Not very comfortable."
      2.4 "76% said rooms were small."
      3.5 "65% thought it was too noisy."
      3.6 "64% criticized the small bathroom."
      1.3 "Air conditioning was criticized by 87%."
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    Overall rating

    8.4 Excellent
    Based on 523 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      8.8 "Housekeeping was great, according to 88%."
      9.1 "91% thought the service was very professional."
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.5 "Near to public transport, according to 95%."
    • 7.0 "Internet works."
    • 5.9 "Breakfast is mediocre."
    • 5.1 "Rooms are ok."
      5.4 "For only 54%, the bathroom was ok."
      5.9 "Only 59% thought the shower was ok."
    • 4.4 "Not very comfortable."
      2.8 "72% said rooms were small."
      4.1 "59% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
      3.3 "67% criticized the small bathroom."

    Overall rating

    8.3 Excellent
    Based on 166 reviews
    • 9.6 "Terrific location."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
    • 5.9 "Average amenities."
      5.8 "58% thought the building was acceptable."
    • 5.0 "Rooms are ok."
      2.4 "76% said rooms were small."
      1.9 "81% thought they were poorly maintained."
    • 3.7 "Not very comfortable."
      2.4 "76% said rooms were small."
      3.7 "63% thought it was too noisy."

    Overall rating

    8.4 Excellent
    Based on 380 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.4 "84% said the reception staff was great."
    • 6.3 "Internet is average."
    • 5.5 "Breakfast is mediocre."
    • 5.5 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 5.4 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      5.7 "Only 57% thought the shower was ok."
    • 4.2 "Not very comfortable."
      3.1 "69% said rooms were small."
      3.5 "65% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
      4.0 "60% criticized the small bathroom."
    • 3.4 "Wellness & sports facilities were not very nice."
      3.4 "66% didn't like the fitness area."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Good to know
    "Clean rooms"
    "Friendly service"
    data provided by TrustYou

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