Overview

DoubleTree by Hilton Hotel Metropolitan - New York City

569 Lexington Avenue, New York, NY 10022, United States
+1 212 752 7000

RM 832+

Overall guest ratings

7.7/10 Good
Based on 5,458 reviews

Review highlights

  • 9.6
  • 8.8
  • 5.7
  • 5.3

Good to know

  • Friendly service
  • Clean rooms
  • Comfortable beds
  • Close to public transport

Nearby

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    About

    DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan’s fashionable East Side. This newly renovated, iconic hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick’s Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters, The Museum of Modern Art and many other famous museums. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan completed a $25 million transformation project in summer 2012 which restored this landmark hotel to its former glory. Grand Central Terminal and all major bus & subway lines are within walking distance The hotel offers 764 guest rooms (including 22 suites) which were renovated in summer 2012. In-room amenities include 37-inch flat screen television, cordless telephone and large work desk with ergonomic chair amidst contemporary, sleek décor. Met Grill is the hotel’s restaurant open for breakfast; Met Bar is a trendy lounge located in the lobby featuring cocktails and light fare. Additional hotel amenities include complimentary 24-hour business center, complimentary fully equipped 24-hour fitness center, room service, salon, gift shop and a Concierge/Theater Ticket Desk. For groups and meetings, the hotel has 12,000 sq. ft. of modern event space which includes a Ballroom, two boardrooms & two glass-enclosed Penthouses with balconies The hotel is 100% non-smoking. Self & valet parking are available. The hotel allows pets (under 60 lbs). There is 24-hour Security onsite

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    Hilton

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Facilities for disabled guests
    • Cribs available
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 5,458 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      9.9 "City centre within easy reach, said 99%."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "98% enjoyed the restaurants & bars nearby."
      8.8 "Easily accessible by car, said 88%."
    • 8.8 "Very nice wellness & sports facilities."
      8.9 "top-notch fitness area, thought 89%."
      10.0 "100% said that wellness & sports facilities were clean."
    • 6.8 "Service is ok."
      5.8 "58% said the reception staff was ok."
      5.3 "53% found the room service acceptable."
      5.4 "Only 54% found the restaurant service to be good."
      5.0 "Hotel security was average, thought 50%."
    • 6.3 "Pool is mediocre."
    • 5.7 "Internet is average."
      6.6 "66% thought it was adequately priced."
    • 5.7 "Rooms are ok."
      5.3 "Only 53% thought the shower was ok."
      5.8 "58% said the view was so-so."
      6.0 "Only 60% found the balcony ok."
    • 5.3 "Bar is ok."
    • 5.2 "Breakfast is mediocre."
    • 4.9 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      4.4 "For 56%, the lobby entrance was sub-standard."
      3.9 "61% complained about the elevator."
      1.7 "83% thought the facilities needed updating."
    • 4.8 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
      4.4 "For 56%, the lobby entrance was sub-standard."
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    Overall rating

    8.0 Good
    Based on 2,783 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to sightseeing."
      9.9 "City centre within easy reach, said 99%."
      10.0 "100% thought it was easy to get to the train station."
      8.6 "Easily accessible by car, said 86%."
      9.8 "98% enjoyed the restaurants & bars nearby."
    • 8.9 "Very nice wellness & sports facilities."
      9.0 "top-notch fitness area, thought 90%."
    • 7.2 "Good service."
      7.6 "76% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      7.7 "Housekeeping was great, according to 77%."
      7.1 "71% said the concierge service was amazing."
    • 6.0 "Internet is average."
      6.6 "66% thought it was adequately priced."
    • 5.9 "Rooms are ok."
      5.1 "Only 51% thought the shower was ok."
      6.1 "61% said the view was so-so."
    • 5.4 "Breakfast is mediocre."
    • 5.2 "Bar is ok."
    • 4.9 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      4.3 "For 57%, the lobby entrance was sub-standard."
      3.7 "63% complained about the elevator."
    • 4.6 "Vibe wasn't good."
      4.3 "For 57%, the lobby entrance was sub-standard."
      3.7 "63% criticized the unstylish hotel."
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    Overall rating

    7.7 Good
    Based on 1,364 reviews
    • 9.5 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      8.6 "Easily accessible by car, said 86%."
      9.9 "City centre within easy reach, said 99%."
      9.6 "96% enjoyed the restaurants & bars nearby."
    • 7.2 "Good service."
      7.3 "73% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      7.9 "Housekeeping was great, according to 79%."
      7.0 "70% said the concierge service was amazing."
    • 5.9 "Bar is ok."
    • 5.6 "Internet is average."
      6.4 "64% thought it was adequately priced."
    • 5.2 "Breakfast is mediocre."
    • 5.2 "Rooms are ok."
      5.6 "56% said the view was so-so."
      5.2 "Only 52% thought the shower was ok."
    • 5.0 "Vibe was decent."
      6.7 "67% thought the atmosphere was somewhat friendly."
    • 4.9 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      4.6 "For 54%, the lobby entrance was sub-standard."
      4.0 "60% complained about the elevator."
      1.7 "83% thought the facilities needed updating."
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    Overall rating

    7.0 Good
    Based on 327 reviews
    • 9.4 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 7.4 "Good cleanliness."
      7.5 "75% said rooms were clean."
    • 6.6 "Service is ok."
      5.5 "55% said the reception staff was ok."
      5.2 "52% found the room service acceptable."
    • 6.3 "Average value."
      6.6 "66% thought it was adequately priced."
    • 5.8 "Rooms are ok."
      5.4 "Only 54% said rooms were big enough."
    • 5.6 "Internet is average."
      6.6 "66% thought it was adequately priced."
    • 4.7 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      4.3 "For 57%, the lobby entrance was sub-standard."
    • 4.7 "Vibe wasn't good."
      3.7 "63% criticized the unstylish hotel."
      4.3 "For 57%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    7.7 Good
    Based on 982 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      9.8 "98% enjoyed the restaurants & bars nearby."
    • 8.8 "Very nice wellness & sports facilities."
      8.8 "top-notch fitness area, thought 88%."
    • 6.2 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.4 "54% said the reception staff was ok."
      5.3 "53% found the room service acceptable."
    • 6.1 "Rooms are ok."
      5.6 "Only 56% said rooms were big enough."
      5.3 "Only 53% thought the shower was ok."
    • 5.9 "Internet is average."
      6.7 "67% thought it was adequately priced."
    • 5.2 "Bar is ok."
    • 4.7 "Breakfast is below average."
      2.1 "79% said the breakfast was too expensive."
    • 4.5 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      4.3 "For 57%, the lobby entrance was sub-standard."
      3.8 "62% complained about the elevator."
      1.6 "84% thought the facilities needed updating."
    • 4.3 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
      4.3 "For 57%, the lobby entrance was sub-standard."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Clean rooms"
    "Comfortable beds"
    "Close to public transport"
    data provided by TrustYou

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