Overview

Empress Hotel

1317 Ursulines Avenue, New Orleans, LA 70116, United States
+1 504 524 9200

RM 326+

Overall guest ratings

4.5/10 OK
Based on 494 reviews

Review highlights

  • 8.5
  • 8.0
  • 3.3
  • 2.5

Good to know

  • Near city centre

Nearby

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    About

    Empress Hotel offers a great location, putting you within a 15-minute walk of New Orleans Jazz Park and French Market. You'll have free perks like WiFi and self parking. Also, Mercedes-Benz Superdome and Jackson Square are within a short drive.

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    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Internet
    • Air-conditioned
    • Free parking
    • Concierge service
    • No smoking
    • Express check out
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Cable or satellite TV
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    4.5 OK
    Based on 494 reviews
    • 8.5 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      8.1 "Great parking, according to 81%."
      9.6 "96% liked the proximity to shopping."
      8.9 "89% liked the proximity to sightseeing."
      10.0 "100% thought parking was inexpensive."
    • 8.0 "Great service."
      8.7 "87% found the staff to be very friendly."
      10.0 "100% said the reception staff was great."
    • 6.9 "Average value."
    • 3.3 "Breakfast is below average."
    • 2.5 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
    • 2.3 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      0.9 "91% thought the facilities needed updating."
      1.0 "For 90%, the lobby entrance was sub-standard."
    • 2.0 "Awful rooms."
      1.4 "86% complained about the bathroom."
      0.9 "91% said rooms were dirty."
      0.1 "99% thought they were poorly maintained."
      1.8 "82% didn't like the uncomfortable beds."
      1.3 "87% said rooms were small."
      0.4 "96% said the bathroom was dirty."
      0.6 "For 94%, the rooms looked old."
      0.9 "Air conditioning was criticized by 91%."
      2.2 "78% had problems with the shower."
      1.2 "88% thought the tv was sub-standard."
    • 1.8 "Quite uncomfortable."
      1.8 "82% didn't like the uncomfortable beds."
      1.3 "87% said rooms were small."
      2.5 "75% thought it was too noisy."
      0.9 "Air conditioning was criticized by 91%."
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    Overall rating

    4.9 OK
    Based on 375 reviews
    • 8.4 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      8.0 "Great parking, according to 80%."
    • 8.3 "Great service."
    • 7.1 "High value."
    • 2.6 "Terrible amenities."
      2.2 "78% thought the building wasn't nice."
    • 2.1 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
    • 1.8 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
    • 1.7 "Quite uncomfortable."
      1.2 "88% said rooms were small."
      1.9 "81% didn't like the uncomfortable beds."
      2.6 "74% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 1.7 "Awful rooms."
      1.1 "89% complained about the bathroom."
      0.1 "99% thought they were poorly maintained."
      1.2 "88% said rooms were small."
      0.9 "91% said rooms were dirty."
      1.9 "81% didn't like the uncomfortable beds."
      0.3 "97% said the bathroom was dirty."
      1.3 "87% thought the tv was sub-standard."
      1.7 "83% had problems with the shower."
      0.5 "For 95%, the rooms looked old."
      1.1 "Air conditioning was criticized by 89%."
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    Overall rating

    4.8 OK
    Based on 118 reviews
    • 8.6 "Location is great."
    • 8.0 "Great service."
      8.5 "85% found the staff to be very friendly."
      10.0 "100% said the reception staff was great."
    • 6.5 "Average value."
    • 2.0 "Awful rooms."
      1.6 "84% complained about the bathroom."
      1.0 "90% said rooms were dirty."
      0.1 "99% thought they were poorly maintained."
      2.0 "80% didn't like the uncomfortable beds."
      4.9 "51% found problems with the furniture."
    • 1.7 "Quite uncomfortable."
      2.0 "80% didn't like the uncomfortable beds."
    • 1.4 "Horrible vibe."
      0.7 "93% criticized the unstylish hotel."
    • 1.3 "Generally quite dirty."
      1.0 "90% said rooms were dirty."
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    Good to know
    "Near city centre"
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