Staff was good, air conditioning. Fairly hard bed, location made it not worth the price of 153 Euro I paid.
Breakfast was not included.
The bathroom could you some cleaning, and the price of the hotel is way too high for what you get.
Service from staff was very good.
Location and facilities
The friendliness and competence of the staff No
Staff was very friendly and very helpful. Price quality ratio is under par. Hotel is quite expensive and the 5 star rating is somewhat overdone. Beds were good, but blankets is a bit outdated and one would not expect that in a 5 star hotel. It seems that the hotel aims at business travelers, however, there was no WiFi in the hotel, only a business corner.
this is our 5th stay at the Burdigala and as always the service was excellent. The concierge are particularly helpful and obliging - any room requests were delt with expediantly. Excellent.
service and evening meals excellent breakfast far too expensive
Dining Room,and friendly staff,wi fi , need tea coffeein room facility.
good location, service oriented staff (in france!) rooms are to basic, eps bathroom
Convenient to the airport for early morning flight. Good services, friendly staff, comfortable bed!
clean comfortable rooms. short stay so unable to comment further unable to watch a rugby match in the bar, yet able to watch in our room
The staff at the breakfast room are really helpful and friendly. However the staff in the reception are not that helpful. The facilities in the room are not great (e.g. only 1 set of tower was provided although we have booked a double room for 2 persons)
Roomservice was reasoneble and effective. Had to take taxi to go anywhere and this was costly. If you travel by plane and plan to stay in the area location is excellent though. Smaller pool than expected.
the rooms were spacious and comfortable and the showers were excellent. access for disabled users was good, bar food was poor - not enough selection and poor quality
It is close to the Bordeaux airport but gets little aircraft noise. Room ventilation system was broken. Bed was lumpy and uncomfortable. I will try a different hotel next time
Very convenient for the airport, comfortable rooms and shuttle service to the airport
Air conditioning works well. Bed comfortable, I but recommed booking an extra bed and not sleeping on the sofa in the room, if travelling with child. Room quiet and quite spacious. Bathtub and little pentry also good The pool is practically on the parking lot.
super room! great location. quiet!!!
The bed and especially the sheets were wonderful.
The best breakfast is provided - very French and fresh - prepared by the wonderful George. Even though parking was very limited, our charming host Jerry made our arrival and check in easy. The rooms are not very soundproofed. Could hear the activities and conversation of our neighbours.
The personal approach, quiet room for sleeping, interesting interior design, staff's helpfulness There should be some things fixed in the bathroom:-)
Hotel and facilities were excellent.Staff friendly and helpful.Breakfast was great. The sign outside is very small and it doesn't look like a hotel from the outside so can be hard to find.Breakfast is a little expensive.
The room I stayed in was a bit dingy, but overall the hotel is absolutely lovely! My only complaint is that I was asked upon arrival if I would like breakfast and I said that I did. When I came down to breakfast in the morning, my table was already laid up with a full breakfast I was not asked it that was what I wanted, I was given no choice, which is what I expected. All I wanted was a piece of fruit and a pastry. I said that I didn't want the full breakfast, but I was still charged for it, despite only eating the pastries. I wasn't happy about it and it put a negative slant on my stay.
I liked the design of the hotel, it is near to the centre no
Comfortable room, great bathroom. Lovely breakfast and beautiful surroundings. Good location. No
service, friendliness n/a
We were always warmly greeted each morning at breakfast by the owner. Hotel was very clean and spacious. Good location near the park and only took minutes to walk to the centre .International newspapers available.Owner helpful with French phrases.
They need a bigger sign on the front gates, it is hard to find otherwise (you can drive past several times).
first class service - good breakfast - beautifull ambiance in room and hotel
Our stay was really very enjoyable - staff were very helpful. Resturant did not cater for children and waiting staff were unable to explain any of the dishes to us.
Beautiful place, friendly staff, nice restaurant Too far out of town, not many restaurants etc near the hotel. The room and lobby were constantly really hot, the pool wasn't available, all extras were really expensive - twenty euros per person for breakfast!
The excellent standard of accommodation plus the breakfast buffet.
value for money
Would pefer hotel in the city centre - too far out especially when left stranded after last bus had left - had to catch tram back to city and catch taxi to hotel
Good bed and food.
Cleanliness Access by public transport
The hotel is well-decorated. The room size is large and comfortable. Good restaurant at the ground floor. Location is bit far from the city center. Given no clear sign/direction from city center/out of city, it is bit difficult to find the hotel.
Secure courtesy parking. Service-orientated Concierge. Polite, efficient staff. Excellent in-room facilities for coffee/tea making. High-quality restaurant menu and service. Very comfortable, quiet bedroom. Nice view over lake. Nothing to not like.
Very clean and great value for money, actually it meets all of my expectations.
Everything spotlessly clean and the staff were very helpful and friendly. Difficult to find, needed more detailed directions.
Standard of accomodation for the cost.
good customer care at reception desk on 30 July- late check in standard of rooms could be better, messy area on the left from reception desk-dining room, this hotel is generally ok if you are looking for cheap stay@ airport
Reception staff were excellent and extremely helpful Bed was rather uncomfortable
Food for vegetarians could have been more imaginative
Easy access and close to airport Gloomy room and smell of smoke
The room was very comfortable. Everything was ok
We checked in very late at night, just after midnight after a very long and tiring trip and was then upgraded complimentary to a family suite with a proper double bed which was lovely and what we expected in the first place. We were not made aware before we arrived that the rooms do not have a proper bed. A sofa bed that you have to make yourself is just crazy. For the price you pay you do expect a bed at least.
space in the room; quiet; front desk people in the check in (i don´t speak french, but the girls at the reception made everything they could to explain all my doubts) a little cigarrete smell from the last host; need a locker or al least some space to clothes and stuff in the sauna/gym area
Very kind staff, reasonable price but very clean and comfortable room
Apartment with a kitchen and excellent adjacent shopping centre. Very friendly staff who accepted my poor French skills gracefully. A recently constructed and opened hotel. A short tram ride from the city centre. An information booklet about the hotel facilities in the room would be very helpful!
The breakfast and the hotel's staff
room design and location nothing
location, clean and comfortable,friendly staff no
Facilities are great, with sauna and turkish bath and the room design is good. The bathtub was not clean enough. And the odour of shower gel was not good. 1 of the staff could only speak limited english.
Simple hotel but very tasteful and clean. Small but cosy room with good bed. Location couldn't be better. Excellent and friendly service. Given the price this hotel is an excellent if not the best choice in Bordeaux.
The location is perfect! The owner and his wife were very friendly and helpfull. The rooms were clean and the atmosphere was warm and cosy. We were very positive about our stay in Hotel de France!
The welcome, the location and the comfort of the rooms
location was great the stuff was very pleasent the room was not very clean and there was no soap in the shower
Welcoming classy little hotel. Well located quiet street. Clean, nice art work on the walls. Attention to detal. Pleasant breakfast room. Good value breakfast. Rooms small.
Location excellent. Staff lovely - very helpful. Nice breakfast. Relaxed atmosphere. Small rooms but fine for price and limited stay. Little noisy at night from street but typical of city centre location on a Friday night.
The owners were very friendly and informative. Very good breakfast. Excellent location
This is a sweet little hotel right in the centre of town run by a wonderfully friendly couple who make it feel more like a b and b than a hotel. Unfortunately the room I had was a bit shabby and the bathroom was tiny. Really tiny. Don't expect luxury.
Extremely nice and helpful front desk! Location was amazing. Very well-kept hotel. Room was very small (but very clean). Hotel was within ear shot of building construction down the street that made for a somewhat restless sleep.
The location is excellent. Rooms/bathrooms were very small and there were quite a lot of stairs (no lift). If we had been unfit or very large people it could have been a problem. I was also disappointed that, having booked at least 4 months ahead and requested a quiet room, we were given one overlooking the street. We were able to move to another room the second night which was quieter but the bathroom was even smaller and you couldn't move in there!
The kitchenette was useful. The location...was much further out of the town than thought.
we thoughyt the facilities were excellant value for money and the location of 10 mins walk into the centre was a bonus.
Good equipment in the room. Non-smoking room is probably meant as a room with cigarette aroma and ashtray as decoration.
the staff very helpful
Kitchen Facilities Nothing
i arrived after 6 on a sunday and the door was locked. i had to call the hotel to get access to a special safe to let myself in. the walls were dirty.
free Wi-fi, to have a kitchenette in the room no restaurant close to the hotel
the receptionist was realy kind and helpful
The location of the hotel was very good, within easy walking distance of the centre.
Hotel located at 5 min walk from the the tramway and 10min from the city center.Very easy to reach from the Tramway station.Room are very clean , fast internet access Reception , close from 18h00 till 8h00 of the morning. Will make problem in case of early check out and needs to leave baggage there
The hotel canceled my reservation 2 hours before I checked in as they claimed that could not charge my credit card. When I arrived they asked for a bigger rate.. Who does that??
The staff were very friendly and helpful.
Hotel location is very well.Easy to go to central part of city.Room facilities are well. There are so many group tourist. So some time , very difficult to take elevater and to get information from front desk.
Close to city centre. comfortable clean hotel.
The room was actually quite cosy, nice and comfortable bed and sizeable bathroom with good shower. I liked the coffee/tea maker in the room. Breakfast was 15 euros and slightly lacking in choice.
The bed was comfortable, room was big and bathroom was great
good room and breakfast location
Room hadn't a double bed, but two single beds.
modern stylish hotel, excellent room, perfectly clean, great breakfast, very fast lifts, kind staff, quiet location, easy access to hotel (but not right in down town)
There was no gym in a four star hotel...
The location is very good, near to the very modern and easy to navigate tram. The staff were very friendly and really cared about us. no
first class hotel just outside mian city but easy tram ride to centre, very nice rooms and food, good value for money, good secure parking. NO
Parking was available for guests, under the property. There was no lift from parking to Reception - only stairs. Reception staff appeared disinterested in foreign guests. Hotel is a fair distance from the main business / shopping precinct. Promotion material indicate the hotel is located amongst "genteel" neighbourhood. This was definitely an over-statement.
The Hotel was clean and the staff very friendly - Cycle station outside the hotel was excellent value for money and fun
It was calm, quiet and comfortable; reasonably clean and well maintained. The staff was limited and cleanliness could be improved.
The rooms are great
Nice welcome. Fair sized room. Good selection for breakfast, excellent food in restaurant and comfortable bar. Bit further from the town centre than expected and staff in restaurant didn't appear very interested.
Staff were helpful, room was comfortable. I was unlucky as they were redecorating on first floor so strong smell of paint in corridors. Hotel lacked any real atmosphere. Bit too far from city centre.
Very comfortable with extremely accomadating staff. incredibly good breakfast facilities. Wonderfully comfortable bed. The heating in the room was very dificult to adjust.
excellent food and choice of wines
Excellent location in good surroundings staff unobtrusive and very helpfull would have stayed longer if room was available
Deco is really nice water in shower going everywhere
A spacious and comfortable room with a very pleasant and helpful staff. Unfortunately, in the morning I noticed that my hubcaps were missing from my car, which was parked overnight in the hotel's "secure" parking lot. Near a university, perhaps it was a student prank. I can't believe that anyone really wanted those cheap hub caps from my useless rental car. Nevertheless, I wouldn't leave anything of value in your car overnight.
Very clean, comfortable, and the staff was very pleasant. No phone in the room.
good garden and grounds with a little pool for cooling off the breakfast at 15 Euros is very poor value
Although a quick overnight stay but after a long journey we enjoyed a lovely, clean & comfortable room witha beautiful en-suite & easy to use internet access.
Everything...we have stayed at a lot of hotels 2/3 stars !!!!! UK-Far East. This is the best hotel that we have ever used. The receptionist that was on from the after noon till late was fantastic. As you can see we were over whelmed as the staff and management seem to have got it right.
Pool open 24 hours, had it to ourselves. Grounds kept very nice. Rooms spacious & lovely. A real bargain at 65 euros. No signs to help us find from the airport.
Stayed at this hotel on previous occasions and once again we were not disappointed. Very pleasant staff and good service. Very good buffet in restaurant. Hotel very convenient for overnight stay.
Proximity to airport, friendliness of staff Restaurant was not open on Sunday
Good restaurant - friendly and efficent staff
Hotel equally suitable for business or leisure
The hotel had a pool which suited our young daughter and the menu did allow for children. The meals We thought that the price of food and drink was very expenisinve. It made the cost of a reasonably inexpenisve hotel very expensive. Eating a basic meal for 2 adults and 1 child over two nights was over 100 euros (excluding drinks). Although I would recommend the hotel overall I would warm that the cost of food and drink is high.
Help from Receptionist on Sunday pm to provide cold meal
Location - perfect for our overnight stay between Holland and Portugal, food was excellent, classic room was very comfortable and had everything you could wish for. staff are lovely people - they aim to make your stay as pleasurable as possible, we would certainly stay here again.
We arrived later in the evening and the staff member on duty was prepared with our reservation so that check in took seconds. Additionally he got the extra bed for our youngest to our room within 10 minutes. The room was more than adequate for our family of 5.
Very spacious, nicely decorated, very helpful staff Nothing
Comfortably large room; good value (for France); Host was great: all the restaurants he recommended were excellent; location was great for tram & river; excellent bathroom facilities; very clean & responsive staff; central A/C or open window Nothing negative to report
Clean efficient friendly welcoming and cozy feeling You might like to put the ph number of the shuttle service on the reservation when arriving at the airport it is not all that clear
Ground carpets, cleanness of ground layer WC / its smell
It was clean, quiet, nicely designed, and very close to the Aeroport. We arrived quite late, and wanted to get to sleep. But I was given the wrong room (it was already occupied by someone), and then had to wait for the clerk to bring me a new key. Also, the staff did not explain the security system for entering/leaving the parking area, or for how to enter the back door of the hotel. The staff just wasn't very helpful at all.
The noise of the air conditioning system and finding the place
Close to airport - good for a one night stopover - probably not for longer Service was a little slow
Decent clean hotel, conveniently located near the airport, but not noisy at all
We stayed at this hotel for one night en route to a camp site on the coast. For the little time we spent there, we found everything about the hotel excellent, and would stay there again if in the area.
Near to airport
location terms & condition not clear enough
I liked the idea that they have a free shuttle bus. I just called the hotel and the bus came to pick us up. not really.
Was centrally located, easy walking distance to trams, Information Office, Laundry and restaurants. To me was only a 1 star Hotel. The Hotel was very very old and tired plus we were bitten each night by some type of insect.
high ceilings, nice wood floors, excellent location, diverse neighborhood. pretty paint color on the outside. guests should be aware that no one staffs the property on sundays, and that you have to call a number given in the window in order to get instructions for access. guests should also be aware that the gentleman who answers the phone professes not to speak english. guests should further be aware that promised wlan does not in fact work, or didn't in august 2010.
Very near to the city.
Good position very close to the center of the city, nice staff, very good in languages and very kind Wifi wasn't working, toilette broken (we changed room but also the new one had problems), no elevator, breakfast not good at all
Very helpful staff. Had a triple room for price of a single as the hotel was empty. Good door system for 24hr access, basic breakfast but cheap. Flatscreen tv with cable in room. Good location. No directions on email. Only thing I could think of!
Basic, but very good value for money. Entry system with door code and prepared keys is very comfortable. Early arrival possible. Breakfast ist very basic, but at least included when booking via internet.
Before we travelled I was a little concerned by a review of the hotel that I had read but my friends and I found this to be an excellent value for money and comfortable hotel. The staff were friendly and the self service breakfast was very good
hotel was clean and functional ideal for aerport and visiting Bordeaux.
Staff helpful - clean and functional. Breakfast simple, but fine as a quick start before setting off on a long drive.
Adequate for an overnight stop
Unfortunately I can't think of anything good to write here. As an aside though, avoid the 'Grill' across the road as a place to eat - it was overpriced and the food was terrible. It was small, the bed very uncomfortable, the curtain rail fell down, shower was poor. No safe, the free wi-fi didn't operate in the room. Staff did not speak any English at all. Breakfast was overpriced and poor quality. Unfortunately booking.com don't publish reviews until they have 8 in all - otherwise we may have been able to avoid this stay.
Good access to the highway. When we got there the reception was closed and we had to wait three hours outside. Really small rooms. Good for a night stay with small baggage, not for a long stay.The bathroom had mold and was a bit dark.
the room ther was not anyone around to handle luggage and show you the room,I have the impression that you do not have enough staff for an hotel so big,the restaurant's food is mediocre.The price is almost right but it's not an hotel to brag about it.
Nice location. Freshly squeezed Orange Juice for breakfast. The hotel has no Air Conditioning. The "Garden View" consists of roof tops and a tiny piece of the garden. Bedding at least 30 years old.
The Hotel was quite close to the restaurants, shops & town centre Do Not Stay Here !!! We arrived at 13:30 & had to wait until 15:30 to check in. There is no air-conditioning, the room was small, no hair dryer, no safe, no elevator & the breakfast was expensive. The private parking was unavailable (the reason we chose the hotel) & parking was 10 minutes away at 29.00 EUR per night. Street parking was impossible.
Staff consists of one, but in spite of that was very responsive as I had problems with the door to my room and was on the second floor (no elevator & slightly handicapped) so that this one staff member had to leave the reception desk each time. I appreciated their patience I did not ask as I usually do, but was disappointed there was no elevator as now I am slightly handicapped and can do stairs tho it is difficult sometimes and I can't carry my luggage, but the one person staff carried my suitcase so that was a minor problem.
The lady at reception was very kind and helpfull. The rooms could use a renovation, due to this it is not a real 3*. Attention the parking across the hotel closes at 20:00, gives a safe feeling but you should be on time to park the car. Perfect location.
Very clean and friendly. Nice informal breakfast. Very convenient for town. Our room was on the third floor (no lift)!!!
Friendly staff, great location, safe, clean and well designed. A little bit noisy
Quiet location near city centre Rooms are a bit on the small side
It was very French and I thought the breakfast was reasonable value in the context of how expensive it is to eat out in France. There was no plug in the bath and you had to drag your suitcase up the stairs
Clean; Convenient location. Over-priced for a b&b; Garish room decor; tv not working; Reception open only from 07:30 to 12:00 and 17:00 to 19:30 in March. Self check-in by telephoning someone for front-door access code.
Central position. It is a hotel that has been modernised but keeps its traditional French character.Provision for taking breakfast outside in the small enclosed courtyard was particularly attractive. Shared balcony to first floor bedroom, this raising questions of security.