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no hot chocolate available in the hotel either in room or at the bar
comfy rooms, great breakfast
Absolutely Fabulous Breakfast. Slightly small room.
The manager Mike was outstanding, I had cancelled my rooms due to unforseen circumstances, however when Id sorted things out Mike was really helpful and re-instated the booking even though th hotel was very busy, brilliant Nothing it was perfect
friendly,helpful staff. location great NOTHING
Staff very friendly & helpful, food very good & we got a free room upgrade without even requesting it ! nothing
Breakfast was reasonable. Stairs filthy, hadn't seen a vacuum cleaner for weeks. Room grubby and very disappointing.
Staff were polite and friendly. Room was clean. Keys instead of cards to get into rooms Shower wouldn't heat up and had to call for someone to sort it out. It didn't take them long, but it was long enough that we had to choose between shower and breakfast if we were going to make our train.
the Executive room lived up to it's name. It was very comfortable. The DAB radio was a surprise and very welcome as I listen to radio rather than watch TV.The food was very good and the staff obliging in making adjustments to the menu to meet my wish for low carbohydrate food. The top of the stairs going from 1st to ground floor had nothing on the top step to mark the start of the stairs plus there was no lighting shining on it so it was in the shadow and the carpet was dark. I think that's against health and safety regulations and is potentially dangerous. Funnily enough there was a strip marking the next bit of the staircase and that was lit.
The pink chairs on the balcony were fab. The rooms were on the smaller side but very comfy. The breakfast was lovely.
the staff peticulary the duty manager on friday night was beyond excellent. we were 8 ladies on a weekend away and we'd had an amazing night out and had no intention of going to bed!...we were treated with amazing customer service and very good humour! on saturday we met other friends from the exclusive hilton on deansgate who wished they could transfer...the service and friendliness we received throughout our stay truly made our weekend...