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The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
Incredibly helpful staff, thank you very much for your help and kindness during our visit.
hotel had a great central location near lots of great bars and shops.staff very good toilet had damp smell
The staff was extremely friendly and the location was great. We had a room without a window. I recommend that if you stay at this hotel, ask for a room with a window. M
Location , bathroom Bed was not comfortable, and makes sounds (skweeks). Elevator is very small. No one helped us with the luggage.
Quiet in a central location. Everything was great and I really loved the balcony....
Very pleasant personnel, nice and clean bathroom with modern accessories. Perfect location - close to all the main sighseeing places. Room is rather small with not enough places to put the personal things (not a sinle bedside-table). Slight smell in the room as if it used to be a smoking one. Glass door to the bathroom which is not very closing very tight - so the room is defenitely not for romantic stay of a young couple.
Clean, modern accommodation, well-tended by maid service, very comfortable bed. Service at the desk was very helpful and they were very attentive, spending as much time as I wanted for information and suggestions. Comprehensive breakfast buffet for 13 euros. Location in the center of Madrid is really excellent—close to main Metro stop and most sights within reasonable walking distance. Oh, and the shower was luxurious! Not much to fault at all. In fact—no complaints at all.
Good location The room was too hot, and the heating could not be turned down, when we opened a window, the room filled with cigarette smoke.
In the center of the city Clean modern rooms Professional staff
The rooms were nice, and the hotel was very central and very clean. The staff when we booked in were not friendly, although the staff, when we checked out (different people) were very friendly. The bathroom although it was beautiful and spacious was freezing, as there was no heating in there.
Great place for getting around in the city. Had plenty of room for 6 people with two bathrooms. Great value for money! The breakfast was great, too!
Location, asked for interior room high off the street and the noise wasn't a problem There was a musty smell
Location is the main feature. Most attractions are within easy reach The room for 4 was a bit smalletr than expected and the use of bunk beds for adults is not recommended.
The location of this hotel was perfect. We were easily able to navigate the city from our hotel. The room was very comfortable and clean. The breakfast every morning was also wonderful. The room was much smaller than anticipated. It was not much of an issue as we spent most of our time touring and not in the room, but it was surprising upon opening the door.
Hotel was adequate but I feel there are better for the price in the area The rooms are dull and unwelcoming and service is minimal.
The location and service was wonderful
Location Normal breakfast and if you go by car diffcult to load/unload lugage.
Very nice refurbishment of centuries old building.
toothbrush & toothpaste, razor & shaving gel provided hot water did not last for more than half a minute. only warm water came out afterwards. i had to a quick shower in warm (or nearly cold) water in winter time.
Location was excellent, and the hotel was very nice. Staff were friendly and the room was at a standard expected from a four star hotel. Clean, comfortable and good facilities. Bathroom was outdated but more than adequate for our needs.
The surroundings. Really in the middle of the centre. The room smelled. It was very clearly a "smookers room"
Location Quiet in spite of location Good beds Helpful staff Nothing, really
I liked the location in the heart of Madrid surrounded by places of interest, shops, restaurants etc. The room has rather big, clean and tidy bathroom which I like very much. The style is simple but pleasant and the building I think is of the begining of 20th century (or the end of 19th) and is rather pretty. The location on Plaza Puerto del Sol has the opposite side. Of course it's one of the main squares of the city but due to that it's never empty even at 4 o'clock of the morning. The people are talking rather loudly all night long and though they didn't shout and there was no disco etc but these endless talking under my closed window was enough not to let me sleep well. And they have a strange tradition in Spain to take away garbage at 12 or 1 o'clock of the night (even at 3 o'clock sometimes), and this process of cleaning is reall loud, it was like alarm clock for me. But if you have no problems with sleep or you are going to have an active night life than this hotel is perfect (if you're not in search of luxury of course). Good 3*.
Friendly staff, very clear, near the metro station, just in the heart of the nightlife area
This is a great little hotel in a fabulous location. Great staff. Would recommend. Internet didn't work as advertised. Breakfast poor.
Friendly and very helpful staff greeted us and made every effort to make us welcome.
the location is a little too noisy at night