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The closeness to the centre The bar of the hotel was too small and uncomfortable
THe location was great, the room was very comfortable with a large bed. It was noisy becasue it was on the street and the walls are thin. Also think the staff could be knowledgeable about the area, especially place to eat.
The hotel is situated in central Madrid on a surprisingly quiet street corner. Both the room and its bathroom were spacious, spotlessly clean, well furnished and equipped. Staff was polite and helpful, their english skills varied. We asked for a street side room for light on an upper floor for quiet and we got one but we had to take two lifts and walk a long lonely corridor between them. A bit creepy late at night!
Excellent location, everything worthwhile seeing within walking distance
Location is great, right in the middle of town, restraunts, bars tapas and shopping.my room was big although I took a superior room. There are no views from any room windows. I took the advice of other reviews and asked for a room away from corridor to be quiet Bad inroom breakfast. Also the morning buffet breakfast is not very exciting and too expensive
the decoration and attention to detail amazed us, stunning!!. beautiful hotel. staff very friendly and efficient. location superb, literally round the corner from neptune fountain, prado museum and thyssen museum. cocktail bar sooooo cool. restaurant mediteranean asian fusion not too expensive. and you might catch a glimpse of tom cruise as the church of scientology is across the road.
very comfortabe, interior design was great..
the friendly doormen It was great!
The atmosphere is wonderful. The rooms are very nice and the employees are very helpful. Really enjoyed staying here.
the staff were very helpful, room was clean
very good location but the rooms are too small.The breakfast was excellent.
the location was great It has Wi Fi feee just in the lobby, and you need a different code eny time yo connect.
The location was excellent. Very clea room, bed was very comfortable, bathroom well-equipped and very modern. Front office staff courteous, polite, and helpful. Hallways to room had a strong smell of stale cigarette smoke.
We loved the central location. the staff was helpful and attentive. WE loved the in room shampoo and conditioner. Is it possible to get it in the USA?
b&o electronics, comfortable but separate beds, deep carpets, well appointed bathroom even though no tub, facility was very quiet, staff was helpful, friendly and spoke decent English room lighting tried too hard for ambience, resulting in the lack of a good, bright reading lamp
Excellent location, great room, very clean, large, quiet, comfortable bed, clean, excellent breakfast, with the exception of one lady at the front desk the receptionist staff was very friendly.. I found the lady at the front reception very rude the way she talked to you, she talked down to you, very dissappointing.
Splendid service.Very comfortable rooms. Excellent location. The rooms are too dark. More light would be nice.
Outstanding location. Excellent value. Courteous service. Good laundry. Very good breakfast. Very nice bathroom, excellent shower, but the bathroom was very dark and position of the floor-mounted door stop was a hazard (several painful impacts with toes).
Location to downtown Room layout. Very cramped. Too many ammenities for room size
the exceptional good breakfast and nice bathrooms
Smart hotel in very good location, good deal if booked in advance
Great location, great hotel for the price.
DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END, ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.
Room design was exactly I expected from photo. It had sitting area at few steps donw form bedding area, with sofa and coffee table wtih freash rose in the vase, gave more relaxing space after sightseeing in busy town. Hotel gives upscale/rustic/cosy feeling all together. Front desk personnel,porters, and door men were all nice. Location is great for sigtseeing and dining. A bar next to hotel was nice to visit for small drink or tea at late night too. Bathroom was clean but had a strong oddor (smell like sewer). Also, one day we were back to room duing day time to take a break from sighseeing, the noise from outside (from either roof or pipe repaire) was very loud. So we went back out to sightseeing.
friendly staff. When I needed to call an ambulance for my husband who was unwell they were efficient and helpful a bigger restaurant for the evening would have been better.
the good location I was deeply disappointed by the size of the room, and the fact that it needed a good refurbishment. I felt I paid I very high room cost for something that didn't warrant it. My guide book had said the Villa Real was a deluxe hotel; perhaps I was just given the worst smallest room on the top floor.
location and its was realatively clean poor facilities no pool,no proper bar, limited seating in restaurant,staff didnt speak english and were not helpful
The welcome bottle of wine and flower and the fact that the maid service was efficient. No on site swimming pool.
The location and friendliness of the staff was excellent.
only location next to del prado museum and park The hotel must be 3 or 4 star and doesnt look like 5 star and it is too expensive.The bathroom was small and terrible and after a shower water pours down,the WIFI too slow and only free for 1 hour.
The friendly reception and needs all met in a straightforward way. We had a nice quiet room.
It was a lovely hotel with a helpful staff. Great location across from the Prado Museum. You can walk to all attractions. The room was a great layout with a sitting area downstairs from the beds. Restaurant/Bar were excellent. Hotel provided a complimentary bottle of wine upon arrival. They have a free computer if you need the internet. They also provide a CD player in the room. Wish I purchased the CD of Spanish music. Would highly recommend this hotel.
Great view and beautiful suite on the 5th floor
The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge. Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens
The calm atmosphere and the beautiful interieur. Luxurious but still nice and comfortable. The price of two drinks was about the same as the price of one flight ticket back to Oslo . . . .. .
Great bed and amazing pillows....very quite despite its central location. Quite expensive breakfast (buffet) for what is offered.
its close proximity to museums and sites. the high cost for internet usage.
Service is excellent all around. The location is central and easy walk to popular plazas, a great park. Breakfast is amazing with self serve champagne!
Great location. Beautiful old hotel. Concierge excellent. Breakfast very expensive. Staff was not well informed of the hours of restaurant.
Have stayed there before and was 'welcomed back'. It is ideally located, overall a very pleasant hotel. Excellent staff.
The location was perfect because our goal was to be able to visit the three major art museums within walking distance to our hotel. Parks, restaurants and shopping were also right there. The concierge was excellent in making flamenco arrangements for us. When I called ahead to check our reservation, the clerk answering the phone said that we would need to stay in one queen size bed and that to have twin beds would cost 500 euros per night. When we arrived, the registration clerk upgraded us to two twin beds at no extra cost.
Location of hotel Comfort of bed was spolt by squeaking everytime you moved in the bed!
Staff was unfriendly
Close to museums Over priced! Everything is outrageously expensive. Staff is not interested in the guest. No room facilities for heating water for coffee or tea. Not enough towels.
Breakfast excellent Great location
Location of this Hotel was great , very close to most of the tourist attractions. Easy walk to shopping and restaurants. Overall the room was very clean, however the bath tub had some stains from the water. So while I would have liked a bath I did not.
My daughter helped me find this hotel at the last minute for a business trip. It is the perfect hotel - I will stay nowhere else in Madrid. Location is perfect - central location just a five minute walk to Puerta del Sol and connections to the metro and suburban rail. The hotel is surrounded by excellent restaurants with a range of prices. Although in the city center, the room was wonderfully quiet. The room I had was moderately large with a modern bathroom and plenty of space to work. While everything was excellent, the highlight was a stunning breakfast included with the room - a choice of fresh fruits, cheeses, sliced cold cuts, fruit juices, and much more. Negatives - what didn't I like? Can't think of anything!
It was an excellent location, near the metro and Plaza Mayor. The staff were all very helpful and parking was facilissimo. They were extremely accommodating, providing driving directions in Madrid and other advice. No
The hotel is excellent. Rooms are very clean, breakfast is superb with lots of variety and location is very convenient. It is just 2 minutes walking from Sol and 1 min from metro station Molina. Free wi-fi was an excellent addition to the services offered.
We loved the locality of the hotel as it was right in the middle of everything. The staff were very helpful and the rooms were spotless. We also loved having the free Wifi and the breakfast was great value and very tasty. We didn't like the noise from the lift shaft as our room was right beside the lift. This was the only downside. There was a bit of outside noise aswell but the lift shaft was more annoying.
Location of the hotel and the helpfulness of the staff. A bit noisy from the outside on the saturday night, but that must probably be expected at such a location. The sunday night was quiet. There was also poor sound isolation between my room and the next one.
We only stayed for two days. Breakfast was very good (also good value for money), the room was clean and very comfortable. In case you choose a public means of transportation to go to the airport the best option is the yellow bus which goes directly there - 30 min walking to Atocha station. Poor English spoken by the staff, no professional attitude; You could hear the sound of the elevator going up and down, but that was not so disturbing because we didn't spend much time in the room during the day.
Perfect lokation for sightseeing and shopping. Quite noisy inside the rooms, you could nearly hear everything from the corridor or next room.
I was satisfied with almost everything. The staff was ok, breakfast was good, the location is excellent. It was not the hotel in itself but a strange 'surprise': as I later learned that had checked the validity of my card without letting me know about their intention. This made me some bad minutes but finally we managed to understand each other's position.
location is great. the room was big and clean.
Excellent situation in the heart of Madrid with no noise No french channel on the TV (but Internet with WI-Fi free which compensates)
location, clean and comfort room hotel has no rooms with the view
Very clean, nice hotel. GREAT location. Walking distance from major landmarks and tourist attractions right in the center of the city. Close to metro station. Free Wi-Fi.
Location, modern design Slightly slow check in process
very nice location, nice staff and very nice rooms. Absolutely perfect for a short trip with a touch of luxery! no
Combination of good value, good location and good facilities
the location was great. Walking distance to many museums, shopping and many good restaurants nearby. Great, helpful staff. the bed was a little too hard.
convenience, room when the room is serviced daily the bar fridge is not replenished and the absence of diet drinks in it
A very comfortable hotel with a big room and very clean and well equipped bathroom. Excellent central location with cafes close by for breakfast.
Well, difficult to complain about anything. We received complimentary upgrade to a fantastic suite, the room was very comfortable, we asked for late checkout getting it without any problem, all the staff was very friendly. A special mention to "Vanessa", one of the kindest receptionist I've ever met.
Fantastic Location! Within walking distance to everything! Very nice hotel. Would definitely stay here again.
Great location in walking distance to major sights. The staff was wonderful, friendly and helpful. They gave us tips on where to go and how to get there. Vanessa told us about a flamingo ballet show at a beautiful theater that we would not have found on our own and the show was spectacular. Our room was beautiful with a great up-dated bathroom and a huge shower. Very nice. Thanks to all the staff and especially Vanessa! Moreland Hills, Ohio USA
the location, the staff were excellent,
Great location between Plaza Mayor and Atocha train station. Staff was very helpful with recommendations. Room was big and clean. Free wireless internet. Bed was a bit hard, room was hot (A/C was not available), and noisy at night (downside of central location).
Not enough sound proofing between rooms.
Very good location, interesting building, clean and quiet. Breakfast could be improved.We had a problem of over-booking and we had to be transfered to another hotel (of the same chain) for the first night.
Toured around Madrid. Could walk to Plaza Mayor. No. The hotel was good, friendly and clean.
The cleaniness of the hotel/room was good. Good location See above
There is little to like, so save your money and go to a three star hotel instead -- many are better than this one. Yes, the rooms are large and clean, but everything inside is fairly old, and the place has no style or grace at all. Neither does the neigbourhood, really, and it is surely the ugliest few blocks in central Madrid, even if it is close to the major tourist sites. Not recommended at all. Even on a cold day outside (5 C) the inside of the room was like an airless oven, easily 25 C, and there is no way to turn down the temperature or open a window to the fresh outside air, because all the windows actually open to an interior courtyard that is just as hot and stifling. You won't sleep well.
Within walking distance to many important sites and the rate Yes, for a 4 star hotel I expected complimentary bodylotion, as there was the ususal paraphernalia
This was a nice relaxed hotel with a sizeable room for a city-centre hotel in a good location within easy walking distance of many attractions. Some staff command of english was not good and bar snacks in the main lounge (restaurant is downstairs) would have been lovely
room and facilities were clean, in walking distance from many interesting places in city center, helpful and friendly staff
The location, cleanliness of the room The room was a little on the small side and the furnishings were quite basic
If you are planning to visit the art museums - Prado, Reina Sophia, Thyssen Bornemisza - this is the best place to stay, all three are within ston throw from the hotel. Aso the area is very nice, a lot of taverns and restaurants t pick from. The hotel is relatively new, and the rooms are very nice and well designed. The only complaint is the partition walls must bextrememly thin and with not enough isolation, you can hear every movement in the neighbouring rooms
Its location and closeness to tapas bars No formal restuarant
Excellent location, restaurants and everything within walking distance.
Near Paseo de Prado, really close to all major museums and rest attractions. Noice could be heard through the walls. The cleaning ladies were making too much noice in the morning.
the location is perfect, staff polite & attentive, nice rooms,
The front staff was very friendly and helpful. The location is close to everything in Madrid. The 3 museums, the major plazas, the royal palace. I recommend a stay here.
comfortable hotel with facilities suitable for our visit. Excellent location. THere was nothing that I didn't like.
The central location of this hotel enabled a perfect introduction to Madrid's cultural offerings as the main museums are within walking distance along with a good variety of characterful bars and restaurants.
Cleanliness of the room and the friendliness of the staff! Mini bar was a bit pricey...
Location. Definately not the 4 star hotel. Don't know why some people give high points to this hotel in reviews. Urgently needs renovation. No sound -proofing at all, you can hear all the noises inside the hotel. TV programs are very tricky - be carefull not to get caught for pay TV. Breakfast is too expensive. They have old key system and require to leave that key at the front desk. High minibar prices. Wouldn't recommend this hotel unless you need hostel accomodation at hotel price, which make no sence.
Quite central to tourist locations and not on a main road
The hotel was clean and in a great and central location. Close to the Prado Museum. Breakfast starts late: Early risers or those needing to get on the road early shouldn't waste their money on including breakfast.
My group was really excited for our night here. We were only in Madrid for a day, but the location was amazing. Upon arrival, all of the staff was super friendly. We chatted with several of them for a few minutes, had some champagne, and got some options for where to have dinner. Their dinner suggestions get a 10 as well, had a wonderful dinner down the street. The room itself was comfortable, loved the lighting options, and the mini bar was reasonably priced. We tried to book an extra night but they were fully booked :(
I paid in advance 100% but they asked more money when I checked out. I don't know why? Other Hotels never charged.
Patricia at the front desk was extremely helpful and very kind. Would definitely stay there again.
The entertainment system, lighting, bed, shower, and great bath products. Our room was on the interior courtyard and there was a constant, loud hum coming from some duct or generator outside - making it impossible to open the window. Also, loud music coming from the bar on the roof.
The style of the hotel was great. It has a traditional exterior and is very modern on the inside. The location of the hotel is great as well, situated centrally amongst all the big sightseeing attractions. The staff were excellent. They were very, very helpful and accommodating. We arrived very early in the morning and they went to work immediately to make certain our needs were met. They stored our bags, set us up with the buffet breakfast, and arranged for an early check-in. My husband and I travel frequently and have stayed in many, many hotels. We would definitely recommend this hotel to any traveler to Madrid. We stayed in a superior room which offers more space and a view of the city. We'd highly recommend it. We have no complaints about the hotel. We really enjoyed our stay here.
the hotel staff were extremely helpful and friendly.The hotel was spotlessly clean and the location was excellent
The Location is great in the centre of madrid on piazza st anna Size of the room, could have been bigger
this hotel made my stay in madrid! it has fantastic location and exceptional reception service that rules according to slogan 'everything is possible'!
Thought it was superb---------Would go back tomorrow if I could. There was no shop in the hotel for forgotten essentials, toothbrush, etc.
staff was very accommodating and helpful - loved the location and exterior views - rooms with balcony are fabulous the hotel hallways needed to be vacuumed and cleaned a little better
Great location, restaurants and bars.
plenty of space in the room, good location the toilet in the bathroom was very close to the sink...
i stayed in the double suite and though it was good value for the money. liked the fact that i could cook my own food in it too. no parking space.
The room was very spacious, cosy ans clean, it was very comfortable. the bathroom wasn't new but clean, good layout you always had towels under you hand, mirror well lighted up. It was quiet and we had good sleep. The receptionist hardly speak english but they always tried to help. the safe in the room didn't work and sliding door of the closet didn't functionate well.
absolutely nice one, just the wireless in our room was strangely missing.
Friendly and welcoming staff. Excellent location..everything at hand..in the very center of the ciudad!!! Pillows were totally uncomfortable. Room was huge and cosy though!
Location to downtown Layout of room due to design of building. Circulation in room was a bit difficult. Not enough space for all its ammenities
Room was comfortable and spacious Lots of street noise
the location, size and comfort of the room
Lrage room with comfortable sitting area
Good location, large rooms.
The best part is the location - beside all the main museums, surrounded by coffee shops and restaurants and still walking distance (20mins) to the central Plaza. The swimming pool was very nice- it is not very large but warm, comfortable and I had it all too myself
Location, near the museums and in a great part of town.
The general atmosphere is good, the decoration is well done The room wasn't what I expected. It was extremely small, with a darkened window looking to a small concrete courtyard. It was quite claustrofobic.
Excellent location for a city trip. A lot of must see locations are within walking distance. Superfriendly staff. A little dark inside. Not much daylight.
We liked the Hotel very much specially as far as the staff was concerned. Very helpful and amicable. Having free wi-fi in the room was a nice surprise once most hotels charge a great deal for it. The location is also great, a few steps from the Prado Museum, Reina Sofia and beautiful parcs.
SPA, BREAKFAST AND STAFF WAS OK SIZE OF BED AND BEDROOM VERY TINY. HOT WEATHER IN CORRIDORS. WAS NO AC IN CORRIDORS
service of staff
Prime location in the middle of it all. Super-friendly and helpful staff who gave great suggestions. Very clean room. Good size bathroom. Attention to detail seen in the way they folded towels every day. At times, funky odor emanating from bathroom (pipes?). Gets very warm in the room.
Great location, 50m from Palza Santa Anna.
Excellent location ideal for exploring the City during the day and close to many excellent restaurants in the evening. Staff were very helpful, the hotel comfortable, clean and quiet.The enjoyable breakfast was good value. Would certainly return.
Location was great for visiting museums. Room was comfortable. Reception staff were of great assistance when my wallet was stolen. Our room was on 7 floor as elevator only went to 6 we had to cart our luggage up further stairs to our room. Airconditioning was impossible to regulate and we were uncomfortably warm in room.
It's convenience, the staff were great (even with our broken Spanish!) the room was very comfortable with all the amenities we needed but most of all it was clean and reasonably quiet, taking into account its location.
Rather clean and it has good location All single rooms are very small and have no window to the street (inside rooms) - so i have to change the room to a double one for single use
easy access to Prado and plaza Santa Anna , also abundance of good tapas and resturants aaaround the area. The noise in the evenings I suggest avoid the weekend as the noise levels in the side streets is quite something as well as the dustcarts appearing before dawn.
It was clean, comfortable, and centrally located. Bit noisy due to street noise.
good location, quiet (exept upper floor shower) more vegetables for the breakfast and also eggs
Location; Concierge Carlos. Street noise; breakfast not a value.
Fantastic location within easy walking distance of Plaza del Sol, Plaza Mayor, Reina Sofia, and El Prado. Very friendly staff.
Fantastic staff, superb venue & very modern, clean rooms. Thin walls hence could be quite noisy!
The bedrooms are lovely and the cardboard artwork in reception is very interesting, but the absolute best element of the hotel for us were your staff, from housekeeping to reception staff, they all were excellent and really approachable. The blinds in the bedroom did not completely close. The rooms were very warm even in the winter, the lowest the aircon could go was 17, and the spotlights really kick out some heat. We couldn't get the safe to work.
Stayed only one night while passing through Madrd but a good hotel for the price located near the main train station if you are taking the train to other parts of Spain.
the location of the hotel was right in the heart of where we wanted to be. Shower was very nice but could've used a light so you could see. Overall, it was a good, basic place to stay. The bed was not very comfortable.
the location was the best location in Madrid. the staff was very friendly and helpfull. the breakfast was very good and not expensive.the hotel was very nice and clean .free internet there was not a normal bathroom. the shower was clear in the middle of the room ,so you could see everything inside the shower from the room.no kettle in the room.
All staff at reception superb. Kevin in particular really went out of his way to help in every way possible from early check-in to allowing us leave luggage after check out.
excellent breakfast room was somewhat small
Great location on Plaza central to historic area of Madrid. Nothing.
Very central and lovely hotel. Staff very accomodating and friendly
We had a junior suite that was large, well laid out and modern. The staff were friendly and helful and the Hotel well positioned for what we wanted to see. No