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hotel has a small bar but 2 TV sets that are on full blast showing football.Not exactly a quiet and sophisticated bar more like a football pub.
The staff was courteous and their restaurant, Santceloni was fabulous. housekeeping was very stingy with the toiletries and we had a misunderstanding over the price of breakfast when checking out. We were quoted a different price and management would not compromise with us. Certainly not a 5 star hotel!!
Staff, service, food & general helpfulness Wiyhout swimming pool or gymnasium - I thought pricing was high
nice hotel good staff
We completely enjoyed our stay at the Hesperia Madrid. The staff is incredible. They are so helpful and kind. The hotel is a small boutique hotel above the hetic area around the Prado, so it is a bit more quiet. There is a 4 star restaurant in the hotel. We had a beautiful room on a high floor with lots of light and a lovely marble bath. I would definitely stay there again! Nothing I didn't like
Staff including cleaning staff very efficient and kind
Helpful staff Great breakfast buffet Noises from plumbing - 'water hammer' caused by air in system. Room was small for 5* No UK sat TV channels except Sky news
Expensive and unhelpful reception staff with a muddled check in (they couldn't find the reservation) and an muddled check out when they did not comply with request to charge card as included in booking form comments. We wrote to register a complaint but received no reply.
Good breakfast. Good location in the middle of old ity centre, financial centre and new shopping centre. Rooms/facilities not a typical 5 star ambiance.
vacuming outside the room on sunday at 9.00 am.
it was very well located on the main strip one minute from the tube stop we were coming from bilbao and did not have to deal much with traffic in madrid we were there to see the real madrid game and go to arco so it worked great but that was thanks to your website for having that information available. the room was very quiet and comfortable we slept very well everything super clean and just happy so nice to return too after a long day/night it was further than I would of wanted from the old part of the city, prado etc but for this trip we needed to be further out of town so it worked , but next time i may have to stay some place closer to the city center to avoid driving about etc ...would like the breakfast to extend beyond 12 we were out late and wanted to sleep as long as we could and would of stayed for breakfast if it was open longer they have a pillow service but I asked for a latex pillow and they brought me a hard one not the same at all but everything else was so nice I did not care
The staff were excellent. My wife suffered a nasty fall one night when we were out, twisting her knee badly. This resulted in her having to stay in her room for 2 whole days. The concierge provided ice packs and offered the use of a wheel chair around the hotel and the room staff were kindness personified. The drinks were very expensive though I guess for a 5 star hotel this is to be expected.
The hotel is for people who travels for business. There are a lot of rooms and every day is so busy of business persons.I don't think is a hotel for vacation. It's seams a hotel for business time. the staff of reception was so bad
area and service outdated room
The personel's attention is always high. Intercontinantal is always a sure choice (Budapest, Praga,...)
Clean, luxury hotel. Good breakfast and facilities. Plesent staff. Internet connection very poor. Had no internet at all. Room was to hot and we couldn't regulate the temperature.
Attentive staff, classic location. In my view, the applicable rate should have included breakfast, which negatively impacts the value for money ratio.
The location, quiet, and the room was clean. Metro is close by, and easy to access from airport. The staff on reception desk is not informative. No maps were provided. The breakfast is fair, good quantity, but too expensive for the quality. The signal quality of Internet is fair, free if you use you own computer, or with an extra cost of you use their computers and printers.
Outstanding accommodation. Well located hotel for our needs and very near two Metro stations which met all our travel requirements around town. Short ride to all museums, art gallerries etc and short walk to great shopping outlets in Serrano. No on site parking available and street parking limited to one hour
Everything was perfect Nothing
very good breakfast: lots of fresh fruit and jamon :) good location in Salamanca district. We booked a special offer with late check-out and free minibar which was great. My high evaluation of value for money of this hotel is based on the special offer we booked (80 euros a night with breakfast included). However, when we asked about the price for our next stay in september, we were told the same room would cost 160 euros, which is too much for the amenities you get. In my opinion, this is a good 3stars hotel, but no more than that.
the location is very good near the centre of the city. good transports both metro and bus. it is an experience to do again the staff are very rude and not helpfull. there is no parking although it says on the hotel site and staff don't care about this problem where they were asked for information
The attention to detail of each guest's requirements.
very nice stary , good service. The 2 adult establishments on either end of the hotel are a turn off
Nice and clean room. Great location. Quite street.
The location Cleaning services and the age of the hotel
Quiet hotel, pleasant staff. We were offered a selection of rooms Surrounding location was quiet but not very interesting
Everything was fine except the air-conditioning system. We couldn't sleep at night because of the warm. That was unacceptable for a 4 star hotel. Definetaly the air-condition system.
away from the croud no view from the hotel room
The hotel room temperature was a bit low and I was not able to set the comfort level myself as the control unit was not in operation.
It was a very large room, which was very clean and comfortable.
the rooms were a bit old, the hotel needs reinovation
it's a really nice hotel and the rooms are really spacious the hotel is extremely overpriced... i stayed in a similar hotel the night before for only 55 euro... have a look at some other ones before you decide... also their dinner was 32 euro!!! outrageous if you ask me
Services and facilities
location rooms are small
The Hotel was excellent, I would certainly stay again. Very comfortable and clean and always a taxi waiting out front. The only negative point was when lots of Guests were waiting to check in or check out, that usually only one person was serving and other staff members were busy with their computers but not helping. That happened to me at check in, I had to wait at least 15mins to get my key.
Friendly and helpful staff, fantastic breakfast, nice area close to shopping and metro.
Location, atmosphere No tissues in bathroom except in tiny packet, toilet paper hard and rough, toilet took 30-45 secs to complete flush (not environmentally friendly!)
Convenience hair dryer is poor.
Very comfortable and near the main attractions. no
the breafast is really for every taste,all the staff of the reception is really helpfull and professional tv could be better
The gym, pool and spa and the michelin restaurant were closed.
Room was large. Service was efficient. Breakfast was very good. All as expected from a hotel of that price-class. Distance to airport was relatively short. For tourists of the town, location is a bit off-center. You will need to take a taxi or some other transportation to get to the center (old town).
We paid extra for royal executive and that meant that we dealt with a special staff on the 5th floor. They were extremely friendly and helpful, but I do not know how the regular staff was. The jacuzzi in the spa area was nice. I liked the executive lounge, but it was a pity that I could not make tea myself there while there was a coffee machine, but the service there was good. We paid extra for the executive lounge and asked for non-smoking and for a baby crib, since we have a baby. We received a smoking room and no carriage. I have stayed with several 4-star hotels and they always gave use cribs and they usually gave use bigger rooms than normal. Although the staff was nice and arranged for us to move to a non-smoking room on a different floor, we did not ever get a crib and the rooms were smaller than a 4-star hotel. One expected executive rooms to be larger than normal, but the only difference was that the writing table was L-shaped rather that square and since we had to move into a normal room to get non-smoking, we did not even get this advantage. The pool closes early on weekends and should be booked.
The location is very good. The walls were paper thin and you could always hear people in the rooms next to ours. We had a mosquito problem in the room.
Immaculately clean room, comfortable bed, excellent service. The masseuse at the spa is fabulous! The steam room at the spa needed a good dose of bleach.
The private reception on the 5th floor was very good Misleading when it says a private sauna and jacuzzi. Disappointed with the room
The hotel was very clean and the staff friendly. We went for a delux room on a special offer they had that included breakfast. The breakfast was available till 11.00am and had pleanty to offer every taste and requirement. The hotel Spa was really good although you do have to wear a swimming hat in the pool. You can purchase these from the Spa reception. The only down side was the fact that the hotel was a few miles outside of the city centre. Although we did not use the hotel for evening meals there are a few good places around the hotel area. The VIPS down the road from the hotel had a good range to offer and at reasonable prices.
Location and price Service was only the bare minimum, the hotel should be 3 stars not 4, but the price I paid was really for a 3 star, so I am not really complaining
The location is great and the price is excellent there was no room service
Its situation in the city (good area, not far from central attractions) I initially booked a single room but it proved to be incredibly small with view on 2-sq.metres inner courtyard. I paid extra EUR15 per night to move to a proper room. Internet in the business centre was very bad and outdated.
it was not 4 stars at all - 2 in the best case, the room, its size and interior, were terrible
Excellent location close to offices, shops, museums etc. Not informed about the breakfast charge as it is not advertised anywhere and I therefore assumed it was included.
very good quality breakfast. The staff were excellent and very very helpful
convenient,reasonably priced and helpful staff decor shabby
Easy access to the city, nice and friendly service. A bit more effort to justify the 4 stars.
very convenient location, quiet, good price no air conditioning made it very uncomfortable at night. The only way to get enough air was by keeping the windows wide open
I liked the hotel very much. Location is excellent (close to everything interesting or important), room was of a very good size, very clean with air conditioner. Staff of the hotel were extremely helpful and very friendly.
Cleanliness of the room. Very pleasant rooms No coffe making facilities, not even for one cup first thing in the morning!
Location of hotel great, suite very comfortable, and view over the gardens from our 5th floor balcony a real bonus.
having the 2 rooms and couch - veyr comfortable It would have been good to have an iron and ironing board and a kettle - for a business hotel this is a minimum - you don't need 2 televisions but you do need these basics.
two rooms, with large sofa bed in main room Nothing
The helpfulness of reception staff, who went out of their way to be attentive and solve my needs. Bed was very comfortable.
Location was perfect for my stay. Hotel was fine itself, however the front facing rooms are very receptive to sound. Unfortunately during my stay it was made worse by the roadworks directly outside the hotel.
A bit overpriced
Location is basically on the nicest shopping street in Madrid, size of rooms was good, a lot of cupboard space (almost a negative), it wasn't very busy in the hotel and mini bar price wasn't as expensive as most. Tried giving us a junior suite instead of a suite without telling us,we got the suite but only had a twin bed despite an advanced request for a queen. Room didn't have balcony. Satellite and Cable TV listed - more like free view. Uncomfortable fake leather sofa that kept sliding you off. Blind was broken in the living area so the building across could see in. Walls were a bit marked. Furniture was a bit damaged. Poor sound proofing to street which was quite busy at night. Bad wi-fi. Their "room service" was a menu for a near by telepizza, we asked if we could order a Domino's pizza and they said no (they don't get a cut obviously) I did anyway and it was delivered to my door no problem..
spacious rooms for very good price in the centre of Madrid, in nice area, and very nice staff. Minibar. Good bathroom. the smell of chloro in the room after cleaning. The expensive breakfast, while at the bar next door a better coffee and toast is 2,20 euros. WIFI does not work well, as the signal is very low.
Excellent location, great sized clean rooms!
location - 15 minutes walk to the edge of cultural center, 20 to prado. metro close. every day room is cleaned while you are away. big and recently restourated room, good bathroom. internet - one computer beside reception - 1 euro for 15 minutes. really thin walls and you can hear every sound, awfully noisy sounds of lift. kitchen is in a small cupboard, tiny refrigerator, no salt or sugar or oil - absolutely empty, no kettle, only pots, and no baking oven. staff is ok, though not very eager to help.
Only location.7/8 mn walking to Metro station and good wireless connection. This apartment was dirty and dark (walls but also kitchen stuff), staff was not friendly and even not very polite. Room wasn't no smoking. Awful stay. This type of room is suitable only for student at lowest rate.
The location was absolutely great and the value for money was ecxellent! The room was cheap-a like, but nothing complaining about the important things like the bed: it was greta to sleep and the shower: it was great, and a little kitchenette if you want to do something yourself like coffee or smth. and the breakfasts coffee was exxellent! I would really go there again if I need a cheap overnight. Madrid was really nice and there is a bus station on the corner and the nearest metro also very close. And it is very easy to find I f you just ask the direction from the metrostation info, forexample the" nuove ministerios" or something like that was the name of the station where was very friendly and helpfull staff they gave us the map aso. The breakfast was poor, dont except anything, I recommend to buy some breakfast from shops or something your own to put on the bread and just take the bread from the breakfast..or ofcourse if you like a sweet sugar very unhealthy breakfast, this is for you, but im lucky I survive only with cup of coffee untill lunch so this was great for me beacause there was exxellnet tasting coffee, really!
Meet my expectations, Very poor breakfast.
Easy reach of centre not welcoming and dirty
The studio was spacious with a self-contained kitchen unit, very useful for backpackers on a budget and families. The staff were very helpful and polite.
Metro nearby. 5 minutes walking to Instituto de Empresa, for whom it may concern. Cheap, so, in the end, a very good value for money. Clean bath, which is very important. Very noisy. You can hear always doors slamed. When somebody is cooking, the smell is everywhere. It need a very fast refurbishment. Looks like pretty depresive.
Only the location, near to Metro and in a quiet zone The apartment has a dirty aspect, internet is paid, no parking
Location It seemed that all the hotel lived in your room.You could hear every word your neighbors said.
during our stay the towels were changed regularly and our beds were made perfectly every day; bathroom was really clean; the wall are very thin, so that you can hear an activity of your neighbors