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Check-in was very fast and when asked to get another room (wanted one with a view) was given a better one rapidly. room was very clean and comfortable and front desk staff was extremly helpful! Takes 1015 min. walk from Atocha and if one travells with luggage it might be difficult to walk all the way.
Helpfulness of front desk staff
location: in the center of city, near the subway The room is clean and it has a big bathroom the lobby is small
Great location if you are catching an early train from Altocha Station. Very smart and very large rooms. Main road - quite noisy. Not that warm - heating not very user-friendly.
This was a pleasure: a spacious room, comfortable & clean and nicely positioned for seeing Madrid. Breakfast was good with plenty of choice and the hotel lifts were efficient. N/A
The decore in the room. Wifi was not free.
steet noise from heavy traffic, despite very good double glazing.
Close to train station. Dining room operator spoke english.
The location is great, near the most important sites of Madrid, near the train station and metro. Staff attitude
The AC Carlton is located very close to Madrid's Atocha Railway Station, making it a handy choice for those travelling on the high speed AVE train. Our superior room was modern, well-designed, spacious, comfortable and clean with all necessary amenities. The bed was very comfortable and the bathroom was of a higher standard than most. We found the several steps on entry from street to reception area inconvenient for hauling our heavy luggage. This is a minor point, but installation of a ramp or similar would be an improvement.
Pleasant and friendly staff
Good location. Comfortable, ckean room. Good size
breackfast 19 euros very expensive bar excellent
Superb rooms, and perfect location! I found some of the staff members at the reception desk a bit intimidating.
Nice room isolation
Friendliness of staff. Good variety of breakfast available. Professional look throughout the hotel, all aspects. The location is amazing, so close to so many bars and restaurants. Bus stop just around the corner, which you can take straight to the football stadium.
New and clean.
Service, location and view were great. Rooms clean and comfortable and within easy walking distance to metro. Rates were very good as well.
Hotel was very nice, modern and rooms spacious and stylish The staff are abismal. Receptionists act as if you are annoying them, restaurant staff are rude and do not ever smile, the only nice ones are the cleaning ladies. This doesnt normally bother me so much but they were just so depressingly unpleasant it did affect my stay without a doubt. They should sack the lot of them and start again with the amount of people who need a job in Spain at the moment!
Room size, good A/C, and location The shower doesn't have lights, very slippy, and water gets out of the tub when showering.
The location for Atocha & the museums & the metro was excellent. Also the buffet breakfast was very good.
Clean and comfortable hotel, placed very close to the main museums and well served by public means.
Almost everything A bit noisy
good location near train station. very friendly staff
Nice rooms. Nothing significant.
Front desk helpful, great tourist location shower temperature not steady or safe
everything worked ok...especially the shower ! Clean generous beds. Pleasant reception staff 4th floor room overlooked the main street below...very noisy. View was ok ( trees) and preferable to the interior facing rooms ( no decent view ) Prefer 7th floor next time. No UK TV stations ( BBC News 24 is NOT a TV station )
Convenience for Atocha Station; good selection of international newspapers. Lacks atmosphere; staff not particularly helpful or friendly; no late night food or bar facilities.
Excellent locality, comfortable bed, good food a few niggles,i.e non replacement of milk/coffee etc on night tray, we were a party of 4 couples, all in superior rooms but not all had the same facilities - one had no robes, one had only one bath towel etc.
Location, Staff, price Air conditioning noisy
The staff was very professional and extremely helpful. They made a show reservation and advised on special cab arrangements to the airport. Each person was helpful when asked but were not overly pushy. The rooms were very comfortable and provided the essential needs. Very convenient to museums, parks, bus/cab service, train station and easy walk to various plazas/restaurants. Lack of some artwork/pictures in rooms. Ice machine in hotel.
Great location in Madrid. Close to train station,Prado,downtown Madrid. Easy walking around area. Restaurant was very good and convenient.
Great location for visiting the big three Madrid art museums and near the railroad station. Some rude behavior by a few staff members, especially one evening waiter in the restaurant.
The location is fantastic and it is fun to visit the restaurant and enjoy watching the local folks. Our room faced the main avenue that runs past the Prado and was amazingly quiet. It was the best night sleep we've ever had in lively Madrid. The hotel staff could be a little more proactive in dealing with customers questions.
Well-located. Internet access. Quiet, despite location on a busy road. Cheap for a city hotel. My room stank of stale cigarette smoke. The cafeteria was closed for the week, meaning that there was no food available in the hotel, but there had been nothing on the website warning of this. Staff were surly at times and not particularly welcoming.
Even if there are many better location hotels around this area, location could be their strength if you want to visit museum or other area of city to take a day trip departure at atocha station. The quality of staffs is suspecious, room was not deserving fair enough space.
location of the hotel is good. Very close to the Prado museum and Parque del retiro. 500 meter to Atocha train station where you can take high speed (and normal) trains to other Spanish destinations. Also, if you don't arrive too late or too early you can take the airport express bus to Atocha station. Is however on a 2x4 lane street but it has 2 windows, 1 with 'single' glass and another one with double glass so it keeps the sound from outside away (however the inside sounds are passed on rather easily...). Hotel has free wireless internet. doors are with key cards. no mini bar, though it does have a hair dryer. the hotel does not offer breakfast though reception is connected with a small restaurant next door where you would be able to eat something. there are other places around as well where you can get breakfast. food is ok but not spectacular.
We chose it only for its proximity to the Prado and it was great to be right across the Paseo. It was our first hotel in Spain and therefore the room seemed quite small, but not unusually so judging by most hotels we stayed in afterward.
Very central, clean, easy Small room, could not turn of the radiator which was very hot during the nights
The hotel is in an amazing locations. Close to lots of attractions and fun things to do. The room was very clean and have a cool vibe. Very spacious and lots of amenities. The desk attendant forgot to give me my passport back - I felt a little weird about that.
Location. It is across the street from Atocha Train Station and easy walking distance to the art museums and Parque del Retiro. The bathroom was incredibly small and tight. When taking a shower, water would frequently end up all over the floor.
The room was clean and spacious. The staff were also very friendly and helpful. It would have been nice if there were a refrigerator in the room.
the feel to it.. it had a lift (not elevator). the key was an actual key not a key card.the room was big very good location across train station and on the same block as the metro
good value for money, good location, friendly staff bit noisy,
Old hotel, some charm, different, nice room.
Great location. Very convenient for Atocha Railway Station, Reina Sofia and Prado Museum, Park del Retiro and others. Subway also around. Hotel with a vary good front view. Indifferent reception staff. Room is very basic. TV channel options is vary poor. Breakfast I didn´t try it.
The rooms were surprisingly clean, and the balcony overlooked the museum square. While Madrid nightlife hustled and bustled just below me, almost all the sounds could be isolated by closing the window. So, quiet and central at the same time.
Location, right opposite Atocha station & close to lots of reasonable restaurants & bars
Location close to the train station.
Staff very helpful. Location very convenient especially for the museums. Quiet rooms very clean and ideal for a nights stay
Location near rail station General condition of the rooms was fair. Sheets, towels, bedding are very thin and worn. Furnishings from second hand shops.
This was a very clean and comfortable place to stay. Hotel staff was very helpful.
Heavy noice from the streat
Ease of check-in and out, helpful/friendly front desk, great that it was 5 minutes from the train station Breakfast too basic/uniform, emergency light in room was too bright at night
Good space in room, good clean and modern furniture, not overwhelming and very trendy. Good location. Some artwork on the walls will be helpful. Need to provide wash cloth/ loofah for the bathroom and more care supplies: conditioner, body wash, lotion, tissues, etc.
the cleanness and environment, the hotel staff and the new look of the hotel there was not enough space to put all the things in the room
great location, helpfull staff, modern interior, coffee machine and water at disposal the breakfast (bag) should contain few more items
This time a quiet rom
The hotel staff was super friendly, and the room was very nice and chic.. We booked the Large Double Room which was spacious and great value for money.
Very small rooms but simple and clean. Morning lunch bag at your door with a self serve coffee machine downstairs in a lounge area. It was friendly and great.
the location & the view is great. room is very clean and silent.
Location. 10 min walk to Atocha and Reina Sofia Museum. 2 min to Anton Martin Metro. Small but nice and clean room. Ideal for short city trip. At night was bit noisy from the street and the other rooms.
Perfectly situated, next to most major attractions. Rooms are cozy and clean. We will certainly come again.
Good location near the Atocha train station and very clean, modern room. But be sure to bring ear plugs as it does get loud from the street noise. Very good bathroom, albeit very small -- just know to bring your own toiletries, including own soap. Great value for the money and would stay again.
Ideal location. Although they spoke no English (and why should they)the staff we met always managed to understand our limited Spanish and were friendly and helpful.Rooms were spotless and beds made each day we were there.
The owners are very nice The rooms are close to the big avenue so, a lot of noise
The hostel is very close to the train station and many good places to eat. It's ideal if you're carrying big packs as your luggage because it's only a five minute walk from the station. The area is safe and lively. I think the price reflects the room but it was great for a night and very clean. The staff is very kind and speak some English and helped us with everything we needed! It was a challenge to find the hostel because the sign is not very visible. I also think the name has changed a bit which was confusing. It's also pretty noisy from the window because you are in a very busy area of town.
Shower was good Pillows were fine. Bed was so soft that i ended up with back pain Room was less than 2m x about 3m Breakfast wasn't breakfast it was just a poor snack Lift was possibly slowest in the western world Sink was about 30cm diameter with nowhere to put toothpaste etc. and the mirror was behind you Inadequate place to store clothes Only the floor was available to pack/unpack a suitcase Nowhere to do any work with a computer other than on your lap And the list goes on ............