Overview

Silken Puerta America

Avenida DE America 41, Madrid, Madrid, Spain
+34 917 445 400

RM 467+

Overall guest ratings

8.4/10 Excellent
Based on 5,993 reviews

Review highlights

  • 8.6
  • 8.4
  • 7.0
  • 6.9

Good to know

  • Nice building
  • Beautiful architecture
  • Stylish hotel
  • Great view

Nearby

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    About

    Hotel Features. This modern luxury hotel is the culmination of the architectural creations of 19 different international design studios. As a result, each floor of the hotel has a unique, eclectic atmosphere showcasing a particular artistic style. The lower story of the hotel houses 2 restaurants serving contemporary Spanish fare, and a bar/lounge. The top story of the property includes the hotel fitness center, which offers expansive city views, a heated indoor swimming pool with chaise lounges, and the Skynight Bar. Amenities and services at Hotel Silken Puerta America include a a 24-hour front desk and multilingual staff. The property also has a business center and a 12 conference rooms with audiovisual equipment. High-speed premium wireless Internet access is complimentary in public areas. Additionally, there is a safe-deposit box at the front desk, a porter/bellhop, and a security guard. Secure covered parking is available for a fee.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Coffee shop
    • Free airport shuttle
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    Based on 5,993 reviews
    • 8.6 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.4 "74% thought, the hotel was modern."
      8.4 "84% enjoyed the friendly atmosphere."
      8.8 "88% thought the hotel was luxurious."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      8.8 "88% were happy with the shuttle service."
    • 8.3 "Breakfast is good."
    • 8.2 "Amenities are good."
      8.2 "82% thought the building was wonderful."
      9.5 "95% thought the architecture was beautiful."
      8.8 "88% loved the terrace."
      9.3 "93% said the facilities were very new."
      8.2 "Business facilities were excellent, according to 82%."
      7.0 "70% found the grounds to be nice."
    • 7.8 "Good bar."
      8.5 "Delicious alcoholic drinks, according to 85%."
    • 7.0 "Good cleanliness."
      6.6 "Only 66% said rooms were clean enough."
    • 6.9 "Location is acceptable."
      5.0 "Only 50% were satisfied with the proximity to sightseeing."
      6.2 "Restaurants & bars in the area were ok, according to 62%."
    • 3.8 "Pool is below average."
    • 3.4 "Wellness & sports facilities were not very nice."
      1.4 "86% didn't like the fitness area."
    • 3.2 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    Based on 4,255 reviews
    • 8.5 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.3 "73% thought, the hotel was modern."
      9.0 "90% thought the hotel was luxurious."
      8.1 "81% enjoyed the friendly atmosphere."
    • 8.5 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      8.8 "88% were happy with the shuttle service."
    • 8.4 "Breakfast is good."
    • 7.9 "Good amenities."
      7.9 "79% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
      8.5 "85% loved the terrace."
      9.2 "92% said the facilities were very new."
    • 6.9 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 6.8 "Location is acceptable."
      5.8 "Restaurants & bars in the area were ok, according to 58%."
      5.0 "Only 50% were satisfied with the proximity to sightseeing."
    • 6.2 "Rooms are ok."
      5.0 "For only 50%, the bathroom was ok."
      6.4 "Beds were acceptable for 64%."
      5.9 "Only 59% said rooms were big enough."
      6.7 "Only 67% said rooms were clean enough."
      5.7 "57% thought the bathroom was big enough."
    • 5.3 "Average comfort."
      6.4 "Beds were acceptable for 64%."
      5.9 "Only 59% said rooms were big enough."
      5.7 "57% thought the bathroom was big enough."
    • 3.9 "Pool is below average."
    • 3.3 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 659 reviews
    • 8.6 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.1 "71% thought, the hotel was modern."
      8.6 "86% enjoyed the friendly atmosphere."
    • 8.3 "Breakfast is good."
    • 8.3 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      9.0 "90% were happy with the shuttle service."
    • 8.2 "Amenities are good."
      8.3 "83% thought the building was wonderful."
      9.5 "95% thought the architecture was beautiful."
    • 6.9 "Location is acceptable."
    • 6.8 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 5.8 "Average value."
    • 5.6 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
      6.4 "Only 64% said rooms were big enough."
      6.5 "Only 65% said rooms were clean enough."
      5.1 "Only 51% said the rooms were modern."
    • 3.9 "Pool is below average."
    • 3.3 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    Based on 119 reviews
    • 8.7 "Vibe was good."
      9.4 "94% said it was a stylish hotel."
    • 8.2 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 8.0 "Amenities are good."
      8.2 "82% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
    • 7.8 "Good breakfast."
    • 6.9 "Location is acceptable."
    • 6.0 "Rooms are ok."
    • 5.5 "Average value."
    • 4.8 "Not very comfortable."
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    Overall rating

    8.2 Excellent
    Based on 958 reviews
    • 8.1 "Vibe was good."
      9.4 "94% said it was a stylish hotel."
      7.0 "70% thought, the hotel was modern."
      8.2 "82% thought the hotel was luxurious."
      8.6 "86% enjoyed the friendly atmosphere."
    • 8.0 "Breakfast is good."
    • 7.9 "Good amenities."
      8.1 "81% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
      9.1 "91% said the facilities were very new."
    • 7.7 "Good service."
      9.4 "94% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      9.0 "90% were happy with the shuttle service."
    • 7.1 "Good cleanliness."
      7.9 "79% thought it was clean."
    • 6.7 "Location is acceptable."
    • 5.8 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
      6.2 "Only 62% said rooms were big enough."
      6.8 "Only 68% said rooms were clean enough."
      5.3 "Only 53% said the rooms were modern."
      6.4 "64% thought the bathroom was big enough."
    • 3.8 "Pool is below average."
    • 3.2 "Disappointing wellness & sports facilities."
      1.6 "84% didn't like the fitness area."
    • 3.1 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Nice building"
    "Beautiful architecture"
    "Stylish hotel"
    "Great view"
    data provided by TrustYou

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