Overview

Hotel Ritz
Best Terrace

Plaza de la Lealtad 5, 28014 Madrid, Madrid, Spain
+34 917 016 767

RM 1,333+

Overall guest ratings

8.9/10 Excellent
Based on 1,404 reviews

Review highlights

  • 9.5
  • 9.1
  • 6.6
  • 4.9

Good to know

  • Friendly atmosphere
  • Friendly service
  • Wonderful sightseeing

Nearby

    show all

    About

    Built by King Alfonso XIII in 1910, this grandiose Madrid hotel is located opposite the Prado Museum and steps from the Thyssen-Bornemisza Museum, the Bourse stock exchange, and Retiro Park.

    Less show all
    Expedia

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Business centre
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Wedding services
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.9 Excellent
    Based on 1,404 reviews
    • 9.5 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      8.0 "80% liked the proximity to shopping."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.4 "84% said the reception staff was great."
      9.6 "96% said the concierge service was amazing."
      10.0 "100% were happy with the room service."
      7.0 "70% found the restaurant service to be one of the best."
    • 7.9 "Good bar."
      8.9 "Delicious alcoholic drinks, according to 89%."
    • 7.0 "Good amenities."
      9.1 "91% enjoyed the lobby entrance."
      7.6 "76% found the grounds to be nice."
      8.5 "85% thought the architecture was beautiful."
      10.0 "100% loved the terrace."
    • 6.8 "Food is average."
      5.7 "Desserts were ok, said 57%."
    • 6.6 "Breakfast is mediocre."
    • 4.9 "Value below average."
      1.7 "83% said the breakfast was too expensive."
    • 4.9 "Rooms are not good."
      2.7 "73% said rooms were small."
      3.4 "66% complained about the bathroom."
      1.0 "For 90%, the rooms looked old."
      3.7 "63% found problems with the furniture."
      1.0 "90% criticized the small bathroom."
      2.5 "75% thought they were poorly maintained."
      4.1 "59% had problems with the shower."
    • 4.4 "Not very comfortable."
      2.7 "73% said rooms were small."
      1.0 "90% criticized the small bathroom."
      3.3 "67% thought it was too noisy."
    • 1.7 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
    View all review categories

    Overall rating

    9.1 Excellent
    Based on 912 reviews
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      9.7 "97% said the concierge service was amazing."
      8.6 "86% said the reception staff was great."
    • 7.1 "Tasty food."
    • 6.6 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 6.5 "Breakfast is mediocre."
    • 6.4 "Vibe was decent."
    • 5.0 "Average value."
    • 4.7 "Rooms are not good."
      3.1 "69% complained about the bathroom."
      3.2 "68% said rooms were small."
      1.4 "For 86%, the rooms looked old."
      2.3 "77% thought they were poorly maintained."
      1.3 "87% criticized the small bathroom."
      3.4 "66% had problems with the shower."
    • 4.5 "Not very comfortable."
      3.2 "68% said rooms were small."
      3.7 "63% thought it was too noisy."
      1.3 "87% criticized the small bathroom."
    View all review categories

    Overall rating

    9.1 Excellent
    Based on 351 reviews
    • 9.6 "Terrific location."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      9.7 "97% said the concierge service was amazing."
      8.3 "83% said the reception staff was great."
    • 6.8 "Food is average."
    • 6.7 "Vibe was decent."
    • 6.4 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      3.3 "67% complained about the bathroom."
      2.4 "76% said rooms were small."
      1.1 "For 89%, the rooms looked old."
      0.9 "91% criticized the small bathroom."
    • 4.1 "Not very comfortable."
      2.4 "76% said rooms were small."
      0.9 "91% criticized the small bathroom."
    View all review categories

    Overall rating

    9.1 Excellent
    Based on 28 reviews
    • 9.1 "World class service."

    Overall rating

    8.8 Excellent
    Based on 112 reviews
    • 9.5 "Terrific location."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
    • 6.7 "Vibe was decent."
    • 6.6 "Average amenities."
      6.4 "64% thought the building was acceptable."
    • 4.8 "Rooms are not good."
    • 4.2 "Not very comfortable."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Friendly atmosphere"
    "Friendly service"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    More
    Photos
    Map

    Map