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All the staff were so obliging and helpful - the facilities were excellent and the food was great. The bed was very hard and I found it difficult to sleep on it. By the time the week was over my neck and back were very sore.
Excellent service, quiet, comfortable and well located.The Feista held on Thursdays was entertaining. The public areas are overstyled!
The staff were exceptional in all areas and recognising my wife's birthday and arranging a breakfast surprise just made it. The breakfast was excellent every day and made the overall value superb. We only ate in the Feng Shui Asian restaurant but it was by far the best value meal of our 5 night stay and of outstanding quality. Nothing about the hotel but watch for the prices outside! Cocktails were 6 euros in the hotel and 8 euros outside!
Location close to the beach, restaurants and shops. Room little bit old fashioned, long way from reception.
Good location beside the beach. Nice breakfast. Having to pay for gym and room safe
Located as close as possible to the excellent beach. I am happy I took a room with a sea view. Free parking was also handy for me.
liked the location bedrooms need to be upgraded and suites are small
everthing was perfect
lovely room with jaccuzzi on the deck, close to the beach sterile anonumous athmosphere
As a solo traveler, the comfort, the location, the security and english channels on the tv were important. I enjoyed my stay and would go back. This hotel is part of The Nostrum Resort so Sir Anthony and Medditerian Palace are all in same complex. Glad i choose The Cleopatra, very nice hotel.
Hotel was convenient for all the shops and facilities of the resort. The staff were very helpful. Good entertainment at night. Very clean hotel and the rooms and public areas were kept immaculate. Food quantity and variety was very good, however, some of the quality was not up to standard. Also the food from the hot buffet was not as hot as we would have liked. Often by the time I got the food back to the table it was onlt luje warm. Meat tended to be tough, especially the steaks and the lamb chops. Mine was raw in the middle on occasion.
The location was great. The hotel was clean with good facilities. The food was average and the rooms are ready for decoration.
location everything else- not friendly staff, not comfortable beds, noisy disco in hotels yard. No minibar or even refregirator, you have even pay for the safebox. For me the most terrible hotel in spain/
Nothing. The food was absolutly horribly bad.
very nice pool good choice of food staff very helpful corridors need new carpets and some floor tile work in need of repair around pool
The hotel is at the center of the tourist area and at the same time by the beach front. The hotel is clean with good facilities. The swimming pool area is very well organised with four different sections of the swimming pools. The entertainment team is excellent and they always have something going especially for the kids. The food is excellent and of a very good quality. The staff is helpfull and friendly. Good value for money. Having to wake up early in the morning and place your towels in sunbeds around the pool area to reserve a place for the rest of the day.
The Conquistador is an ideal situation and people return to this hotel year after year!
The location was excellent and the food was even better. I thought the island in the middle of the pool reserved for privileged guests as offensive and very discriminative. If the H10 wants those type of people they should make it a 5 star and not a hotel for hard working less better off guests. Reminded me of a monkey island in a zoo.
The staff were very friendly, the hotel was central to everywhere. The pools were nice and clean. We went half board and the food was lovely, plenty of choice of meals to suit everyone. I got fish one night and it was cooked fresh infront of me, really nice. The cleaners were very friendly and did a brilliant job. Only bad point, when checking in had to wait nearly an hour, staff on desk were very slow and I noticed same problem with others but after We got checked in had a pleasant stay, from bar staff to cleaners was made to feel very welcome. I would definately return to this hotel.
location and views bathrooms very old fittings
I liked the admophair the staff the breakfeast and the other meals
Good location, very friendly staff, good cuisine, very clean and comfortable.
i asked to join the expo club as this was our 4th trip to your hotel. can you please send me the necessary forms to join. i was happy enough except that we didnt get to the pool and chill out area on 6th floor.
Room smaller than expected
Relaxing and friendly No
We didn't like the room and we moved to the cleopatra hotel in the same resort wich was much cleaner and the view was awsome-to the ocean. The pool was cleaner. The furniture was old, the sheets were not as clean as for a five star hotel. The hotel was almost three stars.
best location in tenerife bathrooms need refurbishing
Excellent location, good value for money. Food was boring, service was a bit poor. Rooms needs renovation.
Good food, locality and facilities. Yes. At the poolside young adults were allowed to play music without personal headsets therefore annoying guests.
excellent location and pool and breakfast choice The hotel reception was the worst I have experienced . 45 mins to check in. Clueless and could not care attitude. Needs major surgery
Location Unhelpful and unfriendly staff, the length of time at check-in, poor choice in the buffet, overcrowded restaurant, lack of pool side service,
Excellent facilities and value for money.
Great central location. Decent selection of food. Nice pool and plenty of sunbeds. Very uncomfortable beds! Noise from surrounding bars at night
Staff were friendly and tried to help.Public areas of the hotel were comfortable . The beds were uncomfortable , the room wasn't clean , there were no tea/coffee making facilities , no drinking water , and very poor sound insulation - we could hear clearly normal-volume conversations in neighbouring rooms .
the location was perfect for us the rooms both refurbished and not were small and nasty the catering was horrid and there were too many people for the facilities not enough sun chairs and we were asked to pay for pool facilities i,e, towel and cushion we were under the impression this was a luxury hotel it ruined our 30th wedding anniverary break
the food was very nice with alot of selection and the rooms were nice it was all very good but we were among the very few young couples
the friendlieness of the cleaning staff and house keeping staff. also that it was comfortable for older people. The pool area was also very pleasant. We arrived and our hotel room at 5pm and it was not ready. I specified that I wanted a hotel room on the 3rd floor or upwards. They said at reception that this was not possible. So they put us in a room on the ground floor for 1 night. It was uncomfortable and loud. We did not get much sleep after our long journey from Germany. The next day they said they would change our room, but only to a room on the 1st floor which was not what we asked for, but it was better than the room on the ground floor. This room was also wrong. We booked a twin room and this room was a double room. So they had to put in an extra bed. This took about 3 hours to organise. We were in Tenerife 2 days, and were still not happy with our room. It was a nightmare to organise. The staff at reception were not very helpful and sometimes agressive and not very understanding. We had travelled so far, were so tired, and they did not make this any easier on us. We understood that the hotel was busy etc. but I booked the room in November and specified exactly what we needed, which was not alot. When we finally got the extra bed in our room, we then began to enjoy our stay. But this was after 2 days in the hotel.
We spent a fantastic time in this hotel. We"ll be back for sure. It was one of the best holidays we've had. The hotel has a very good location, nice pool, very nice staff and perfect service. Very tasty various meals. The hotel was not overcrowded, there were plenty of sunbeds. Good entertainment program during the day and in the evening. Tiny pillows. Useless ancient hair dryer. Poor noise insulation. The walls are so thin you can hear everything the people are saying or doing in the next room. The evening entertainment program started too late (22.45). Unfortunately, the beach doesn't belong to a hotel due to the Spanish legislation, that's why it's so dirty. The sand was full of cigarette butts and packs, tissues, beer caps and other litter.
this was the second time we stayed. The staff are very very helpfull. The food is excellent and the junior suites are lovely rooms. nothing negative
we liked the hotel very much because it is not to big. our favourite was the restaurant and the food in there. the food was excellent.
It was a friendly place busy but not loud.. driving it was hard to find no signs off the main road..
breakfast, cleaning, view, pool construction outside
Breakfast was fabolous
Towels changed everyday staff at reception very friendly and helpful close to everything but not in a noisy area had the best of both lives ie could have a mad night r could just relax and have peace and quiet I found Insects in my bathroom floor everyday we were on ground floor and they used to put on a water feature every morning early and woke us up each morning we were English speaking and the entertainment each night was in Spanish so very dissappointed
Very good breakfast and location
Location,have stayed before. No