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Location was excellent although the hotel is dated it was very clean. The breakfast choice and quality was also excellent. Having to pay for extras such as a key for the fridge and a daily charge for use of a towel and matress at the pool. Charges should be included in the booking costs. The service at lunch time by the pool bar was very very slow.
I had a very comfortable stay at this hotel.
Location of the hotel. Nothing
The position of the hotel and helpful staff. I thought after 9 nights the food was a lacking a little in variety
meals, location evening entertainment would be improved if early disco/fun session for children
The food in the restaurant was quite above average quality. The night entertainments was nice.
If you are an aged couple (person, group, ...) and you need a very calm hotel with classic services and special common games for your age, I recommend you this hotel. (I insist if you are a young person, forget this hotel) If you are a young person(couple,...) and you need live atmosphere with good access to sea and good pool and room, I don't recommend this hotel to you. (I insist if you are a young person, forget this hotel)
not enough english tv channels.
Stay at the Hotel was OK. Food excellent. Staff was very kind and helpful. I would like to get free internet, possibility of WiFi. There was to noisy on the hotel yard in the mornings (Maybe dustcart)
The location was great.The food was lovely.The room was very clean and comfortable. Two members of the restaurant staff treated us poorly. One girl was very aggressive to us and made it very uncomfortable for us. We didn't eat in the restaurant everyday because of this.
Lovely old style Spanish hotel with a modern twist. The staff were very nice and friendly, the pool area was quiet and relaxing and the room was ceaned each day. There was a great selection for breakfast each morning including yogurts, cereas, fruit, breads and a good selection of cooked foods.
Superb location, close to shops and many good restaurants. Friendly helpful staff and a superb peaceful relaxing experience. Lovely rooftop swimmig pool ! Air conditioning didn't work too well ...
friendly small hotel, no sure if they cleaned the floors in the room, breckfast could be better
Best option for an one night stop-over should you need to catch an early boat liner to other islands. Elegant old-style downtown hotel. Day and night compared to huge beach-like resorts nearby. Lovely pool in the roof floor to relax with nice views over Los Cristianos. Very good service. Particularly desk manager, Andres very polite and helpful. Showers need urgent renovation. That could be quite uncomfortable for a longer stay.
We had a fantastic holiday, the staff couldn't do enough for us.We especially enjoyed the pool area, it was so relaxing and quiet - an added bonus was the daily treat of fresh fruit!
the bed was very good and it was not expensive
Excellent heated pool on roof. The room 401 has wall with restaurant kitchen so expect some noise in mornings. There was just two tv stations available
Great little family run hotel ,superb value and friendly staff. Will always return here No tea and coffee facilities in room
Good location, nice pool on roof. Pleasant hotel staff. Found cockroach in the room
pool on roof superb
atmosphere kind staff vwry clean good food entertainment was very good thank you no complaints
It's a nice big resort, well maintained, with a lot of activities for different age groups. It will be great if you could extend hotel's shuttle bus services till late evening.
Nothing. This hotel is looks like a 1 or 2 star hotel. The normal rooms are very small, dirty, noisy and dark. In the first day we asked for a new room. They give a bigger 'apartment' room, but that was horrible and dirty. The windows and the toilette was broken. All of the pools are very cold. There was 2 jacuzzi in the top floor - without water. Both of them was closed. We tried to eat lunch in the hotel but they won't let me in because of my clothes... which was totally normal. They asked me to wear a long trousers. Ridiculous hotel. Definitely not a 4-star.
hotel was nice,good location,good food and nice facilities-a few pools. that you can not take towels outside the hotel ,for example to go to the beach.
Under staffed reception area - had to queue every time you wanted something. Not enough cups and saucers at breakfast. Milk not replenished regularly.Extractor fan in bathroom did not work. Air conditioning was not switched on which meant either loud outside noise or stuffy hot room. We did ask for it to be switched on but it wasn't. No tissues or drinking water in room, which for a 4 star hotel is unusual. Although room clean on arrival, the standard was not maintained during our stay.
The efficient friendly staff, good food, fine entertainment ,the relaxation.viva joanna. Nothing, except they had no irish flag!!!!!!! I told em so.
Hotel staff are very kind food is ok.
The only 2 things we liked about the hotel was the suite and the roof terrace. The hotel in general,the area,cold water in shower.
Great public spaces, heated swimming pool and no problem getting sunbeds. The roof terrace and another area near the pool are adult only. Good entertainment. We booked a family room and expected a room per photograph on booking.com or per the hotels own website, however was given a basement studio apartment first with only 3 beds, then a duplex apartment which had drain issues! Although otherwise clean and comfortable the smell was unbearable - I didn't notice a smell in the public areas.
Overall a very good hotel. All meals good, room excellent ( suite ) and all public areas very clean. Pool tiling in need of repair, possible danger to young children. Childrens entertainment on too late.
Fantastic hotel. Food excellent, staff friendly. Rooms were modern and great view from our room of the main street and also the volcanic mountains. We will be returning to this hotel in the near future.
The location was the best aspect of the hotel. It was easily within walking distance of the beach, restaurants and bars. Didn't feel it was really a 4 star hotel due to the requirement of some upgrading required particularly in the corridors leading to rooms.
Street of the hotel is dirty and dark at night. Safety is a main concern and in the resort itself. I have in the past been mugged and I have heard of this happening to other tourists in the resort. I and they didnt report it because of the bad attitude of local police
The location was good and it was bright and clean. Most of the staff were very professional. Found one of the breakfast chefs offensive which was upsetting. Restaurant staff were under pressure and often not very polite. I had booked a room with two beds and had to remind reception of this on registration as they had booked me a double room. No
The Hotel facilities were excellent, the service in all areas was superb, room comforatable and clean, pool, bar and food excellent Yes , I found two areas in which I feel the standard of this lovely hotel could be improved,. No 1. I think that people who smoke, should be segragated from non smokers,ie, smokers on one side, non smokers opposite, it was rather disturbing to have to inhale the smoke eminating from either side of our balcony. Room 408.No 2. Excessive noise level from pool area at night
lovely room with jaccuzzi on the deck, close to the beach sterile anonumous athmosphere
The staff were exceptional in all areas and recognising my wife's birthday and arranging a breakfast surprise just made it. The breakfast was excellent every day and made the overall value superb. We only ate in the Feng Shui Asian restaurant but it was by far the best value meal of our 5 night stay and of outstanding quality. Nothing about the hotel but watch for the prices outside! Cocktails were 6 euros in the hotel and 8 euros outside!
liked the location bedrooms need to be upgraded and suites are small
All the staff were so obliging and helpful - the facilities were excellent and the food was great. The bed was very hard and I found it difficult to sleep on it. By the time the week was over my neck and back were very sore.
everthing was perfect
As a solo traveler, the comfort, the location, the security and english channels on the tv were important. I enjoyed my stay and would go back. This hotel is part of The Nostrum Resort so Sir Anthony and Medditerian Palace are all in same complex. Glad i choose The Cleopatra, very nice hotel.
Good location beside the beach. Nice breakfast. Having to pay for gym and room safe
Location close to the beach, restaurants and shops. Room little bit old fashioned, long way from reception.
Located as close as possible to the excellent beach. I am happy I took a room with a sea view. Free parking was also handy for me.
Excellent service, quiet, comfortable and well located.The Feista held on Thursdays was entertaining. The public areas are overstyled!
The staff were very friendly, the hotel was central to everywhere. The pools were nice and clean. We went half board and the food was lovely, plenty of choice of meals to suit everyone. I got fish one night and it was cooked fresh infront of me, really nice. The cleaners were very friendly and did a brilliant job. Only bad point, when checking in had to wait nearly an hour, staff on desk were very slow and I noticed same problem with others but after We got checked in had a pleasant stay, from bar staff to cleaners was made to feel very welcome. I would definately return to this hotel.
Hotel was convenient for all the shops and facilities of the resort. The staff were very helpful. Good entertainment at night. Very clean hotel and the rooms and public areas were kept immaculate. Food quantity and variety was very good, however, some of the quality was not up to standard. Also the food from the hot buffet was not as hot as we would have liked. Often by the time I got the food back to the table it was onlt luje warm. Meat tended to be tough, especially the steaks and the lamb chops. Mine was raw in the middle on occasion.
The Conquistador is an ideal situation and people return to this hotel year after year!
The location was great. The hotel was clean with good facilities. The food was average and the rooms are ready for decoration.
The hotel is at the center of the tourist area and at the same time by the beach front. The hotel is clean with good facilities. The swimming pool area is very well organised with four different sections of the swimming pools. The entertainment team is excellent and they always have something going especially for the kids. The food is excellent and of a very good quality. The staff is helpfull and friendly. Good value for money. Having to wake up early in the morning and place your towels in sunbeds around the pool area to reserve a place for the rest of the day.
The location was excellent and the food was even better. I thought the island in the middle of the pool reserved for privileged guests as offensive and very discriminative. If the H10 wants those type of people they should make it a 5 star and not a hotel for hard working less better off guests. Reminded me of a monkey island in a zoo.
Nothing. The food was absolutly horribly bad.
very nice pool good choice of food staff very helpful corridors need new carpets and some floor tile work in need of repair around pool
location everything else- not friendly staff, not comfortable beds, noisy disco in hotels yard. No minibar or even refregirator, you have even pay for the safebox. For me the most terrible hotel in spain/
location and views bathrooms very old fittings
We didn't like the room and we moved to the cleopatra hotel in the same resort wich was much cleaner and the view was awsome-to the ocean. The pool was cleaner. The furniture was old, the sheets were not as clean as for a five star hotel. The hotel was almost three stars.
Room smaller than expected
I liked the admophair the staff the breakfeast and the other meals
Relaxing and friendly No
i asked to join the expo club as this was our 4th trip to your hotel. can you please send me the necessary forms to join. i was happy enough except that we didnt get to the pool and chill out area on 6th floor.
Good location, very friendly staff, good cuisine, very clean and comfortable.
best location in tenerife bathrooms need refurbishing
|Good position on beach - easy public parking Very good and substantial inclusive breakfast Near local bars so quite noisy until quite late. Air conditioner not effective and did not want to open windows - other guests said the same.
it was near to the beach, and the weather. the lifts not working, and the noise.
Nice room with with kitchen and refrigerator, good food. To much noise at night, they block door 1/2 hour before you exit of noon, you have to talk to them to activate again the card.
location was great, beach was beside hotel. entertainment was provided every night. airconditioning was provided without any extra cost, buffet breakfast and dinner was good too. you can hear everything from the room next to you, bad sound proofing, eventhough, you could not hear music from outside too easily.
The hotel location was very good. Close to beach, resturants and bars. . Too close to Veronica Strip. The noies went on till six am then the cleaning staff started up at eight am. Not much sleep was had.
Nothig much Many things:1. Its a very noisy hotel situated in the heart of the pubs zone, which means extermly loud noise all night. 2. We got a room with a door connecting to a second room, the people from the other room were able to open the door and enter our room,they did it one time when we were out, and one more time when we were inside, and saw them. The hotel management did nothing about it !!!
I liked the warm welcome from staff and that they were helpful when I asked questions and needed extra pillows and towels. I also like the pool and the ability to go on to the beach front from the hotel. I did not like the dining arrangements as it was not always easy to find a seat and to access the food counters. I found the food very bland and diffident (and sometimes unrecognisable) I think for the same budget the chef could be more adventurous and could make the meals more appetising and appealing to more people.
The location is excellent 2 min walking to the beach, and the rooms are cleaned and towels changed everyday . also you're next to almost everything from supermarket (Spar express 5 min) to the beach front walking venue.Cleaning Staff is very polite and make you comfortable When I came to check in the welcome was really cold (the worst I ever seen in any of Tenerife's hotels) I was told that room was not ready yet even though I came at 1:30 pm. also at night the noise is unbearable the hotel is located next to CC veronicas a life night venue where the music is played till 6: 00 am everyday (if you want to stay in the hotel you have to buy some earplugs it'll do the job).
Very good location, low rate, exellent evening show, various dishes for dinner/ The breakfast wasn't so good as the dinner, also there was very, very noisy
Cleanliness of rooms,choice in dining room,helpful and courteous staff One lift out of order,showerhead loose in socket resulting in splashing out of bath area
Good food, locality and facilities. Yes. At the poolside young adults were allowed to play music without personal headsets therefore annoying guests.
the location was perfect for us the rooms both refurbished and not were small and nasty the catering was horrid and there were too many people for the facilities not enough sun chairs and we were asked to pay for pool facilities i,e, towel and cushion we were under the impression this was a luxury hotel it ruined our 30th wedding anniverary break
Staff were friendly and tried to help.Public areas of the hotel were comfortable . The beds were uncomfortable , the room wasn't clean , there were no tea/coffee making facilities , no drinking water , and very poor sound insulation - we could hear clearly normal-volume conversations in neighbouring rooms .
Excellent location, good value for money. Food was boring, service was a bit poor. Rooms needs renovation.
Great central location. Decent selection of food. Nice pool and plenty of sunbeds. Very uncomfortable beds! Noise from surrounding bars at night
the food was very nice with alot of selection and the rooms were nice it was all very good but we were among the very few young couples
the friendlieness of the cleaning staff and house keeping staff. also that it was comfortable for older people. The pool area was also very pleasant. We arrived and our hotel room at 5pm and it was not ready. I specified that I wanted a hotel room on the 3rd floor or upwards. They said at reception that this was not possible. So they put us in a room on the ground floor for 1 night. It was uncomfortable and loud. We did not get much sleep after our long journey from Germany. The next day they said they would change our room, but only to a room on the 1st floor which was not what we asked for, but it was better than the room on the ground floor. This room was also wrong. We booked a twin room and this room was a double room. So they had to put in an extra bed. This took about 3 hours to organise. We were in Tenerife 2 days, and were still not happy with our room. It was a nightmare to organise. The staff at reception were not very helpful and sometimes agressive and not very understanding. We had travelled so far, were so tired, and they did not make this any easier on us. We understood that the hotel was busy etc. but I booked the room in November and specified exactly what we needed, which was not alot. When we finally got the extra bed in our room, we then began to enjoy our stay. But this was after 2 days in the hotel.
excellent location and pool and breakfast choice The hotel reception was the worst I have experienced . 45 mins to check in. Clueless and could not care attitude. Needs major surgery
Location Unhelpful and unfriendly staff, the length of time at check-in, poor choice in the buffet, overcrowded restaurant, lack of pool side service,
Excellent facilities and value for money.
Excellent service - seaview - and the fact that the hotel is a reasonable size compared with other hotels in the nabourhood. no....
the staff were professinal and kind.the golf club noted it was my wifes birthday and organised a bottle of champagne for our room.It was such a nice gesture,,thankyou once again. we own an appartment in playas de las americas but will always spend a few nights at the villa cortes on our visits from now on.we are thinking of our daughters wedding reception to be held at villa cortes next year.
Everything, it's so unique, nothing like the numerous old fashioned 'block' hotels in the region. It's very colourful and imaginative, there's so much attention to detail. It's a proper 5 star. The staff are really friendly too and always have time for you. There were lots of rich looking people strutting about the place which is not something we're used to but it was fun staying there. You would have to be very spoilt to pick any faults
We liked the welcome. Beautiful facilities and a very attractive property right next to the ocean. It was great to rest by day and night to the roar of the ocean waves. It was unfortunate that on Feb. 22 the spa, steam room and sauna were not functioning at 100%. The pools were cold and although the staff turned on the sauna and steam room, it appears that the steam room valve was not working well. This was a let down because it was our last full day at the hotel. We had several great meals at the restaurant but on the last night (Feb.
Hotel itself was excellent, brilliant location, room clean, overall very good hotel, let down by very minor things not normally associated with 5 star hotels. Minor things such as maids entering rooms even though do not disturb sign on, whhen arranging transfer to airport being told when it was best time to have car as opposed to the time we actualy we wanted
The hotel is very nice service is very good I styed i4 nights in 3 rooms reasons first room smelled very bad when complained they wrier very good and moved me to a suit which the air-condition was not working when complained first night they fixed only the one in the living room and not the one in the bed room, we came late that night and had to sleep in the living room as bed room was hot as he'll next day early we went diving and when back complained again about the air-condition the reception said it's Sunday why you did not tell us early as I we don't have now one to fix it, that is when I got real mad and told him this is 5 stars hotel not 2 any how they send a tecnition and he said yes it's not working and I can't fixed it then they moved us to another suit.
The location close to the beach The hotel claimed to be fully booked, but there was only one or two couple at the swimming pools. Where were all the people ?
Very pretty place, very clean, great location.
The room was always clean and the staff were so helpful.
Very nice hotel with an interesing architecture. Nice staff and good facilities. Located in a quiet location. Close to the airport wich can disturbe, our kids loved to see the planes comming in. The beach is a bit to rough.
Big rooms, nice pools, excellent food, good for children, friendly staff, nice hotel design Heated pools still cold so less suitable for little children, south of tenerife is warmer but less beautifull than north, wifi free of charge but most of the time not working,
Ecological sensibility, calm atmosphere, friendly and capable staff.
Very nice hotel, luxurious, comfortable, nice view, breakfast and ecxellent decoration The only negative point is the airplanes passing above, because it is very close to the airport
There are so many things I could compliment, but the one that stands out most in my mind was how welcome they made my family feel. I have two young children, and we were all made to feel at home as soon as we arrived at the resort. This is uncommon for our European holiday experiences so far but very reassuring for our future holiday plans. The greatest compliment is to say that we'll be back soon!!
Rooms were great.all iclusive was good value didn,t like the tinned fruit in am.lack of some music at night disco place nearby that blared out music sorry noise on friday night
The Hotel was exceptional and the rooms were clean, luxurious and new. The all inclusive food and drink was excellent . The pool areas are stunning and have different areas for familys and couples. Staff always helpfull and friendly. Best Hotel we have stayed in for a long time. Noise of planes but quality of hotel outweighs this. Paid extra for sea view but it was sea glimpse and not worth the extra money.
the best thing in the hotel is eight swimming pools! room could be cleaner
Perfectly located: out from crowded Los Cristianos and Playa las Americas, but only a 10 min drive away (for shopaholics). Very convenient for Tenerife South airport. Classy and well decorated. Perfect outside heated swimming pool. Nice ocean views from rooms. Delicious and varied lunch and dinner buffet, with world cuisines changing every day, also offers a à-la-carte restaurant. Perfect balance of national and international guests. Could do without the swimming pool animation team activities.
grounds well maintained, pool watwr good quality, convenient with stores, bars, taxis car hire. friendly staff. excellent shower and change facilities after check out. over inflated prices at shops, TV and fan were extra cost. Microwave as promised was not in apartment. Washing machines very expensive. Apartment badly in need of refurbishment.
Apartments and swimming pool area very clean.
nice setting and great value for money no
nice relaxed atmosphere Nope
The apartment (1 bedroom) is spacious and clean. The complex is well run and there are plenty of choices for supermarkets, shops and bar/restaurants nearby. It's a plus to have sky sports on the TV. You have to pay 2.2€/day for the safe.
Initially very poor standard,dirty,rusty bath,,damaged kitchen worktop....but things changed for the better,our apartment was changed after 2 days and it was very nice See previous answer
Jose, manager, is an excellent touchstone to ensure your stay fits your requirements.I have complete confidence in his intellegene and competence. I have complete confidence the staff, at his direction, will assist me, therefore I felt confident to travel aone about 6 times this year. Vincent and Esther particulary stand out as capable staff memebers on reception. NIL complaint.
nice pools everybody smoking everywhere around the pool
The safe complex enviroment for the Children to roam free and the staff willingness to help and advise. Both pools were also lovely. Food was value for money in both cafe and restaurant. One key per apt. Pay for safe in Apt. Pay for remote control. Also grounds staff should be informed that they are working in a holiday place and that disputes should be taken elsewhere. Particularly if fighting breaks out! I did not enjoy my self or my children to witness violence.
Well located to reach different places in walkingdistance In comparison its not worth 4 stars.no balcony ...
The blackout blinds were terrific.Even if wanted to have a siesta the room was pitch black,and with no children about it was nice and quite. Nobody uses the bar therefore it was hard to find a bar person.
cleanliness of rooms and location no balcony to sit out on just a door that opens with a railing around it
very good location ,near all the shopping center and beach ass well about 5 min walk small swimmingpool and not working jacuzzi but i didin't use them
The reception staff were so friendly and helpful. The air conditioning was not great for the heat in August.
The homemade barbecue ahahahah - the room is perfect if u want cook yourself :-) not easy to find especially when one of the staff of the hotel cant speak english - the tv prize is so expencive 1 euro for 1 hour 8-[
The staff were very pleasant and helpful lack of facilities
apartments were nice inside though area not much nearby not much going on nearby, the apartments were spread over a sprawling area and it took ffive min to walk to our apt. on our balcony all we had to look at was a wall. no entertainment and halp the bungalows empty at height of season.
The children playground is excellent although was closed too earley,swimmingpools was fairly clean.
quietness, facilities beds not comfortable
Most of the things. We asked for a pool view and got stuck some where else.....
There was quite alot of trees and shrubs throughout the resort hence it wasn't a typical concrete jungle. Also there was a washing machine in the apartment, which was quite handy. The apartment was full of cobwebs and dust. There were even cobwebs hanging above our heads in the bedroom. The bathroom was NOT particulary clean either.
Spacious apartments. Washing Machine Unfortunately we were burgled while in our apartment.Our kids were sleeping and our door was open as there is no Air Con. I was in the bathroom and heard some noise but the thiefs were gone with my bag, camera and 2 phones. No security no cameras not a safe complex.
no air conditioning made this unpleasant
Freedom to do as you please.The staff were helpful. The accomedation was in a poor state ,handles off doors,shutters scrapping the floor when opening and shutting, in need of renovation..
The attentive staff,the ability to use the pools etc in the other hotels in Mare Nostrum, the proximity to the beach and many luxury shops On first arrival it is not easy to find the main entrance.
Cozzy intimate atmosphere, perfect for honey moon as well for romance and holliday for two. Well placed near the beach yet discreet, hidden from walkers view. Original ideea to have your own room pool. Breackfast divers and gourmet. Compliments for the chefs. External window fasade should be cleaned of dust.
hotel very stylish and relaxing, staff extremely friendly and hotel in a great location.
Good location (at the beach) and the service is very good.
russian-speaking guest assistance service
It was quiet ,relaxing and elegant.The room was large and the terrace wonderful.Will stay there again
Location was perfect staff excelent None
There was excellent apartments and exterior of the hotel. Pretty good service. Very quit and luxe hotel Waiters demonstrate that they are waiting for tips, slow service in restaurant.