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Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
your "english"staff and all the architecture
Nothing beside the breakfast
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
The spa is very good and the heated pool. The brunch was also good.
Very nice room. Great facilities. Terribly overpriced. Nothing is included in the base price. The fact that the room was well over $400 a night one would imagine that the wifi and breakfast ought to be included. The bar and restaurant are also too expensive for what they offer in terms of quality and choice.
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Everthing Lack of power outlets near bed. But had a wonderful time
great room with great view facing the hills on 9th floor i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed
Beautiful room, helpful staff, comfortable bed. Needed to wear ear plugs as the road noise is quite loud.
Very nice and clean. Great value and great location. Lower floors can be loud at night if there is an event in the restaurant.
Great staff and great hotel, a little pricey for the size of the room but overall great stay Wifi was down with no notice, was on the phone with IT for over an hour
Location, location, location Small room, expencive parking.
Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.
Great location, cool hip vibe Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.
Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues. No comment
It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.
the comfort of the bed We got an upgrade but the room was tiny.
Excellent service and great suite W views. Signage for gym directions needs to improve.
Not a real Four Seasons and drab in many areas. Worn furniture
The staff was extremely professional, courteous and helpful. One of the best experiences I have had traveling with a toddler.
Everyone was very accommodating. Every staff member was friendly and helpful! We received directions from concierge staff as well as valet help! Room service saved us many times! The pool was perfect - the drink and meal service fabulous! The gym and spa were hidden gems! Don't miss the spa! Fighting the closet door, bathroom door and main door! Bathroom was very nice , but the shower water continually leaked to the floor because if the glass door design. Housekeeping got their daily service completed only one day. I started calling to tell them to service the room. One night they tried to service the room at 10 pm and continually knocked at 8 to do the same
The room was clean, comfortable and modern, with spacious accommodations. The rooftop was the highlight; it's small, but a nice setup, quiet, and a convenient meeting space. The pool closed at 6pm, which was deemed to be too early by everyone enjoying the sun. That also meant, unless you were going to eat at a table, you couldn't even sit around the pool. I also was not a fan of having to pay for the WiFi given the nightly rate.
The room was nice. The location of the hotel. The staff at the rooftop pool/restaurant. Room viewa
Right price; clean, convenient ; Staff excellent. Neighborhood sketchy
Great for business/leisure mix with excellent location and wonderful roof pool and restaurant. Roof has a relaxed yet vibrant atmosphere and great views of the Hollywood hills. Early breakfast on the roof a great way to start the day and ending it there with a glass of wine makes for a great stay. Missed not having a gym onsite.
really nice, boutiquey kinda pricy
Really comfortable bed, divine burger (room service), just perfect for one night of comfort before getting back on the road. The fan in the bathroom is synced to the light so it's always on if the lights are on.
Beverly Laurel is my go to place whenever I'm in LA. The rooms are clean and spacious. The customer service is exceptional, and the staff is more than accomodating! There's a restaurant named Singers 5 feet from the hotel. The food is delish, and I've spotted a celebrity or two whIle eating there. Definitely the hotel to book if you're looking for style and great location.
Really liked the idea of the hotel, but really under construction. The room was clean, but very minimalist. Staff were helpful. The location was great, though. Very noisy. Construction workers moving around right outside our door. And temporary access entrance door was open all the time, so it felt a little unsafe.
Enjoyed my stay in a well designed and highly stylized room. It was comfortable and had every amenity I needed.
The rooms had potential They are doing full on construction & demo while still renting rooms. Loud demo started at 7am & continued throughout the day. All day! Super noisey I'm surprised they are allowed to book rooms! Awful the manager gave us a discount
Hotel staff are great people. The Swingers Cleanliness of bathroom could be improved.
Walking distance to 3rd St with a lot of restaurants and shops. Also a 10 min walk to the Grove. It can get very noisy, particularly on weekends when partiers are arriving at 3am and are loud and obnoxious. The management doesn't seem to do anything about the noise.
The only thing I liked was the location. It is near everything. The room was really dirty and with no manteinance at all. We were awake by the hotel staff at 8 am to see if the could clean the room! 8 am!!! incredible. During our trip to USA we stayed in 3 hotels and this one was the most expensive, ugly and dirty.
Bathroom has no mirror; bed is dirty, I have to wear my cloth while sleeping; floor worn out,smell bad.
classic 50's/60's style noisy, hear people talking in the hallway
Location Location Location!!!! Right where you need to be! I stay here every time I'm in LA .. The room I had this time wasnt as new/renovated like the other rooms I've stayed in previously. I was a little disappointed but still enjoyed my stay non the less and will definitely return.
Very clean, quiet, and friendly staff. Love the Swingers diner attached where you can get breakfast/lunch/dinner anytime. This hotel was convenient to everything we wanted to see in Hollywood/Beverly Hills. We walked to the Star Line hop on-hop off bus tour and were able to go everywhere we wanted. I highly recommend this hotel!
This is a well-located hotel, with good value for money. Our family of four stayed in a single room which had two beds, a huge shower and was quite clean. Bathroom has a separate W/C so more than one person could be in there. TV set up offers bluetooth/VGA/HDMI connectivity, so bring a cable. There are no decent toiletries provided, just soap and a combo shampoo/conditioner. We expected this, so it was fine. Room was very bright, so had to use shades and close bathroom door. We also had foam pillows, which are a little hard.
I liked the vibe, Peets next door, nice room. I like the decor - loved the Bull Farm diorama! View out my window, but it was OK.
Cute themed hotel and the theme was carried nicely throughout. Good location, steps from the farmers market and grove shopping. The air conditioner in our room was crazy loud. It woke us up every time it turned on which seemed to be every 15 minutes, all night long.
Location Location Location. Directly across the street from The Grove and within walking distance from shopping and more food. And a short/not horrible drive from the beach, downtown, hollywood blvd, runyon and LACMA. And the staff is so freaking nice! And the Panna Cotta at Tart was delish. The excellent location makes up for the motel-ish feel. Its just dated. Motel-like feel. Just overall dated. Ive stayed here twice so its not THAT bad. The amazing staff and location make up for it all. Ill would stay again for sure.
Great location for the places I wanted to see (comedy clubs, upscale dining, great mall). Only problem is the sign for the hotel. If you are arriving after dark you will not see them. I passed it twice and ended up parking somewhere else and walking the street to find it (and every place you park in LA costs money).
I loved the ambience, tight down to the sausage and egg art on the wall in my room! The open air feel of the hotel was perfect for the sunny weather in CA. They have a nightly whiskey tasting and complimentary snacks at the front desk. There are plenty of areas to hang out outside your room and a foosball table in the courtyard. Although I didn't use the pool, I could see it from the 2nd floor deck and it was full of ducks (rubber ones, not real ones.) the location is right across from The Grove at Farmer's market so plenty of shopping and dining experiences are within walking distance. Also, the employees were very friendly and helpful. I would definitely stay here again. My bed squeaked every time I moved. It's a good thing I was so tired because I slept through most of it, but light sleepers would probably be bothered by it. The wifi is very slow. I wish there was self parking; I hate valeting my car.
location, location nothing
the location is good, near to a big department store, and there are some cafe and bus stations.
I loved that I could easily walk to Cedars hospital. The beds were the most comfortable I have slept in away from home. They were experiencing electrical problems so the toaster and waffler maker was not working.
Good location and price ver reasonable considering location.Staff very friendly Breakfast is very,very simple. Needs a lot of improvement!
Good location on Beverly Blvd, walking distance from Macy's, pharmacy and a few restaurants (although LA is not a "walking" town). Cleannes of room. Breakfast included, good variety of items. Friendly and helpful staff. Room is too small if you need space for large luggage. We had a wall as view, with shared terrace (i.e. curtains had to remain closed for privacy). Breakfast time a little crowded, no enough tables.
The staff was very helpful and friendly, the room was very clean and comfortable, parking was great, I loved pretty much everything about the Élan.
The quality of the linen was excellant. We did not want to get out of bed. So easy to sleep comfortably with. The airport taxi driver organised by the hotel was agressive and uncooperative
The room was nice, the hotel had a good staff. It`s well located, a block from a 24 hs CVS Pharmacy and from a mall with department stores, like Macys, Bloomingdales etc. The hop on hop off sightseeing bus stops one block from the hotel, as well.
Small comfortable hotel in LA and not hidden from LA. Breakfast while watching the morning commuters was actually quite interesting.
Location Hotel lobby is old and average.
Location is very good. Stuff ok. Breakfast is for free and nice. Internet for free and fast. Valet parking is 22 usd (tax included) and valet people is nice and fast.The room is clean. The room and the bathroom is small.
Staff was very helpful. Serving wine, cheese and crackers at 5pm is a special treat, breakfast was good as well. The bed was a little on the rad side.
We liked our stay in the Wilshire Crest : we arrived at around 10pm - the front desk clerk was very energetic, friendly and offered his help without becoming a burden: He stepped outside to help me park the car and made sure we're comfortable in our room. Our room was spacious, simply furnished and clean. Similarly, the bathroom was functional and very clean. Overall the hotel is comfortable and simple. It does not convey any luxury but it is pleasant to stay and definitely affordable. I'd say that in it's price range it's probably one of the best facilities you can find. I think the only downside is the street parking. You will find parking for sure - if not in the street then in the adjacent parking lot across the street. Either options is free. Not a big deal, just a minor inconvenience.
it was clean, helpful manager, breakfast.
Towels good Pillows smelled