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Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Bar was nice Room was small and underwhelming consider g how much we paid.
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
Only stayed one night to catch the train to Heathrow the next day. Great location in proximity to Kings Cross St Pancras. Trendy lobby with DJ playing on Friday night, not too loud though. Beds were great, showers were nice, all modern decor. Morning breakfast buffet in the restaurant is great. Overall it's a nice clean place to stay for a night or two. I'd be back.
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
Lo recomiendo 100%
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
Good location for transport links; friendly and helpful staff; well- equipped rooms and even standard rooms have baths and showers. The food (dinner) in the restaurant is excellent. Coffee maker far too fiddly and despite hotel now providing instructions, it still floods the wardrobe! Tv also over-complex, although good when you get to grips with it. Glass panel for shower over bath is fixed, making it impossible to reach taps etc without getting in the bath.
We had a superb meal in the restaurant. Large comfortable bedroom with rollaway bed provided.
Internet no charge, excellent staff, v. comfortable room, clean spacious bathroom & on top of all that, excellent coffee machine in room!
Best facilities in the room:1. free wifi. 2. coffee & tea maker took me a long time to find the on/off switch for the lights in the wardrobe
Loved the layout of room, cleanliness, free internet, great location, comfy queen bed and great shower Breakfast was terrible - we went down and they had run out of orange juice and cereal - not very good value for money - altho there are lots of other options around
Hotel staff very helpfull. Room clean and tidy everything in place that you require.Would use again.
The staff was very helpful: we called for directions & they got us there quickly. The room was clean, relaxing,comfortable, generous in size,and quiet despite being on a busy street. The only minus was in the food service, but they did not charge us for our meal. I also saw that they are working on the restaurant area, so I expect they will have everything back in order shortly.
Excellent location for train travel to rest of contry and the Chunnel. Directly across the street to St Pancras station. Room was very clean and very large by Eurropean standards. Friendly staff. Located on edge of a somewhat run down area, though with the International train station there, the area should continue to improve. Never felt unsafe when out in the area.
All good. Not long enough stay. The sockets tripped out they were fixed within minuets.
Helpful staff; accessible to eurostar
staff and dining were great. we stayed in an apt. that was roomy and clean.
It was close to St. Pancras International; facilities were good for a city break; comfort and cleanliness of the rooms was very good; reception staff were very polite and helpful.
Close proximity to subway and at a good price
The small kitchen area in the room was a plus factor and very useful for heating a small meal. The hotel is extremely close for Kings Cross and Eurostar. Hotel staff organised an early breakfast for me as I had an early start. Very small dining room. Settee located under the wall television so had to sit on the bed to watch the TV. There was no channel 4.
Regarding London price niveau I was surprised by the facilities and the infrastructure of the hotel
From entering we were welcomed by the gentleman behind the desk. We saw him throughout our stay and he was a perfect representative for your establishment. Our room was perfect for us, clean, well equiped, warm and welcoming. If I did have to critasize one thing it would be the dining room. It was quite cramped but really clean and well stocked.
Able to get early breakfast which was very good
Wonderful greeting upon arrival all staff were 100 per cent and very helpful everytime you went out you were wished a good day and again welcome back in the evening 1st class Nothing like I said 1st class food staff rooms
We only stayed one night but it was a very comfortable one. N/A
The room was really spacious and clean. The staff were very accommodating and kind. We had a wonderful stay.
Great location re transport, laundrette, pubs/restaurants. Pleasant, helpful staff. Quiet street.
Excellent size of room, comfort of the bed and well sound proofed.
Proximity to Kings Cross St. Pancras International Railway Station. The headboard on the bed was sticky and dirty. The bed mattress was hard and uncomfortable.
No facilities in the room even for what was supposed to be a budget hotel the open wardrobe was full with 2 coats hanging up and the safe was virtually on the floor so you had to lie on the floor to set it...and then it fell off the shelf and anyone could have picked it up and walked away with it. I understand your advertising quotes room from £29 per night and I know you expect London to be more expensive, but £250 for 2 nights was actually an insult and I would never book a Premier Inn again..Holiday Inn Express is far superior for only a small amount more!
Room a little larger than most. N/A
Quite, good location
The location was fantastic as I was arriving into and out of london via St Pancras Station The price was a bit expensive
As noted ion the responses above
the room(includng bathroom) was nice,clean and spacious versus some of the older hotels, great location, with friendly and helpful staff,a great room that was reasonably priced
its location Shower is not female friendly. Its power head is stuck high on the wall, you cant wash yourself without compromisng a style of your hair!!!
The proximity to the Eurostar train station makes it very convenient to travel to Paris disneyland especially for family with young children. The hotel staff are helpful, services and facilities are beyond my expectations, and the cleanliness and comfort makes it ideal to stay in this hotel.
value for money beds could be more comfotable
Closeness to Kings Cross underground, help yourself full English Breakfast, friendly and helpful staff. Best London budget hotel we've stayed in No, although our sash window would not stay open very wide but we proped it open with a trainer shoe until we went out so no problem.
good breakfast and warm during a cold spell in the weather breakfast times of 7-9 at the weekend
The breakfast was cold (instead of having a warm cooked breakfast). The room smelt of sick, the TV remote control was broken and the window would not stay open (i wanted some fresh air).
Excellent Locatiom - not perfect - but clean and comfortable - if you want a bigger room, lifts etc then pay 3 times the price.
The location was excellent, being so close to the underground and main line stations. The lack of toiletries, e.g soap and shower gel etc
Cosr & convenience No fitted central heating in room and none at all in bathroom.
Close to Kingscross, cosy room and polite staff No bathroom heating.
Absolutely nothing. The room was dirty, cramped. The bed was hardly a double bed and most uncomfortable Please see above. Most disappointing hotel. The hotel has met the criteria of providing shower, wash basin was in bedroom, toilet/shower room cramped. Could not fit suitcases through door! Staff apart from checkin were not very friendly. We did not bother having breakfast. Not suitable room for couple.
New bathroom was nice. I sorted the rain shower out as it was spraying everywhere, but with a quick wipe of the nozzles, perfection. Shouldn't be the guest's job though should it?! No electricity at night. Now this may have been due to a power cut, which I don't blame the hotel for, but I walked through the darkness past two people at reception who didn't even tell me - oh, by the way, the electrics are out. Would have thought it was a common courtesy. Also, the noise from upstairs was like a marching band, and could hear the talking and general noise from room across hallway, so soundproofing non-existent. It is also over the tube lines, so can hear them tumbling every few minutes.
The hotel is right across from King's Cross train and tube station, so it was a 20-30 minute or less tube ride to all of the sights. Buses were right outside too. The front desk was friendly and helpful. The room was clean and spacious. There are places closeby to eat, even late at night (5 guys is across the road along with some Indian restaurants). There was a huge variety in the guests staying there, from middle aged couples, so seniors to young families. It seemed like I was the only solo traveler there at that time. There was a dank smell in my room that I couldn't get rid of. I don't recommend it for folks with mobility problems because there are steps everywhere. It it on a busy street so if you need silence to sleep this isn't the place. I live in New York City so it didn't bother me, but I could see how it may bother others.
Location next to kings cross is great. Breakfast is ok. Wifi was just about working.
All staff seemed happy and willing to help. Due to lack of double glazing in room (which was on the road) it was quite noisy
It was in an excellent location, was clean, and staff were nice.
Central and near Kings cross, hotel staff friendly Room in the cellar, without any other sight but a wall outside.
great location great staff hard to find the first time be sure to print a map
The location was only 2 minutes walk to the tube station and linked to many of the site seeing stations. We were on the bottom floor and we were woken by the people in the room above, walking about early in the mornings, each day.
The continental breakfast and the chef were terrific. The receptionist was snide and nasty. When we asked him for a wake-up call so that we could get to our flight (6 hours later) he handed us an alarm clock and said he set it for us. He did not mention that the alarm clock was broken. Lucky that we got up without the assistance of a wakeup call.
I found the hotel easy to find and the staff were very nice and friendly. The breakfast was excellent and was very well organised and staff were very attentive. I would definately use this hotel again. The only problem was they had taken £162 from my account and I expected to get the amount of my bill. They said it would go back into my account within the week which I was'nt happy about. Why can't they just take it of your bill why should they hold it. We had been in London four days and as you can understand had spent a lot of money having shopped in Harrods so therefore really did'nt like that. Did'nt like the part that they did'nt take deposit from my bill. Other than that the hotel was fine so I think that needs to be addressed.
The staff were very welcoming and friendly The bed did not appear to be a standard double bed
Convenient central location. For London standards the price is o.k. Room has a fridge. The breakfast room was overcrowded at peak times and generally poorly ventilated. There is a 3% charge on credit cards.
excellent very personal customer service in an incomparable atmosphere with super location and special concept
The hole package. Beginning with the (warm welcoming and lovely) manager over the (beautiful designed and clean) rooms and ending up with the (homemade, healthy and with love prepaired) breakfast. Our best stay ever - in a city hotel. Absolutely nothing
Excellent bedding and bathroom in a hotel that's a bit different from all the chains. Leo the manager was professional and thoughtful. Breakfast was wonderful. The location is a bit noisy at night.
cool design, great breakfast, friendly service very small room, road noise, no mirror. No hanging space beyond the one coathanger. no hair conditioner.
The fantastic customer care by Antonio (manager) and his staff and the fabulous designer atmosphere and art in the hotel.I was on a week's vacation with friends who were staying nearby and wanted to stay somewhere a bit "different" and quirky. Rough Luxe definitely fitted the bill! The bed was extremely comfortable with lovely bedlinen and there was a ready supply of handmade bath products which smelled delicious.The breakfasts are excellent and the soda bread and other produce are freshly delivered every morning. Antonio and Leo are a mine of information and delighted to advise guests on whatever they need to know, providing maps/ names of restaurants, galleries, exhibitions, routes etc. Nothing is too much trouble. I was loathe to leave! Absolutely nothing - it was exactly as described on the website. It is worth noting the building is Grade B listed and the space for hanging clothes is limited. Carry a few extra coathangers!
the quirky interiors are delightful and the staff very cool and accommodating.
the people were very nice and it was very quiet. the first room we got was a room with a double bed, and I was tracvelling with my daughter, but already the following day we got a fantastic room with twin beds.that was good service
We got a freshly refurbished family room. Everything was satisfactory in particular in view of the reasonable price.
The room was very clean and the hotel had a very nice family atmosphere. The beds were very uncomfortable.
Location and nice hotel staff The breakfast was homy but the time was to short
Nice, friendly staff. Relaxed, quiet neighbourhood. Fine access to underground and eat-out-possibilities. Free wireless lan. Double bed to narrow and hard :-)
the staff was really nice
Staff very nice. Hotel nice situated - in the middle of everything - but still quiet in the nights.....
Clean, quiet, very friendly! and good heating (we stayed there early Feb :-) Room fairly small, breakfast only served between 8-9am on weekends.
Hotel staff, nice breakfast not changeing the sheets
Free wireless, good breakfast, friendly staff, next door to great pub that serves food all day. Excellent position, opposite Euston, 10 min walk to Camden, 15 mins walk to Oxford Street. Thin walls. You can hear everything going on next door and above you - and I mean everything! Tiny shower. I'm 6 foot 4 and the shower head is only 5 foot 6 high and it cant be adjusted.
It had working wifi, and the breakfast + breakfast room were good (especially compared to the hotel I stayed on my previous trip)
staff are very friendly
Location Squeaky floorboards were disturbing
Breakfast was pretty good, staff were friendly. Room was tiny!
breakfast was good and staff very efficient creaking floorboards from above and ours. bed most uncomfortable and no room to move about when there are two of you.
Breakfast, great location, friendly staff, thé and coffee in the room, clean towls every day. squeaky floor, next to no ventilation in the bathroom
Staff were very friendly and accommodating. Very basic for the price
The staff were very friendly, but the room was very disappointing. The bathroom was small, the shower very small.
Convenience to station for onward travel Dark room inbasement, v poor quality towels, few bathroom accessories, only liquid soap dispenser & poor toilet paper. Luggage holding facilities inadequate as anyone can ask for luggage room key - no check on your bags there - insecure
Handy for mainline trains and underground so fairly central to get about the city. I had got a little chilly in the night but staff were very quick to respond when I mentioned it in the morning, and sent an engineer to check my radiator and an extra duvet.
Spacious room, clean, bright and spacious ensuite facilities The room was in the basement and had a rather musty atmosphere - but didn't feel damp
Clean comfortable room in good location.
near to unfergrounf station price vs quality
All staffs are nice!
room was clean, bed linen fresh and so on, en-suite was spotless with an excellent shower! noise from room above, the floorboards were dreadful and creaked every time they walked around. It sounded like we had a family of elephants staying!
We was seen to with quick & promt service excelent check in All Good
Late night front desk clerk went out of his way to assist me. My room was a bit cold so he brought me a small electric heater. My bed was comfortable and room was clean. They had a working elevator which was great since I had a lot of luggage. It would have been nice to have a bathtub instead of just a shower. Room was a bit on the small side but just right for a solo traveler.
Value for money; cleanliness; quiet
central location rooms are small and walls paperthin. The toilet in our room didn't work, although they fixed it quickly. Breakfast uninspired.