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The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
Only stayed one night to catch the train to Heathrow the next day. Great location in proximity to Kings Cross St Pancras. Trendy lobby with DJ playing on Friday night, not too loud though. Beds were great, showers were nice, all modern decor. Morning breakfast buffet in the restaurant is great. Overall it's a nice clean place to stay for a night or two. I'd be back.
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Lo recomiendo 100%
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
Ability to leave early on Sunday morning Service, room size, steps to room, shower
it was freezing weather but the rooms were lovely and walm I didn't like the bed. We booked a double room but I think the bed was only 3/4 so for 2 large adults it was not comfortable. There was space to put a larger bed in the room if they did away with th coffee table which just got in the way.
The hotel is situated in an ideal position for easy access to Euston rail and tube station.
The room size. N/A
Nothing particular. Everything was not more than other normal hotels. Room was not cleaned when I came back in the evening. I had to wait long time in the reception. I felt total management was not working well. Room no58 only is located just next to service entrance and was cold.
so near to the station
clean , bar and food priced good no kettle in room and room very small
Excellent location, not far from the tubes. Clean, comfortable and good value for central london. The gap in the curtains that let the light in at 6am!! but can't complain really...
The staff were friendly and helpful. The hotel is handy for getting out and about. It was quite noisy at times and the walls were 'thin' we could clearly hear the man next door using the telephone.
Close to public transport Our room was located at the street side of the hotel on the first floor. Traffic sounds made it noisy and difficult to fall asleep.
I chose it as I needed to be at St Pancras by 0800 the following morning, having had breakfast. Nearer B&Bs etc did not work. This was still too far away for me to walk with luggege (ineeded a taxi), but at least I had a breakfast.. See above. The dealy for a taxi was unacceptable. It was quicker to walk towards Euston. If there is a next time I shall plan accordingly.
It was easily the nicest place to stay for the money in a very expensive city. We were able to get a room for 3, queen and single (for daughter), PLUS really excellent buffet breakfast included, for 110 pounds night. It is 1 block from Euston Station so it is convenient for those not taking cabs. It was very clean and comfortable, with all basic amenities, and some extras (hairdryer, flat screen tv). Newly and nicely redecorated in simple modern style. The rooms are not large, but more than adequate. Nice large window with clear view and ventilation. All rooms for guests are on third floor. Two lower floors are reasonably priced housing for international students from abroad. Only third floor is for guests. Also has facilities for smaller sized conferences. Neighborhood not fancy but bustling. The amazing British Library and St Pancras St are right down the street. A deal!
Very clean, comfortable and quiet. 2 minutes walk from Euston Station.
Handy Location Unfriendly staff - tiny rooms
My daughter became ill and the hotel gave her a room extension at no additional cost.
location tv channel selection
good location good breakfast
I have now stayed twice and have booked again. Everything is good; the food, the staff, the atmosphere, the location. There is nothing that I didn't like about my stay.
Great location right next to Euston station. Clean modern rooms.
The room is clean and comfortable. The breakfast is fine, but the coffee machine and toaster work not well.
The staff were very pleasent and efficient, rooms were OK for London Unfortuantley the hotel is undergoing renovation at present although there were no sounds of this you could see it, the rooms were tired and needed painting and renovation, the reception was very old fashioned and basic. The breakfast was basic and the breakfast room was functional but I hope that once its all finished it will look and feel a different place.
Excellent value for money for London! Great room and I'm not surprised by it's 4 star rating. It's run by the Methodist church, but you wouldn't notice besides the name of the place.
Breakfast was good value.
Clean, warm and self-contained, good television. Nothing really, but it would be great to have a shower cap in the bathroom!
The staff were very helpful and friendly, and the room was excellent value for what we paid. The new shower room within the suite was amazing.
The hotel is located very near to Euston Station which makes it ideal for business or city break. There's no free internet and you cannot use your BTOpenzone account there. However if you walk to the Thistle, 50m up the road, you can use BTOpenzone and it's fast.
Quiet room No hairdrier supplied in room. Shower gel empty
Location -we were travelling from Euston station
the proximity to the public transport services. The cleanness of the premises. The smiles on the staff's faces. a hairdryer in the bathroom will be convenient as well as a beberages dispenser machine at each floor.
the breakfast and the newspapers
The bar and restaurant were a pleasant surprise in a low cost hotel We should have put out the sign asking not to be disturbed as house keeping staff knocked on the door at 8am and continued to knock every half hour/45 mins until we checked out - but it was our fault.
Clean and functional Overheated room
Rooms are very small.
Good Location no
comfortable bed; good WLAN Too expensive
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
Very very small rooms. No space for clothes etc.
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
location, room cleanliness very little natural light in room. uncomfortable seats in bar
Would not recommend this place. For a weekend getaway this place was quite the obstacle course to conquer with the staff not expressing any concern or compensation for our feedback. 1. We could feel the coils through the matters and the was unable to get a decent nights sleep. 2. The shower kept oscillating between cold and scalding hot every 10 seconds which made that experience dangerous and unpleasant. 3. The room was a squeeze. I hit my head on the bedside table in my sleep as we were given their tiniest room. How ever the bathroom was almost the same size of the room so maybe this was meant to be the disabled persons room. 4. The giant bathroom is installed with a window skylight which shines through the glass door of bathroom and lights up the room by 5 am.
Close to euston anf kings cross. Nice breakfast. The staff were not sure how to deal with any sort of non-classical complaint. The smiles suddenly disappear and the tone changes.somehow the warmth seemed so artificial and short lived. You learn to just check in and go to your room and avoid any discussion and accept things. The idea of being locked out of your room with your luggage in it by cancelling your eletronic key as a subliminal message to alert you to pay your new night without any call or message to you is so weird and so un-british like.
Easy to get to
Location is excellent and if you are lucky enogh to not meet Osphaldo (duty manager) you can have a good stay I have arrived late night after long travel to Premier Inn - London Euston 1 Dukes Road – I had a reservation done by bookings.com web page. Duty Manager (Osphaldo) was very strict and almost impolite. Hotel had no information form booking.com system with my additional room requirements. Also it appeared afterwards that Duty Manager was unable to issue an invoice other than default system receipt. My company data could not be located on the receipt. This means for me that I might not be reimbursed for my stay in Premier Inn Hotel. Duty Manager did want at all to helpful to solve problem of invoice/receipt. He even said “You are not the first and not the last person that have these kind of problems”.
clean, comfortable, friendly staff, nice breakfast, overall good price/quality ratio
We were very happy that there was a room where we could store our baggage once we had checked out, so that we didn't have to carry it around with us whilst we were sight-seeing. Breakfast was very good despite the fact that we hadn't previously booked one. The reception area could be more warm and welcoming , with a bigger reception desk and more staff on duty.
The staff were extremely helpful with travel information etc and even though busy always smiled and very courteous The restaurant was too small for breakfast time with all the people staying in the hotel wanting to be up and out at the same time
just the price of parking
Ease of payment and book-in, restaurant on site, helpful staff, safe environment. I likes everything.
Baggage storage was very useful. Staff helpful and breakfast good. Very noisy on Friday night, party at pub opposite!
Decent room, good breakfast, late bar.
Clean hotel, fresh smelling, lovely balcony Very small room, not particularly good value for money, other similar hotels in area priced lower
Not enough TV chanels, Noisy room from street, very expensive internet
The bathroom. My room was far too hot and stuffy. I needed a good night's sleep in advance of a meeting the next day and I woke up every two hours because it was so hot. At one point it was 25.5 degrees C. I tried adjusting the air conditioning and at 2am called down to reception for help and they sent up a fan. The window would only open a crack and that let in all the traffic noise rather than cooled down the room. The coolest it got was 23.5 degrees C. I was very disappointed as I'd expected a comfortable environment.
Our room was quiet and we had free bottles of water. 1.Bath was dangerous - no handle to get in and out by. 2.My friend was adressed as a man when going in for dinner on Sat night. On telling the young lady member of staff her error (my friend was actually a woman)she just giggled. We decided not to complain on this occasion.
the staff was very helpful in providing assistance and directions for getting around the city and getting transportation set up for our convenience the furnace made a loud noise when it was coming on and made it difficult to get a good night sleep
Nothing We were informed on check in that we had been "upgraded". We were put into a smoking room, even though our booking stipulated a non smoking room. The reason we booked the hotel was to have a good nights sleep after a long flight. We did get any sleep as we could hardly sleep frojm tghe smell of smoke in the room. It was a complete waste of money.
The service from very friendly staff was excellent, room fittings comfortable and spacious. Room service and food excellent. Good breakfast. Hotel very convenient location. Room was on ground floor facing onto the hotel restaurant so no outside aspect. Made room feel very claustrophobic. Room was extremely hot and subsequently air conditioning needed to be on which was noisy.Resulted in poor sleep.
close to St Pancras International & conference venue (BMA); relaxing and lovely dining room; laid back bar street noise bedroom on ground floor (room 95)
staff pleasant bedroom tiny, far too cramped for 2 people & didn't have fridge & safe as advertised on web site, hair dryer not working
Central location, friendly staff and clean room.
Very friendly staff. No lifts. 3rd floor with heavy luggage is not the easiest thing to accomplish.
Great breakfast and friendly service. Newly decorated and very clean. Highly recommend.
Steep access to third floor
The staff were helpful and courteous. I had just had the card with the pin number stolen and they were very helpful about how I should pay. it is a small thing but I had to leave by 6.30 to catch my train but breakfast was not available til quite a long time after that.
Overall cleanliness. Friendly, very helpful, hard-working staff. Breakfast in with price. Air con. None!
Friendly staff who aimed to help. Didn't quite yet know the neighborhood. They need a list of locations, like the Waterstone's on Gower, a decent Indian restaurant nearby, etc. No suggestion of help taking suitcases up three flights. My aching back!
Very small room, but considering the great price and great location (all landmarks walkable), it was perfect place to spend the night after sight seeing. Place was well taken care of and staff was excellent. Would book again.
Shower tube is too short and fixed under ceiling, flexible hose is better. No lift.
First class well appointed hotel will use again
friendly staff rooms were smaller than picture might indicate
The proximity to Euston Station. The hotel was clean and comfortable and the continental breakfast was convenient and no-fuss
close to london centre and tube station lack of parking, close to hospital
The breakfast was good and plenty of it with very efficient staff on hand. The space in the bedroom and ensuite was a bit tight.
The convenient location - this made all of the difficulties and disappointments worthwhile (just about) The very small room, the shower that doesn't spray, the television that doesn't work - and the rather unpleasant smell in corridors and dining room.
Very convienient location, easy acces by tube, good breakfast small room
bar staff very good plus reception to much road noise from police and ambulances
the breakfast is perfect. the cleanlesss of our room was ok. room was so small.
Excellent service, general cleanliness, convenient location, good selection at breakfast and very competitively priced Bed was rather too hard for our liking, and rooms are very small.
Although very small the room and bathroom were very clean and tidy. For the price paid the room was tiny. The traffic noise from outside was incredibly loud. The main reception of the hotel was shabby and the glass front doors had been smashed and were held together with tape.
Breakfast, great location, friendly staff, thé and coffee in the room, clean towls every day. squeaky floor, next to no ventilation in the bathroom
Free wireless, good breakfast, friendly staff, next door to great pub that serves food all day. Excellent position, opposite Euston, 10 min walk to Camden, 15 mins walk to Oxford Street. Thin walls. You can hear everything going on next door and above you - and I mean everything! Tiny shower. I'm 6 foot 4 and the shower head is only 5 foot 6 high and it cant be adjusted.
Location Squeaky floorboards were disturbing
breakfast was good and staff very efficient creaking floorboards from above and ours. bed most uncomfortable and no room to move about when there are two of you.
It had working wifi, and the breakfast + breakfast room were good (especially compared to the hotel I stayed on my previous trip)
Breakfast was pretty good, staff were friendly. Room was tiny!
The staff were very friendly, but the room was very disappointing. The bathroom was small, the shower very small.
staff are very friendly
Hotel staff, nice breakfast not changeing the sheets
Staff were very friendly and accommodating. Very basic for the price