Thistle Trafalgar Leicester Square

No water or extra in 2 Rooms booked in Executive Rooms. Very limited toiletries. No one answering reception at 11:30pm to order food after travelling. Limited choice of food available for Room Service. Very poor quality when it arrived.

Very comfy bed and quiet central location

The Air conditioning did not work. The room was very small. We did not have breakfast but the room looked 'budget'. The shower made a decent job of spraying the ceiling as the head was leaking.

Such a great location. Couldn't book direct which would have included breakfast as they did not have my dates so went through booking.com which did not include breakfast , asked at reception if they would waiver beakfast charge explaining booking scenario and manager agreed to this for both of us.

3rd stay here and can't believe how it has deteriorated. Majority of staff came across very unhappy and unfriendly. Service at breakfast was non existent, no offer of coffee , had to ask for food to be restocked at the hot buffet. Dining area was dirty especially on tables and chairs . Paid for a bigger room which was lovely but were not told bathroom was set up for disabled use ,which is great to see but takes the edge of a bit of luxury when spending that bit more. Burnt my head as shower kept fluctuating in temperature to the extreme,which is very concerning if it is being used by anyone with a disability. Couldn't get signal on the TV.