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The Cumberland

Great Cumberland Place, London, W1H 7DL, United Kingdom
+44 871 376 9014

RM 652+

Overall guest ratings

7.5/10 Good
Based on 6,581 reviews

Review highlights

  • 9.8
  • 7.7
  • 4.9
  • 4.9

Nearby

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    About

    With a stay at The Cumberland, you'll be centrally located in London, steps from Marble Arch and minutes from Selfridges. This 4.5-star hotel is close to Harrods and Buckingham Palace.

    Rooms

    Make yourself at home in one of the 1019 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

    Amenities

    Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

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    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Storage available
    • Laundry facilities
    • Air-conditioned
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    Based on 6,581 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      8.3 "Easily accessible by car, said 83%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.7 "Good breakfast."
    • 7.3 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
    • 5.4 "Average value."
      5.0 "Breakfast prices were ok, according to 50%."
    • 5.1 "Internet is average."
    • 4.9 "Not very clean."
      4.7 "53% said rooms were dirty."
      1.4 "86% said the bathroom was dirty."
    • 4.9 "Vibe wasn't good."
      3.3 "67% criticized the unstylish hotel."
      4.4 "Unfriendly atmosphere, according to 56%."
    • 4.4 "Bar is not good."
    • 4.4 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
      1.8 "82% complained about the elevator."
      4.6 "54% thought the facilities needed updating."
      3.1 "69% didn't like the architecture."
    • 3.7 "Rooms are not good."
      1.8 "82% said rooms were small."
      3.0 "70% complained about the bathroom."
      4.7 "53% said rooms were dirty."
      1.5 "85% thought they were poorly maintained."
      2.9 "For 71%, the rooms looked old."
      1.0 "90% found problems with the furniture."
      0.7 "Air conditioning was criticized by 93%."
      4.3 "57% had problems with the shower."
      1.4 "86% said the bathroom was dirty."
      3.8 "62% were unhappy with the view."
      3.3 "67% thought the tv was sub-standard."
      2.9 "71% criticized the small bathroom."
      2.2 "78% were disappointed with the minibar."
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    Overall rating

    7.6 Good
    Based on 3,158 reviews
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
    • 8.2 "Breakfast is good."
    • 7.8 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
    • 5.3 "Average value."
    • 5.2 "Internet is average."
    • 5.0 "Vibe was decent."
      2.8 "72% criticized the unstylish hotel."
      4.4 "Unfriendly atmosphere, according to 56%."
    • 4.6 "Bar is not good."
    • 4.4 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      1.6 "84% complained about the elevator."
      2.8 "72% didn't like the architecture."
      4.4 "56% thought the facilities needed updating."
    • 4.1 "Not very clean."
      4.0 "60% said rooms were dirty."
      1.0 "90% said the bathroom was dirty."
    • 3.8 "Rooms are not good."
      1.6 "84% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
      2.9 "71% complained about the bathroom."
      4.0 "60% said rooms were dirty."
      1.6 "84% thought they were poorly maintained."
      2.7 "For 73%, the rooms looked old."
      1.1 "89% found problems with the furniture."
      4.2 "58% had problems with the shower."
      1.0 "90% said the bathroom was dirty."
      0.5 "Air conditioning was criticized by 95%."
      4.0 "60% were unhappy with the view."
      3.0 "70% thought the tv was sub-standard."
      2.6 "74% criticized the small bathroom."
      1.9 "81% were disappointed with the minibar."
    View all review categories

    Overall rating

    7.4 Good
    Based on 1,711 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to sightseeing."
    • 7.5 "Good breakfast."
    • 6.7 "Service is ok."
      5.4 "54% said the reception staff was ok."
    • 5.4 "Average cleanliness."
      5.1 "Only 51% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 5.3 "Vibe was decent."
      6.4 "64% considered the lobby entrance to be so-so."
      5.9 "Only 59% thought, the hotel was stylish."
    • 5.0 "Average value."
    • 5.0 "Internet is average."
      3.4 "66% said the wifi quality was bad."
    • 3.4 "Rooms are not good."
      1.8 "82% said rooms were small."
      2.8 "72% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
      0.8 "Air conditioning was criticized by 92%."
      3.1 "For 69%, the rooms looked old."
      0.9 "91% found problems with the furniture."
      2.9 "71% criticized the small bathroom."
      1.7 "83% said the bathroom was dirty."
      3.2 "68% were unhappy with the view."
      4.0 "60% had problems with the shower."
      2.3 "77% were disappointed with the minibar."
      3.1 "69% thought the tv was sub-standard."
    • 3.0 "Quite uncomfortable."
      1.8 "82% said rooms were small."
      3.3 "67% thought it was too noisy."
      0.8 "Air conditioning was criticized by 92%."
      2.9 "71% criticized the small bathroom."
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    Overall rating

    7.2 Good
    Based on 197 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 7.3 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 7.2 "Good breakfast."
    • 5.6 "Average value."
    • 5.3 "Internet is average."
    • 5.3 "Vibe was decent."
    • 5.0 "Average cleanliness."
      4.8 "52% said rooms were dirty."
    • 4.7 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
    • 4.0 "Rooms are not good."
      2.0 "80% said rooms were small."
      4.8 "52% said rooms were dirty."
    • 3.7 "Not very comfortable."
      2.0 "80% said rooms were small."
    View all review categories

    Overall rating

    7.3 Good
    Based on 1,513 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
    • 7.1 "Good breakfast."
    • 6.0 "Service is ok."
      6.9 "Only 69% thought the service was professional."
      5.1 "51% found the room service acceptable."
    • 5.4 "Average value."
    • 4.9 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    • 4.8 "Not very clean."
      4.7 "53% said rooms were dirty."
      1.3 "87% said the bathroom was dirty."
    • 4.3 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
      4.3 "Unfriendly atmosphere, according to 57%."
    • 4.2 "Bar is not good."
    • 3.9 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      4.3 "57% thought the facilities needed updating."
      3.1 "69% didn't like the architecture."
      1.6 "84% complained about the elevator."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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