Overview

Shaftesbury Metropolis London Hyde Park

78-84 Sussex Gardens, London, W2 1UH, United Kingdom
+44 207 723 7723

RM 473+

Overall guest ratings

7.6/10 Good
Based on 3,034 reviews

Review highlights

  • 9.5
  • 9.1
  • 4.1
  • 3.0

Good to know

  • Clean rooms
  • Friendly service

Nearby

    show all

    About

    Located on a tree-lined avenue off Edgware Road, this dignified 19th-century hotel is a 5-minute walk from Paddington Station and a 10-minute walk from London's Hyde Park.

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    Expedia

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Room service
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Free Internet
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    Based on 3,034 reviews
    • 9.5 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      7.4 "Easily accessible by car, said 74%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.5 "City centre within easy reach, said 95%."
      10.0 "100% liked the proximity to shopping."
    • 9.1 "Internet works perfectly."
      9.0 "90% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.2 "Management was excellent, said 72%."
    • 7.5 "Good breakfast."
    • 4.1 "Rooms are not good."
      0.8 "92% said rooms were small."
      3.8 "62% complained about the bathroom."
      1.9 "81% thought they were poorly maintained."
      0.8 "92% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."
      4.8 "52% had problems with the shower."
      4.2 "58% found problems with the furniture."
      2.8 "72% were disappointed with the minibar."
      4.1 "59% said the bathroom was dirty."
      4.2 "58% were unhappy with the view."
    • 3.0 "Disappointing wellness & sports facilities."
      3.0 "70% didn't like the fitness area."
    • 2.6 "Quite uncomfortable."
      0.8 "92% said rooms were small."
      4.4 "56% thought it was too noisy."
      0.8 "92% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."
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    Overall rating

    7.7 Good
    Based on 1,395 reviews
    • 9.5 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      9.7 "City centre within easy reach, said 97%."
      9.0 "90% liked the proximity to sightseeing."
    • 9.1 "Internet works perfectly."
      9.0 "90% said the wifi quality was great."
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 7.2 "Good breakfast."
    • 4.3 "Rooms are not good."
      0.9 "91% said rooms were small."
      3.6 "64% complained about the bathroom."
      2.0 "80% thought they were poorly maintained."
      0.7 "93% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."
      3.0 "70% were disappointed with the minibar."
      4.9 "51% had problems with the shower."
      3.9 "61% were unhappy with the view."
      4.1 "59% found problems with the furniture."
      3.9 "61% said the bathroom was dirty."
    • 2.6 "Quite uncomfortable."
      0.9 "91% said rooms were small."
      4.6 "54% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."

    Overall rating

    7.4 Good
    Based on 606 reviews
    • 9.5 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      7.4 "Easily accessible by car, said 74%."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.6 "86% thought the service was very professional."
    • 7.8 "Good breakfast."
    • 4.8 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      3.9 "61% complained about the elevator."
    • 3.7 "Rooms are not good."
      1.1 "89% said rooms were small."
      3.4 "66% complained about the bathroom."
      1.0 "90% criticized the small bathroom."
      1.7 "83% thought they were poorly maintained."
      4.5 "55% had problems with the shower."
      2.6 "74% were disappointed with the minibar."
      1.0 "Air conditioning was criticized by 90%."
      3.9 "61% found problems with the furniture."
    • 2.5 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      1.0 "90% criticized the small bathroom."
      4.5 "55% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."

    Overall rating

    6.1 Good
    Based on 91 reviews
    • 9.3 "Terrific location."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.5 "Good cleanliness."
      7.0 "70% said rooms were clean."
    • 3.9 "Rooms are not good."
      1.0 "90% said rooms were small."
      3.6 "64% complained about the bathroom."
    • 2.6 "Quite uncomfortable."
      1.0 "90% said rooms were small."

    Overall rating

    7.6 Good
    Based on 940 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      9.0 "90% liked the proximity to sightseeing."
    • 9.0 "Internet works perfectly."
      9.1 "91% said the wifi quality was great."
    • 8.3 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      8.5 "85% thought the service was very professional."
    • 7.2 "Good breakfast."
    • 3.7 "Rooms are not good."
      0.4 "96% said rooms were small."
      3.9 "61% complained about the bathroom."
      2.1 "79% thought they were poorly maintained."
      0.7 "93% criticized the small bathroom."
      4.6 "54% had problems with the shower."
      1.2 "Air conditioning was criticized by 88%."
      2.9 "71% were disappointed with the minibar."
    • 2.3 "Quite uncomfortable."
      0.4 "96% said rooms were small."
      4.5 "55% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Clean rooms"
    "Friendly service"
    data provided by TrustYou

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