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the food been excellent,near to the beach some waiters unfriendly
Walls in the building were quite thin and we could hear when our neighbours were speaking loudly or a child was crying.
It was a convenient location, for travelling to Tarragona, Barcelona, and a nice resort While there was some nice staff the majority were cold and unfriendly, both in the restaurant and reception with quite poor english
I have stayed there for the last 5 years and I love it.
I love the hotel been there for four years now, very frendley polite.
Good location, first line to the beach, 300 m from aqua park. Sand on the floor of the room, poor cleanliness of the hotel pool, very poor animation (better cancel any then keep what they have in tbe evening), food (same breakfast every day for 12 days, poor selection in the evening - almost no seafood, same pork neck every evening, expensive drinks - 3 euro for small beer and 2 for small water, water not included into to the dinner). Next time will go on breakfasts only and many nice cafes and restaurants around with much better food.
Everything was easy and smooth. No problems or worries. Small and complicated parking.
I did not like hotel staff
A good middle of the road family hotel Not enought seating outside and not enough shade when the sun ws very strong
hotels seaside location, breakfasts and dinners in restaurant, show programme, staff.
The location on the beach is second to none in La Pineda. Food very good for a 3 star hotel. Excellent value for money The restaurant staff are not very friendly but reception very nice
Nice and friendly stuff, very good food, stands very close to the beach, animation and entertaimenrt are not bad. It's getting old, b.1997, needs some renovation, some nights it's looks like British pub...
The food selection was the best thing. The rest of the facilities revolved mainly around children. This hotel does not cater for the elderly or couples without children. I also did not like the fact that as Spanish residents our week cost as much as two weeks for those coming from the uk. We even had to pay for water at dinner.
Very nice place on the beach, pleasant staff in eating room, good price for the value. One thing bad. Really dirty floor in the room. After reminder in the reception no reparation.
Not being at work,relaxing by the pool,nice and close to the beach,shop just across the road
Food is very good for Spain. Quiet guests, which is very important for those who travel with infants. Air condition been switched on at the second day only after several claims. If you want to have a 95% Russian hotel it is yours.
The staff tried really hard to be polite and welcoming even though their grasp of english was poor, the maids were efficient and unobtrusive and overall the hotel was quiet and in a great location for the beach. As it was close to the end of the season (Oct), the entertainment was poor and I think there must have been a problem with the dish washer as it was very hard to obtain a clean plate to dine off in the restaurant. The piped music in the residents lounge was at times overly loud and very repetative, so if the 60's was not your era - take an ipod! It was also very quiet in La Pineda at this time of the season, with few of the local businesses being open so a bus trip into Salou was the order of the day - three trips - three different ticket prices - very frustrating when you go to the trouble of politely asking in Spanish for your tickets!
Friendly staff, good food.
Good view from the room, you can see sun rise Big oilfield factory very close to this town, very early check out, deposit for tv control...
Good location, free public parking near the hotel noisy restaurant and staff not very motivated, free wi-fi just at the bar, had to pay for the remote control (they've returned the money but still ..)
Location on beach. Peace and tranquility -- not a sound in hotel after we went to bed. Access to excellent public transport. Access to international airport. Staff courteous and helpful. The weather was perfect for us and not too hot. With very little modifications the vegetables in particular could be served hot for lunch and dinner. We had a lovely few days and have no complaints. We even managed to spend a day in Barcelona using the excellent public transport system
nicely decorated, friendly staff, close to Port Aventurer theme park Too many old people. Bar area dull
beachside location, good food, rooms clean bright and comfortable. Staff friendly and professional. Lovely hotel and would recommend it for future holidays. bath towels were small and worn thin. No other dislikes.
The fantastic rooms with a fantastic view of the sea. The staff were very friendly and the new renovations have been done to an excellent standard.
pleasant modern rooms, next to beach, quiet. could do with more choice for evening meal. (chips were the only potato available on all four nights)
The aid we received getting to our room. Also everyone said "It is my pleasure" Mrs or Mr. Would have prefered a view of the city rather than the gardens.
Proximity to the office, just a few steps away. I chose this hotel because of the airport shuttle - saving 20 EUR for a short trip to my office No bar at the room, no bath tub
close to airport refer to above,however a good experience over all.
Close to the airport Very poor acoustic, (long revebration time)
Friendly, helpful staff, good sized room with work area, very close to airport and excellent shuttle service (both to the airport and into the city if you need it), simple but useful and modern gym. A couple of things in the bath room needed repairs (no big deal), no nightlife (local barcelona cervecerias, bars, restaurants, etc), you are stuck with what was in the hotel; again no big deal as it was a stopover.
Only stayed 1 nite,free shuttle to and from airport. Not much to say in one nite.
The room was well equipped with LCD TV, Internet connection The room was to small for the furniture and other accescories
The staff were very helpful. The hotel was convenient to the airport and comfortable.
Very convenient for airport. Excellent free shuttle bus service. Massive bed. Plug missing from bath, took some time to be replaced. Shower head broken. Air conditioning seemed stuck at 25.5 degrees which was too hot.
Convenient to catching our plane from bcn the next morning. Your website says your shuttle bus picks up outside all terminals, but it doesn'T. We had to pay 30 Euro to take a cab to get to your hotel (which was less than 2 kilometers away). The staff was sympathetic and gave us a free breakfast upgrade, which we appreciated. However, it was disappointing to weary travelers to have to figure out another source of transportation.
Large, clean, good value hotel. We spent a couple of nights at the end of October so weather was not warm enough to use the outdoor pools but they looked good, if a bit small for the number of rooms. Good location in walking distance of Port Aventura theme park. Buffet breakfast and dinner included in price - good range of food. Live music at night, large screen TV, small games room. Restaurant a bit like a canteen when bus parties were there on first day - very noisy. Staff at reception varied from good to rather vague.
The Hotel staff know our family as we have stayed there many many times in the past so it was very nice to be welcomed back by them with such courtesy. The food in the restaurant has definitely declined in terms of choice and quality.This used to be the best 4* hotel to stay in in Salou but I do not feel that this is the case anymore. Sadly I do not think that we would use the Hotel in the future.
Hotel was fantastic from the quality of the food to the helpfulness of the staff.Great value. Highly recommended.We are going back next year. Bring it on! Nothing.
central to enable easy access to barcelona shopping and fountains, terragona, port adventura and waterparks
Excellant place and happy to accomodate children They could have heated the pool for late deals
Full board was fabulous - choice and quality of food excellent - restaurant staff excellent, entertainment good, pools excellent, hygiene around hotel excellent Folk putting towels on sunbeds - it is meant to be against hotel policy but it is standard - price of soft drinks in the restaurant - deposits for everything!!!
Reception staff were most courteous and helpful especially Paula! Bar staff unhelpful and dour.Everything in the hotel has to be paid in advance,,,,,,,even the reservation which was promoted on wesite as "guarantee with credit card and pay as you depart"....not so!.Pool was ice cold and unusable.
The hotel was fine, but we felt that the food lacked imagination.
The Balcony in the Bedroom. Rudeness of Staff. Very unhealthy food served for Childrens Menu. 20 euro deposit for tv remote ?????
great staff, great location and excellent selection and quality of food
It was very clean and comfortable. Staff was there late at night and early morning and were very helpful. The airport shuttle was very reliable as well, we were able to get to the airport by 5:00 AM.
Good room. clean, sound proof, free minibar, good parking lot The safe in the room could be slightly bigger to be able to hold a computer
The airport trasfer is good and punctual in time. Will consider to stay for second time.
Good value for money, really close to the airport. Had to wait for shuttle for more than 40 min!
Nice staff, interesting room decoration, shuttle bus to the airport - a big plus
The helpfulness of your staff and their politeness. I couldn,t get through on my mobile for a transfer as your phone was busy and I had to pay €20 for a taxi to the hotel. And no english channels on your tv in the room.
the location was convenient for reaching the airport and the shuttle service to the airport was complementary. The 24 Euro dinner (three courses) was excellent value. Would have liked to have had face cloths in the bathroom instead of the packaged mini-loofa sponge.
proximity to airport as I arrived very late
Everything was very good and I liked it very much that the hotel organises a transfer to the airport from the hotel free of charge at the time guests want.
Clean spacious rooms in a nice location. Shuttle service to the airport was quick and easy. Breakfast was a nice bonus. Would highly recommend
Hotel is OK for an airport stopover, nothing else. In Spain you can find better hotels for a reasonable price but this one is close to the airport and there is nothing wrong with it - but nothing special either sauna is not a real thing - it is just a small warm cabin
Wonderful hotel located 10 minutes by hotel shuttle from Barcelona Airport's main terminals.
Confort, food, design, all infrastructure in general, location... Everything was ok!
The spa facilities are excellent and well looked after. The life guard cover exemplary. Well laid out gardens and plenty of sun beds. Just across the road is the beach with good sand. The hotel played the same set of music again and again at a volume that made it unescapable. It is too near to huge packed holiday camp type hotels but that is the area. These detract from it's aura of elegance.
I'd like everything. Very pleasant and comfortable place.
Comfort, service, restaurant food for breakfast and dinner. No drawers to accomodate small items eg.UNDERWARE,SOCKS Etc.,we had to leave these in our suitcases. no trouser press,no full length mirror
Spa is really good, food as well, well recommended for a weekend trip.
spa & cava at breakfast room was very small for a 5 star hotel
New modern and very clean, staff friendly and with the exception of one front desk person were very helpful and courteous
Large room. I was overcharged by 175 euros for the room. The hotel did not acknowledge the rate given by booking.com. I will not be using booking.com again in the future.
Rooms not very clean smells in room all the time, Construction work near hotel lots of dust. Dust coming in air condition .The shows in the hotel where repeated all the time .Drinks and soft drinks were very expensive.
Hotel corridors & lobby very cold . No Tea & coffee or water in rooms
Nice building, perfect location (nowheree near the beach though) priority on the rides Not enough staff, always a long wait for service especially the reception and bar. Breakfast quite good but a bit of a bun fight. Limited menus. A good 3 star hotel in a 5 star setting
Very conveniently connected to the theme park, making multiple visits to the park each day possible. The decor of the hotel room, especially the bathroom, looked a little tired.
I liked the hotel architecture, the proximity to the park, the client service desk service. The towels were changed every day and the breakfast was good. I booked a 4 bedroom room but I got a normal room stuffed with an additional double bed. The mattresses were uncomfortable and were making strange noise while changing position in the bed during sleeping. While walking bare foot throughout the room I got dirty foots and before putting shoes on I had to wipe the foots with a wet towel.
Ease of entry into the theme park, closeness to theme park, closeness to airport
Portaventura park Cleaning, rooms sugestive for 3 stars not 4.
Easy access to the theme park, Evening entertainment, no facilities for making tea/coffee in rooms, lack of english channels on tv for children.
Every member of staff that we met were extremely helpful and friendly. The location of the hotel is perfect for the park, and the grounds are lovely. Although the majority of the hotel's guests are children, the bed that we had for our 3 year old son was unsuitable, it was squeezed in next to the main bed and therefore the head of the bed couldn't meet the wall and there was no rail so my son kept falling out of it. Also, although the buffet breakfast is great, the food on offer for the evenings is overpriced. The hotel could do with a supermarket onsite or nearby.
Location, cleanliness, friendly staff. The minibar in our rooms are empty. I kept calling the reception for more than 30 minutes to ask for drinking water, but, No body answer the call!
The location was very central and the staff were very helpful. The roof terrace provided a wonderful view. The room was a smokking room as smelled quite strongly of it. There was no gym/the sauna wasnt on and the hottub was empty despite assurance it would all be working.
This was our first time in Tarragona, and we weanted to have a comfortable hotel near or in the city centre, not far from the old town. This hotel was an excellent choice: comfortable, efficient, fairly new, walking distance to everything important for us. The reception staff did not know the Michelin-rated restaurants in the city.
facility, cleaness nothing
Location was excellent. Good access to the beach, castle and restaurants. Staff was friendly. The DVD check out program was a nice feature. The bed was just a little firm.
basic city centre hotel difficult to find initially as it was situated on a very large roundabout and the hotel's signs were not easy to see while driving. Evening meals were not served until 8.30.
everything was nice, quiet and clean. 15mins' walk to railway station.
Very nice hotel, very clean, hotel staff extremely helpful, It was very short stay, and we liked everything
The room was fantastic and breakfast was included in the price
The location, style and breakfast can be considerd as average or above. The rooms were also comfortable.
It is located next to the Far West entrance.The food was quite good.The rooms were spacious and modern.As a hotel guest you have free access to the Beach Club which can be reached by taking the free bus outside the hotel.It is a fantastic place with 7 pools and a wonderful beach view.There is a cafeteria, lockers, shop and towels to be hired free of charge.Not to be missed.... You have to queue for breakfast as it is very busy.You are given a card with a specific time but no one is following this system.The dining room is extremelly noisy.I had to wait for more than half an hour to do the check out so I would advise to do it very early in the morning if one is in a hurry.The problem is that each person takes a minimum of 15mn to check in and there are no separate queues for check-in and check out.
The location to the park was nice as you are next to the Far West within Port Aventura. The resort was beautifuly decorated as a old far west town and there are many nice places, the swiming pools were nice. The hotel entrance was quite tasteful. The Opera restaurant and particularly a waitresse, was really lovely and gave an excellent service within the resort. The little shop facility is nice, and the large cafeteria has good varied food. The rooms were pretty although small. I found that the reception was very disorganised and slow, we waited there for a long time and there were only few people working there to cater at peak hours. At entry time. I walked in on the cleaner and found our bed pillows had been thrown on the floor while she was making our beds. Which I was quite disgusted to see. The rooms had no soap and you had to keep asking for supplies. The room was tiny and the wardrobe had no spece for a family for a 4 star hotel there could be more details and for the price too. The staff at the Bar lounge late in the evening were quite unfriendly and quite rushed in their service.
Close proximity to theme park. Children enjoyed scrummy pancakes at breakfast.
It was very close to the Park which was the only reason we stayed there. I felt this was not a four star hotel, at best it was three star. the dining experience in particular was more like an institution that a Four Star Hotel The furnishing in the bedroom was also very basic ie. one locker between 4 people. My children however were delighted with the experience and that was shy we stayed.
clean, large and very comfortable no wifi in room,only in front of reception
Pleasant staff at reception, friendly room service, breakfast was nice, facilities were good Maybe the location isn't the best, not such a big deal though because everything else was great. Also we were questioned by one staff member about weather we were allowed to have the breakfast (didn't seem like she questioned anyone else...) possibly because of our age/appearance (I have a mohawk...) It wasn't a major incident though as I just showed her the card and it was fine.
Large comfortable rooms with aircon and very good prices. Restaurant not open for visitors but open for a large group of people who had pre-booked part of it. Food only available in your room and a limited menu.It was OK but we would have preferred to have eaten in the restaurant. Also no other restaurants within a sensible distance other than chinese.
Very helpful staff. Buffet breakfast was great value. Signage wasn´t great.
6Km from port aventura excellent value for overnight stay No beach!
Excellent rooms. Excellent food (both the 3 course dinner menu and the buffet breakfast were top class for the money). Good swimming pool and courtyard. Nice bar. Location was poor. Out of town and difficult to find.
Most staff was very friendly and nice. The swimming pool was very handy.Our room was very clean and well equipped. There is a car park available ouside the hotel so there's no need to pay and book the hotel car park. Everything was fine. Maybe the distance to centre of Tarragona - it was 10 minutes by bus or car, and not the best surrounding to walk there.
big room & bed.quite & clean
The hotel is new, clean and have big rooms. The food is good. It was hard to find the horel with the address from the web site. Every thing was great
the sink´s drain didn´t work well
Events like company parties or marriages at the pool... loud.
Pool and other facilities. Castelldefel is not the prettiest of places and there is a motorway and railway line between the hotel and the beach and only 1 pedestrian bridge
Gorgeous view. Large, open spaces to relax. Curteous staff. difficulty to find the hotel/entrance to hotel, when returning from Barcelona by car. Loud voices outside of our window until 01.00 am. bathroom drain smelt like moisture when the water is turned on.
Dilisious cakes during the brakfast! Very good parking of the hotel!
Large clean rooms, comfortable beds. Very bad sound isolation between the corridor and the rooms. We had to ask for a room at the end of the corridor in order not to be disturbed by other guests.
One should not mix up business and leisurea hotel. This hotel is clearly a business hotel, so if you're up to a holiday, rather prefer a hotel in the city center.Noisy because of the ringroad down the hill.
We had a beautiful room with an enormous bed which was very comfortable and an amazing meal for my birthday in the restaurant. Nothing
Traditional decor. Fiendly staff We were given twin beds which separated so we moved room. This room was above a generator which was very noisy. We didn't want to move again. Overall we really liked the Hotel & visit Castelldefels often so we would re visit, though we would be more specific with rooms.
Reception staff were excellent
Nice room. Easy to find. Close to airport, although we were charged €30 for the Taxi, which seems crazy for a 10 minute trip. Poor selection of TV channels
The hotel is nicely decorated and the rooms are very confortable, specially the bed. The staff is helpfull and they speak fluent English. The room was pretty small.
This was a modern hotel, excellent restaurant, excellent staff who went out of their way to be helpful. Would recommend them highly.
The hotel was ultra modern, luxurious and clean. The minibar was free! (soft drinks)It was in the centre of town within easy walking distance of the old quarter. Garage facilities.
The rooms we're spacious and well kept. It was 1.5km from the cathedral. Itbwas close to the main shopping drag but pretty far from everything else.
AC was not working well....
Excellent breakfast & free minibar. Very helpful & polite staff Underground carpark very difficult to get in and out of!
room was comfortable and v clean, free soft drinks minibar was useful for my 13 yr old son. no
Second time we've been as we love it- smart,convenient,stylish,comfortable and very good value!
The price and the quality provided for it - £70 (paid in advance) including excellent buffet breakfast. Good 40 minutes walk to the Miracle beach - however I believe there were buses to take you there.
The free minibar and fitness room w/sauna were great! Hotel is 20 min walking distance to downtown
We loved the hotel, the staff and specially the animation team. The food was quite good and well presented. There are activities for everyone and it's lots of fun. Surely will come back next year. Thank you all for making our vacations much better than we expected!
very pleasant staff really enjoyed our stay at the hotel the food wasnt great but couldnt fault anything else the pools were lovely and the rooms were great the best we have stayed in abroad. A great hotel for relaxing and for families
Location and sea
I booked 3 rooms but room maid did not prepare our 3 rooms. Also we could not use Spa in the evening.
this hotel has really good facilities (several bars, restaurant,supermarket,spa,3 pools,parking). Quality/ price - excellent. the problems with key cards to open the room
Good size room for the 3 of us. No, nothing, it was a good experience.
the outdoor swimming pool, the ping pong table, the billiard and the size of the room. Staff at the restaurant and the lady at the bar were very nice. The rooms are very basic and were not well cleaned when we arrived, and when we made our booking we asked a few things that obviously they never read or did not take into consideration. Some staff were really not nice and that's a pity because most of them were nice and it puts the overall evaluation down. I also didn't like the fact that there is a minibar but you need to pay to just use it. I had no idea and i brought medicines with me that should be placed in the fridge and i found it really unfair. The turkish bath was not working on the first day.
location, swimming pool was amazing and rooms were big the buffet dinner was crap.... some of the worst food i have ever tasted
Life guard around the pool at all times when people were swimming. Ask reception for anything they were always eager to help. Have now stayed at this hotel 3 times in the last 5years and probably will again in the future. Entertainment every evening if you stayed in that night and always a good selection of food.
friendly and helpful staff ;location to theme park; mini disco for kids in evening the pool outside was too cold
Breakfast is ok. Food at dinner time is terrible.
large spacious rooms, good variety of food at meal times. We arrived about midnight at the hotel and found that a lovely cold buffet and water was laid out in the dining room for us - most appreciated after a long day. there was not enough coffee dispensers in the dining room and this resulted in long queues for coffee etc.
It was clean and we was always able to get sun beds,but some needed repairing. No
Great hotel near to facilitiies food great had a lovely stay till we were checking out We were treated terribly at checkout by the reception staff and manager. Our visa had authorsied with our own bank when they put the payment through but was coming up declined on their end. They would not accept this and wanted us to pay twice and would not let us go. We missed our taxi for te airport. The payment gave us problems as we had only 100 euro on us and no pin for the card. We pleaded with them to let us go. The manager said that we would have to call family to get the money to go. We eventually promised to send te money by credit transfer when we got back to Ireland. Our bank has given us an authorisation number for the transaction. We were very upset when we left the hotel. They took copies of our passports. We will nopt be going back there
Good position for Portaventura and the beach/restaurants in Salou. Lots of shops nearby
Staff at the front desk during the day was great Staff in the restaurant was a bit rude. The night porter-receptionist was more than rude. We had to look for him as he always was away from his position, watching TV. And at that time, I was not able to borrow a simple corkscrew what means you can only demand something during the day, what is OK for a 2-star hotel but... this is a 4-star hotel!!!
Central and rooms perfect. Access road not very good with major construction work being carried out.
Very friendly and helpful staff. A great location in Salou, near to the main shopping street and only 5 mins walk from seafront promenade
3 people in a very small room!
The location is great. It is close to the beach and all other interesting places (shopping, bars, etc.). The staff was always nice and helpful. The gym is not really a gym. They have 3 exercisers from the las century. Besides we were a bit disappointed of the cleanness of our bathroom. It seems that they never clean the bidet. On balance too weak for a 4* hotel.
it was central in city noice
We felt the hotel was excellent value for money especially the evening meals which were fresh, well presented and tasty. The restaurant compared very favourable with the prices and menus in the town.
We found the staff to be very friendly and helpfull. The rooms were clean and comfortable . The pool on the top floor was great and also very clean . The buffet breakfast was was really good with a great choice of food and excellent servive .Location was great and close to the beach . The hotel was perfect but the taxi was expensive at 30 Euro to and from Reus Airport .
city center Internet connection was not working