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The hospitality and care given by hotel staff, comfort, and location WiFi network wasn't available in the rooms.
The hotel has a nice combination of accomidation, shopping and Theme park
i like the staff way to deal with custoumers and facilitiesof hotels
the place & the design of the rooms the insects
every thing was very good(venue, service,...etc) nothing all good
Everything was amaizing Nothing at all.
I loved the fact that it is so near to Sunway Lagoon and the shopping complex. However, to my dismay, the hotel staff didn't even know that I could purchase park tickets from the hotel, and at a discounted rate. And there was no direct connectivity to the park.
Good Service, Great breakfast and room service. Cheerfully allowed extra time to check out when held up in meeting and traffic No bad points
Near shopping mall and the water park for sure Tuesdays water park is closed! you also have to pay inside the water park for many essential things that we assumed it is covered by the ticket so make sure you carry enough cash. you cannot exit and come again unless you pay again for a new ticket.
Location and proximity to shopping 1 - early entry 2 - clean rooms 3 - renewal of furniture
The staffs are very amicable, helpful and infomative. The room is clean and cosy.
Easy internal access into shopping Mall and Sunway Lagoon Theme Park. No breakfast.
i liked almost everything, its wonderful
Convenience and easily accesible to Sunway Lagoon and shopping. Breakfast spread was not so good and the food was cold even though it was on a warmer.
The location was perfect with direct access to the mall and restaurants. The shuttle bus service was excellent since I had to go back and forth to Sunway College. Nothing.
Good location for family holiday. Direct access to Sunway Lagoon Theme Park and Pyramid Shopping Centre (ice skating, ten pin bowling archery and choice of food outlets) We had an interior facing room which was very dark inside even with lights on.
The bed very comfortable and the breakfast buffet quite a good variety. The TV in the studio - too small & TV channels too few
A great choice of breakfast options; hotel integrated with a huge shopping complex as well as a theme park; friendly and willing to help staff You have to pay quite a lot for Internet access in your room
Location and value for money Was in a room that could be used as an inter-connecting room and there was an extremely noisy family next door
The staff were friendly and helpful. Breakfastvariety was good with good There were some people at the downstairs restaurant who were smoking.
The food and service were excellent I couldn't get the air conditioning to do anything except very cold air, so had to switch it off most of the time. There was a small piece of paper propping up the tv and the furniture was a bit tired, but I enjoyed my stay.
Location, close to KL and PJ. Rooms
Staff were very helpful and friendly
Excellent breakfast and general food choices. Good location The rooms are a bit dated; due for renovation soon
the spacious of it's room and bathroom
Appreciate the good service at meal times The taxi touts. When I asked the door man to call for a taxi, he signalled for a taxi to appear. The taxi refused to use the meter and insisted on charging me randomly, alomst twice the normal fare. I am appalled that the Hilton staff seemed to be working hand in hand with the taxi drivers to overcharge guests. I noticed that there is a group of taxi drivers hanging out at the hotel and these were the ones that were being called on by the doormen.
Very good location and very nice location. Just nice from family There was no mirror and hair dressing table for lady to use.Bath room tap needs to replace (the room i stay it drop of and cannot trun. Room 1663)
service provided,friendly staff
Convenience for my friends No
comfortable yes, the bathroom shower water is not hot.. only apply to bath tub. and when i use the bath tub, the water splash out. and make the whole place very wet.
Friendliness of staff. Comfort and cleanliness of hotel and its spacious room. Public transport connection or availability is lacking. Immobile without own transport.
Very clean, everyone spoke english and were courteous, convenient parking was first come first serve and difficult. They apparently rent parking to business people as after work hours it was OK. They need to dedicate parking for hotel guests.
Location was nearest to work venue & room rates at competitive rates. Sheets were stained & room looking worn. Otherwise, acceptable business hotel.
Safe, good restaurants I could listen noise from neighbors(from side and ceiling) easily.
Great location and bang-for-the-buck rate for the kind of room & facilities you get.
The hotel room is huge and comfort..
big room, fast internet... the hotel is under decor....it is dusty....
So far, I think the food. The breakfast buffet spread is commendably good. Wide range of choices. There is no children's pool. And, the shuttle is not as convenient.
My last 3 trips was for a biz appointments near Damansara, Tropicana Mall, so it is location proximity. The room insulation is horrible, you can hear the water running, corridor noise of passerby and can actually hear your next roomates talking.
Excellent hotel for business The car-parking system has to be improved. Even after the hotel has 'stamped' the car-coupon, I couldnt clear the car-park most of the time. Too isolated
the cleanliness of the room and the security system i dont like the taxi service at the hotel. The limousine taxi services that provided in front of the hotel charge extra high comparing to the local meter standard taxi system. I have paid RM17.60 for a trip to One- Utama where is less than 10 km the distance. And the hotel didnt give us any option to select whether to take limousine or the budget taxi.
Cleaness of the hotel room (pillow, bed sheet)
nothing much no
Easy access to Hotel, comfortable room, Good fresh aircon. Shower Water too hot, can't control; Basement Carpark cleanliness, poor environment. No safebox.
Convenient location close to lrt station
We stay in a Premier Room which is quite big. Hotel staff friendly and helpful. Carpark is at the basement and there is a security counter. Good breakfast with a spread of local delights. Smoking at the hotel is allowed. However, they do have non-smoking rooms, and they don't smell of smoke.
The rooms are adequately large and beds are comfortable with good functioning aircons. I hate the smell from the carpet and the "smoke" environment although I stayed at a non-smoking floor.
Location convenient to Kuala Lumpur, Petaling Jaya & Klang during the off peak hours. Covered parking with security gives peace of mind. water jet should be provided next to WC for the convenient of those who need it!
Due to its convenient location,access to shopping malls was easy and food outlets are just nearby. Rather unpleasant odour from the bathroom even though it was clean.Probably from the drainage system..
Excellent service by the staff who were most helpful at all times. The door man spoke excellent English and did his best to make us feel welcome.
Provide basic necessities, clean & neat. I am not a smoker, please in the future provide me a non-smoker room. That is a very bad service.