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It's location. N.A
The gift for the children (chocolate etc)
The staff was very friendly and responsive. When we need a technician to show us how the air-conditioning worked, a member of staff came to our door within minutes. Excellent location too. At the heart of the shopping and dining area of Kuala Lumpur and just 20 minutes walk through a shopping centre to the famous Petronas Towers. The internet access in the rooms can be faster and easier to log on. Internet access is increasingly becoming a key consideration by visitors when deciding which hotel to choose.
location was excellent for shopping, many malls and shopping centers are within walking distance, other malls are close by taxi. the hotel Lobby looked very fancy and luxurious. I recommend this hotel if the main purpose of your trip to Kuala Lumpur is shopping. Hotel furniture was old. renovation included only 2 items: a flat screen TV and new toilet seat, the remaining room furniture and facilities are too old (maybe 15 years old). Pillows smelled horrible when we got the room, we complained about things there and the hotel duty manager Mr. Ghazali did his best to resolve all issues and make our stay comfortable and enjoyable.
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
Nice location Friendly staff
There is free internet in the room
i like everything about it not at alll
Superb location right at the centre of Bukit Bintang, modern contemporary design, bed is rather comfy. The hotel main entrance could do with a bit of a facelift with a protruding canopy for shelter or loading and unloading of guests. As two persons sharing a room may not necessarily be couples, the glass partition for the shower could be made more opaque. Or perhaps, a curtain could be introduced for more privacy. The mirror for the basin should be positioned facing the user instead of on the side.
OMG this hotel was absolutely amazing! The staff were incredible (front desk, butlers, bellhops, pool, everyone). They allowed us to check in hours ahead of time, as we arrived on a red-eye flight. Since the room wasn't quite ready, they showed us to breakfast and then the pool. The spa facility had EVERYTHING we could have needed to shower after a swim and get ready for the day. The spa lady even lent us her personal iPhone charging cord when she realized mine wasn't working properly. Then the front desk guy came to the pool to give us the room key personally. They REALLY have unparalleled customer service here, I've never experienced anything like it (and I've traveled to over 30 countries). The room was very luxurious and that BATHROOM.... It couldn't have been any better. That's my new dream bathroom! I would LOVE to stay here again and you should totally stay here if you are headed to Kuala Lumpur! Everything was wonderful...
The hotel under renewed so it's so noisy. I didn't advice anyone to stay in it
Central Location inside of Bukit Bintang. Easy to walk around, ~10 min to Jalan Alor, ~20min to KLCC. 24hr Room Service, attentive staff. Wi-Fi is awful for a country with so many DotA2 players and capable fiber connections. Construction was ongoing all around the hotel so it was pretty noisy during the day.
Great location in Bukit Bintang where just about everything happens, malls, restaurants, bars, nightlife... The hotel could do with some refurbishing, noisy air conditionning at night, picture frame suddenly falling off the wall also in the middle of the night and needing some plumbing to be done.
Everyfing Your prices of night tours or night food...
Very nice, excellent location.