Overview

Pacific Express Hotel

Jalan Hang Kasturi, Kuala Lumpur 50050, Malaysia
+60 320 226 888

RM 114+

Overall guest ratings

7.7/10 Good
Based on 4,714 reviews

Review highlights

  • 9.3
  • 6.7
  • 6.7
  • 5.8

Good to know

  • Comfortable beds
  • Great view
  • Great shopping
  • Wonderful sightseeing

Nearby

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    About

    When you stay at Pacific Express Hotel, you'll be in a fantastic location, just a 5-minute walk from Merdeka Square and Jamek Mosque. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. There's a fitness center, and rooms offer LED TVs and minibars.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • Outdoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Business centre
    • Express check out
    • Coffee shop
    • Pets not allowed
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 4,714 reviews
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      9.9 "99% thought it was easy to get to the train station."
      8.0 "Easily accessible by car, said 80%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "City centre within easy reach, said 97%."
      10.0 "Good access to the airport, said 100%."
    • 6.7 "Pool is mediocre."
    • 6.7 "Service is ok."
      5.1 "51% said the reception staff was ok."
      6.2 "Only 62% thought the service was professional."
      5.6 "Housekeeping was ok, according to 56%."
      6.0 "60% thought the management was tolerable."
      5.0 "50% found the room service acceptable."
      6.3 "63% said the concierge service was sufficient."
    • 6.1 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
    • 6.1 "Internet is average."
      5.9 "59% thought the wifi quality was ok."
    • 5.8 "Rooms are ok."
      5.3 "Only 53% said rooms were clean enough."
      5.4 "For only 54%, the bathroom was ok."
      5.8 "Only 58% said rooms were big enough."
      6.7 "Only 67% said the rooms were modern."
    • 5.2 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 3.3 "Breakfast is below average."
      2.8 "72% said the breakfast was too expensive."
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    Overall rating

    7.8 Good
    Based on 2,781 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% thought it was easy to get to the train station."
      9.7 "City centre within easy reach, said 97%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.7 "Pool is mediocre."
    • 6.3 "Average comfort."
      6.4 "Only 64% said rooms were big enough."
    • 6.3 "Service is ok."
      5.0 "50% said the reception staff was ok."
      6.0 "Only 60% thought the service was professional."
      5.6 "56% said the concierge service was sufficient."
    • 6.0 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      6.1 "For only 61%, the bathroom was ok."
      6.4 "Only 64% said rooms were big enough."
    • 5.8 "Internet is average."
      5.6 "56% thought the wifi quality was ok."
    • 5.3 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 3.5 "Breakfast is below average."
      3.0 "70% said the breakfast was too expensive."
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    Overall rating

    7.6 Good
    Based on 612 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      8.2 "Easily accessible by car, said 82%."
      9.9 "99% thought it was easy to get to the train station."
    • 7.7 "High value."
    • 6.9 "Pool is mediocre."
    • 6.3 "Service is ok."
      6.1 "Only 61% thought the service was professional."
    • 6.0 "Internet is average."
      5.8 "58% thought the wifi quality was ok."
    • 5.4 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.1 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      5.0 "Only 50% said rooms were big enough."
      5.1 "For only 51%, the bathroom was ok."
      6.4 "Only 64% said the rooms were modern."
    • 5.0 "Average comfort."
      5.0 "Only 50% said rooms were big enough."
    • 3.1 "Awful breakfast."
      2.4 "76% said the breakfast was too expensive."
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    Overall rating

    7.5 Good
    Based on 47 reviews
    • 9.1 "Terrific location."
    • 6.9 "Service is ok."
    • 6.4 "Average comfort."
    • 6.0 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
    • 5.8 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."

    Overall rating

    7.7 Good
    Based on 1,272 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.2 "Good service."
      7.9 "79% found the staff to be very friendly."
    • 6.9 "Pool is mediocre."
    • 6.5 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 6.2 "Sufficient wellness & sports facilities."
      6.4 "For only 64%, the fitness area was satisfactory."
    • 6.1 "Average comfort."
      5.9 "Only 59% said rooms were big enough."
    • 6.1 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      5.7 "For only 57%, the bathroom was ok."
      5.9 "Only 59% said rooms were big enough."
      6.8 "Only 68% said the rooms were modern."
    • 5.4 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 3.2 "Awful breakfast."
      2.8 "72% said the breakfast was too expensive."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Comfortable beds"
    "Great view"
    "Great shopping"
    "Wonderful sightseeing"
    data provided by TrustYou

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