Overview

Krystal Ixtapa

Blvd Ixtapa, S/N 4 Y 4A Zona Hotelera, 40880 Ixtapa, GR, Mexico
+52 755 553 0333

RM 313+

Overall guest ratings

7.2/10 Good
Based on 371 reviews

Review highlights

  • 8.1
  • 8.0
  • 5.0
  • 4.2

Nearby

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    About

    Location.

    Positioned between the Marina Ixtapa and the Palma Real golf clubs, NH Krystal Ixtapa is 500 meters from Magic World Waterpark in Ixtapa, Mexico. Zihuatanejo is located 7 kilometers (4.3 miles) from this hotel.

    Hotel Features.

    The hotel offers an All-Inclusive plan and a European plan, and caters to couples and families. The hotel hosts 6 restaurants and bars, including Bogart's, where international fare is accompanied by nightly pianist performances. The Lobby Bar is known for casino and salsa nights offered from late December through Easter, and mid-June through August. The lobby has 2 computers providing Internet access. The flexible event space can accommodate corporate or social events. An open-air fitness area features weight machines and free weights. The resort houses 2 outdoor pools surrounded by chaise lounges - 1 is an adults-only freeform pool, and the other pool features a children's and toddlers' area.

    Guestrooms.

    This resort offers 256 guestrooms and suites in an 11-story triangular building. Furnished balconies afford ocean views. Guestroom décor features marble-tile floors, Mexican artwork, and colorful bedspreads. Room amenities include wireless Internet access for a surcharge and cable television. Private bathrooms feature showers. Connecting/adjoining rooms are available on request.

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    Amenities

    • Fitness centre
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Night club
    • Free parking
    • Playground
    • Pool table
    • Storage available
    • Non-smoking rooms available
    • Beachfront
    • Facilities for disabled guests
    • Internet
    • Concierge service
    • Laundry service
    • Room service
    • Golf
    • Tennis
    • Coffee shop
    • Safe
    • Sauna
    • Steam room
    • Gift shop
    • Meeting/Banquet facilities
    • Child pool
    • Beauty salon
    • Air-conditioned
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.2 Good
    Based on 371 reviews
    • 8.1 "Breakfast is good."
    • 8.0 "Location is great."
    • 6.3 "Pool is mediocre."
    • 5.0 "Service is ok."
      4.0 "60% indicated the reception staff was not good."
      4.4 "56% complained about the restaurant service."
      4.3 "Bad housekeeping, according to 57%."
    • 4.2 "Disappointing food."
      3.9 "61% did not like what was on the menu."
      1.4 "For 86%, the dining experience was not enjoyable."
    • 4.0 "Rooms are not good."
      3.5 "65% didn't like the uncomfortable beds."
      0.9 "91% thought they were poorly maintained."
      2.8 "72% complained about the bathroom."
      0.4 "For 96%, the rooms looked old."
      1.3 "Air conditioning was criticized by 87%."
      2.7 "73% were disappointed with the minibar."
      0.4 "96% found problems with the furniture."
      3.8 "62% said rooms were dirty."
    • 3.8 "Internet is poor."
      3.9 "61% said the wifi quality was bad."
    • 3.4 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      1.3 "87% found the grounds unpleasant."
      0.0 "100% thought the facilities needed updating."
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    Overall rating

    7.0 Good
    Based on 174 reviews
    • 6.5 "Pool is mediocre."
    • 4.8 "Service is below average."
    • 4.2 "Rooms are not good."
      1.0 "90% thought they were poorly maintained."
      2.8 "72% complained about the bathroom."
      4.1 "59% didn't like the uncomfortable beds."
      3.8 "62% said rooms were dirty."
    • 4.2 "Disappointing food."
    • 3.4 "Not very clean."
      3.8 "62% said rooms were dirty."
    • 3.3 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."

    Overall rating

    7.1 Good
    Based on 189 reviews
    • 8.1 "Breakfast is good."
    • 8.0 "Location is great."
    • 5.3 "Service is ok."
    • 4.3 "Disappointing food."
      4.0 "60% did not like what was on the menu."
    • 3.6 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      0.5 "95% found problems with the furniture."
      0.8 "92% thought they were poorly maintained."
      3.5 "65% didn't like the uncomfortable beds."
      0.4 "For 96%, the rooms looked old."
    • 3.4 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
    • 3.3 "Not very clean."
    • 2.9 "Quite uncomfortable."
      3.5 "65% didn't like the uncomfortable beds."
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    Overall rating

    7.2 Good
    Based on 7 reviews
    • 3.8 "Rooms are not good."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
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