Overview

Crowne Plaza Northwest-Brookhollow

12801 Northwest Freeway, Houston, TX 77040, United States
+1 713 462 9977

RM 338+

Overall guest ratings

7.5/10 Good
Based on 590 reviews

Review highlights

  • 8.8
  • 8.7
  • 5.8
  • 4.6

Good to know

  • Friendly service

Nearby

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    About

    Southern hospitality and comfort await you at the Crowne Plaza Houston Northwest Hotel! We cater to many of Houston's major companies, such as Weatherford, Oceaneering, Cameron, GE, Baker Hughes and Siemens. The Crowne Plaza® Houston Northwest is centrally located to many of Houston's popular parks and entertainment venues and is especially ideal for visiting the Galleria Mall, Sam Houston Race Park, NRG Stadium (formerly Reliant), Toyota Center, Dynamo Stadium and Minute Maid Park. The Crowne Plaza® Houston Northwest is a hotel that is ideal for business travelers or tourists visiting the city. If you're searching for Houston ballrooms in which to host an event, look no further than our hotel. We are The Place to Meet and offer more than 17,000 square feet of meetings and event space along with such perks as complimentary wireless internet, business center, a dedicated Crowne Meetings Director and a two-hour RFP response guarantee. With so many arenas, museums, shopping centers, restaurants and attractions nearby, staying entertained in this city is easy. We offer fantastic amenities, including a refreshing outdoor pool and hot tub, a 24-hour Fitness Center, local shuttle service, Remington's Grill and Bar, the Crowne Plaza Sleep Advantage® Program with Guaranteed Wake-Up Calls.

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    InterContinental

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Terrace/Patio
    • Business centre
    • Laundry facilities
    • Cable or satellite TV
    • Night club
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    Based on 590 reviews
    • 8.8 "Pool is good."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      7.3 "73% thought the service was very professional."
    • 8.4 "Breakfast is good."
      7.8 "78% were happy with the price of the breakfast."
    • 7.5 "Good location."
      9.1 "Easily accessible by car, said 91%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 5.8 "Average comfort."
      5.8 "Beds were acceptable for 58%."
    • 5.8 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 4.6 "Rooms are not good."
      0.5 "95% thought they were poorly maintained."
      2.3 "77% complained about the bathroom."
      0.0 "For 100%, the rooms looked old."
      2.5 "Air conditioning was criticized by 75%."
      0.8 "92% found problems with the furniture."
      1.4 "86% had problems with the shower."
      1.8 "82% said the bathroom was dirty."
      2.5 "75% were unsatisfied with the kitchenette."
    • 4.0 "Wellness & sports facilities were not very nice."
      4.0 "60% didn't like the fitness area."
    • 3.7 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
    • 2.0 "Disappointing internet connection."
      0.0 "100% said the wifi quality was bad."
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    Overall rating

    7.4 Good
    Based on 212 reviews
    • 8.7 "Great service."
    • 8.0 "Breakfast is good."
    • 7.6 "High value."
    • 7.4 "Good location."
    • 5.8 "Average comfort."
      5.8 "Beds were acceptable for 58%."
    • 5.3 "Average cleanliness."
    • 5.3 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 4.3 "Vibe wasn't good."
    • 4.1 "Rooms are not good."
      5.0 "Only 50% said rooms were clean enough."
      0.4 "96% thought they were poorly maintained."
      2.4 "76% complained about the bathroom."
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    Overall rating

    7.4 Good
    Based on 123 reviews
    • 8.8 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 7.9 "High value."
    • 7.2 "Good location."
    • 6.0 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 5.9 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 5.6 "Average amenities."
      5.6 "56% thought the building was acceptable."
    • 4.6 "Rooms are not good."
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    Overall rating

    7.2 Good
    Based on 182 reviews
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.6 "Good location."
    • 5.7 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 5.7 "Average comfort."
      5.8 "Beds were acceptable for 58%."
    • 5.0 "Average amenities."
      4.9 "51% thought the building wasn't nice."
    • 4.6 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
    • 3.5 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.4 Good
    Based on 70 reviews
    • 8.5 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 7.8 "High value."
    • 7.6 "Good location."
    • 5.6 "Average comfort."
    • 4.5 "Rooms are not good."
    • 3.6 "Vibe wasn't good."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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