Overview

Mercure Kingfisher Bay Resort Fraser Island

Kingfisher Bay Resort, Fraser Island, Hervey Bay, QLD 4655, Australia
+61 741 949 300

RM 588+

Overall guest ratings

7.9/10 Good
Based on 928 reviews

Review highlights

  • 8.4
  • 7.8
  • 4.9
  • 4.2

Good to know

  • Professional service

Nearby

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    About

    A base for exploration or a quiet getaway with loved ones, discover World Heritage-listed Fraser Island with Mercure Kingfisher Bay Resort. A short 4 hour drive or 1 hour flight from Brisbane transports you to an island nestled perfectly at the start of the Great Barrier Reef. Filled with beautiful untamed natural landscapes, wildlife, rainforest, lakes and endless beaches, this 152 room resort features 3 outdoor pools, 3 restaurants, 5 bars and 6 different types of meeting rooms.

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    Amenities

    • Wi-Fi
    • Facilities for disabled guests
    • Laundry service
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • Safe
    • Airport shuttle
    • Fitness centre
    • ATM on-site
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Meeting/Banquet facilities
    • Spa
    • Outdoor pool
    • No smoking
    • 24 Hour Front Desk
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.9 Good
    Based on 928 reviews
    • 8.4 "Location is great."
      10.0 "100% appreciated the closeness to the beach."
    • 7.8 "Good beach."
    • 7.1 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
      9.2 "92% said the recreation staff was great."
      10.0 "100% said the tour guides were very nice."
    • 5.5 "Rooms are ok."
      6.0 "60% thought the kitchenette was ok."
    • 5.5 "Food is average."
      5.0 "Only 50% were satisfied with the menu."
      6.7 "Side dishes were satisfying, according to only 67%."
    • 4.9 "Breakfast is below average."
      1.8 "82% said the breakfast was too expensive."
    • 4.2 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
    • 3.5 "Value below average."
      2.1 "The price was too high for 79%."
      1.6 "84% thought it was overpriced."
      1.8 "82% said the breakfast was too expensive."
    • 3.3 "Not very clean."
      3.8 "62% said rooms were dirty."
      0.6 "94% said the bathroom was dirty."
      0.7 "Unclean dining area, according to 93%."
    • 2.6 "Disappointing internet connection."
      1.6 "84% thought it was overpriced."
      3.8 "62% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    Based on 566 reviews
    • 8.6 "Location is great."
    • 7.7 "Good beach."
    • 7.4 "Good service."
      8.5 "85% found the staff to be very friendly."
      10.0 "100% said the tour guides were very nice."
    • 5.1 "Food is average."
      5.4 "Only 54% were satisfied with the menu."
    • 4.9 "Rooms are not good."
      3.4 "66% said rooms were dirty."
      1.6 "84% complained about the bathroom."
      1.6 "For 84%, the rooms looked old."
      1.5 "85% thought they were poorly maintained."
      0.4 "96% said the bathroom was dirty."
    • 4.6 "Breakfast is below average."
      1.3 "87% said the breakfast was too expensive."
    • 4.4 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
    • 3.1 "Generally quite dirty."
      3.4 "66% said rooms were dirty."
      0.4 "96% said the bathroom was dirty."
    • 3.0 "Terrible value."
      2.2 "The price was too high for 78%."
      1.5 "85% thought it was overpriced."
      1.3 "87% said the breakfast was too expensive."
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    Overall rating

    7.9 Good
    Based on 315 reviews
    • 8.2 "Location is great."
    • 6.8 "Service is ok."
    • 6.7 "Bar is ok."
    • 5.5 "Rooms are ok."
    • 5.1 "Food is average."
    • 4.6 "Breakfast is below average."
    • 4.4 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
    • 3.1 "Generally quite dirty."
      3.7 "63% said rooms were dirty."
    • 3.1 "Terrible value."
      1.8 "The price was too high for 82%."
      1.9 "81% thought it was overpriced."
    • 2.6 "Disappointing internet connection."
      1.9 "81% thought it was overpriced."
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    Overall rating

    8.1 Excellent
    Based on 46 reviews
    • 8.6 "Location is great."
    • 7.0 "Good amenities."
    • 7.0 "Good service."
    • 5.4 "Food is average."
    • 5.3 "Rooms are ok."
    • 3.8 "Vibe wasn't good."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Professional service"
    data provided by TrustYou
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