Overview

Castello City Hotel
Best Terrace

62 Martyron 1, Avenue, Heraklion 713 04, Greece
+30 281 025 1212

RM 155+

Overall guest ratings

8.4/10 Excellent
Based on 1,856 reviews

Review highlights

  • 9.4
  • 9.2
  • 8.4
  • 5.9

Good to know

  • Accessible parking
  • Near city centre

Nearby

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    About

    Castello City Hotel is the ideal choice for the visitor to the city of Heraklion.

    Designed to meet the highest expectations of its select clientele, both professional and recreational, it offers an elegant ambiance, high-class service, and stylish accommodation.

    The hotel is open throughout the year, has easy access to and from the airport and port, and is conveniently located close to the commercial and historic centres of the city.

    Whatever your reason for visiting our ancient city, you will find a warm welcome, high-class facilities, and outstanding service at Castello City Hotel.

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    Castello City Hotel

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Internet
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    Based on 1,856 reviews
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      9.4 "94% found the restaurant service to be one of the best."
    • 9.2 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 8.4 "Location is great."
      8.5 "City centre within easy reach, said 85%."
      8.2 "Great parking, according to 82%."
      9.8 "98% thought parking was inexpensive."
      9.2 "Near to public transport, according to 92%."
      8.5 "85% liked the proximity to sightseeing."
      7.8 "78% liked the proximity to shopping."
    • 8.3 "Very good internet connection."
      8.2 "82% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 7.1 "Good amenities."
      7.5 "75% thought the building was wonderful."
      9.1 "91% loved the terrace."
    • 5.9 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 5.8 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
      5.7 "For only 57%, the tv was ok."
    • 4.3 "Not very comfortable."
      4.6 "54% said rooms were small."
      3.5 "65% thought it was too noisy."
      4.4 "56% didn't like the uncomfortable beds."
      2.5 "75% criticized the small bathroom."
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    Overall rating

    8.3 Excellent
    Based on 1,262 reviews
    • 9.6 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      8.8 "88% said the reception staff was great."
      9.3 "93% found the restaurant service to be one of the best."
    • 9.2 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 8.4 "Location is great."
      8.5 "Great parking, according to 85%."
      8.3 "City centre within easy reach, said 83%."
      9.9 "99% thought parking was inexpensive."
      8.3 "83% liked the proximity to sightseeing."
    • 8.1 "Very good internet connection."
      8.1 "81% said the wifi quality was great."
    • 6.0 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
    • 5.9 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.5 "Not very comfortable."
      5.0 "Only 50% said rooms were big enough."
      4.6 "54% didn't like the uncomfortable beds."
      3.4 "66% thought it was too noisy."
      2.4 "76% criticized the small bathroom."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 296 reviews
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
    • 9.1 "Excellent breakfast."
    • 8.3 "Location is great."
      7.9 "Great parking, according to 79%."
      8.5 "City centre within easy reach, said 85%."
      9.6 "96% thought parking was inexpensive."
      9.3 "Near to public transport, according to 93%."
    • 5.8 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 4.6 "Rooms are not good."
      3.1 "69% complained about the bathroom."
      3.8 "62% didn't like the uncomfortable beds."
      4.6 "54% said rooms were small."
      4.1 "For 59%, the rooms looked old."
      3.7 "63% had problems with the shower."
      3.4 "66% thought they were poorly maintained."
    • 3.8 "Not very comfortable."
      3.8 "62% didn't like the uncomfortable beds."
      4.6 "54% said rooms were small."
      3.3 "67% thought it was too noisy."

    Overall rating

    8.5 Excellent
    Based on 296 reviews
    • 9.4 "World class service."
      10.0 "100% found the staff to be very friendly."
    • 9.3 "Excellent breakfast."
    • 8.6 "Location is great."
      8.6 "City centre within easy reach, said 86%."
      8.9 "Near to public transport, according to 89%."
      8.4 "Great parking, according to 84%."
    • 8.5 "Very good internet connection."
      8.5 "85% said the wifi quality was great."
    • 7.1 "Good amenities."
      7.4 "74% thought the building was wonderful."
      9.2 "92% loved the terrace."
    • 6.3 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
    • 6.1 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.3 "Not very comfortable."
      4.4 "56% said rooms were small."
      2.5 "75% criticized the small bathroom."
      3.6 "64% thought it was too noisy."
      4.8 "52% didn't like the uncomfortable beds."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Accessible parking"
    "Near city centre"
    data provided by TrustYou

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