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Hoàn Kiếm District
Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country
The bed was very comfy The hotel never received my booking via booking.com and this caused me many problems. The staff helped and contacted yourselves but they had no record of my booking despite me having confirmation from your site. Also the shower continually leaked and this was an issue.
Room was great and the breakfast buffet was wonderful.
Location was good and only a short walk to various sights of interest.
I stayed in a Suite, just fantastic Maybe the room service menu card could be more elaborate
Food was really good in all restaurants. Facilities are old
Everything was fine, really nice terrace on top fl. (but the bar was closed). Friendly and helpful staff. Great location!
The beds and the toilets were clean when we checked in. The rooms were clean and the room was spacious enough. A couple of points: 1) The lights in the room are not bright enough. 2) We asked for a double bed room, but then the hotel gave us one single bed each in the room and when asking them to change this, they told us that there are no more rooms available with king size bed.
Great friendly service and location No bar access
Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.