Overview

Hangzhou West Lake Golden Plaza Hotel
Top Lake Hotel

131 JieFang Road, Shangcheng District, Hangzhou 310009, China
+86 571 8792 6666

RM 249+

Overall guest ratings

8.7/10 Excellent
Based on 5,302 reviews

Review highlights

  • 9.3
  • 8.5
  • 7.4
  • 5.8

Good to know

  • Clean rooms
  • Spacious rooms
  • Good accessibility by car

Nearby

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    Amenities

    • Meeting/Banquet facilities
    • Spa
    • Sauna
    • Fitness centre
    • Wi-Fi
    • Concierge service
    • Laundry service
    • Room service
    • Restaurant
    • Bar/Lounge
    • Parking
    • Safe
    • Non-smoking rooms available
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    Based on 5,302 reviews
    • 9.3 "Terrific location."
      9.6 "Easily accessible by car, said 96%."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      8.1 "Near to public transport, according to 81%."
      9.3 "93% thought parking was inexpensive."
      8.1 "81% liked the proximity to sightseeing."
      8.8 "88% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 8.5 "Food is delicious."
      8.5 "85% enjoyed the snacks that were offered."
      10.0 "100% were happy with the price."
      8.8 "Yummy desserts, said 88%."
    • 7.4 "High comfort."
      8.1 "81% thought rooms were spacious."
      7.1 "71% said the beds were comfortable."
    • 7.4 "Good service."
      7.9 "79% thought the service was very professional."
      7.2 "72% found the staff to be very friendly."
    • 6.4 "Rooms are ok."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 5.8 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 5.4 "Vibe was decent."
    • 4.8 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
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    Overall rating

    9.1 Excellent
    Based on 583 reviews
    • 9.3 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
    • 8.8 "Food is delicious."
    • 7.7 "High comfort."
      8.4 "84% thought rooms were spacious."
    • 7.0 "Good service."
      7.2 "72% found the staff to be very friendly."
    • 6.4 "Rooms are ok."
      7.0 "70% said the beds were comfortable."
    • 5.8 "Breakfast is mediocre."

    Overall rating

    8.9 Excellent
    Based on 1,961 reviews
    • 8.9 "Location is great."
      9.4 "Easily accessible by car, said 94%."
      9.5 "95% liked the proximity to shopping."
      8.1 "Near to public transport, according to 81%."
      9.4 "94% thought parking was inexpensive."
      10.0 "100% thought it was easy to get to the train station."
    • 8.4 "Food is delicious."
    • 7.2 "High comfort."
      7.8 "78% thought rooms were spacious."
      7.1 "71% said the beds were comfortable."
    • 7.0 "Good service."
      6.9 "Only 69% found the staff to be friendly enough."
    • 5.9 "Rooms are ok."
    • 5.8 "Breakfast is mediocre."
    • 5.2 "Vibe was decent."
    • 4.9 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
    • 3.8 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      0.3 "97% thought the facilities needed updating."
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    Overall rating

    8.6 Excellent
    Based on 2,544 reviews
    • 9.4 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
    • 8.6 "Food is delicious."
    • 7.3 "High comfort."
      8.3 "83% thought rooms were spacious."
      7.2 "72% said the beds were comfortable."
    • 6.8 "Service is ok."
      5.5 "55% said the reception staff was ok."
    • 6.0 "Rooms are ok."
    • 5.8 "Breakfast is mediocre."
    • 5.0 "Vibe was decent."
    • 4.5 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
    • 3.9 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      0.3 "97% thought the facilities needed updating."
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    Overall rating

    8.7 Excellent
    Based on 212 reviews
    • 9.3 "Terrific location."
    • 7.7 "Good cleanliness."
      7.6 "76% said rooms were clean."
    • 7.5 "High comfort."
      8.3 "83% thought rooms were spacious."
    • 7.1 "Good service."
    • 6.4 "Rooms are ok."
    • 5.4 "Vibe was decent."
    Hotel type
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Clean rooms"
    "Spacious rooms"
    "Good accessibility by car"
    data provided by TrustYou
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