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Hangzhou West Lake Golden Plaza Hotel
Top Lake Hotel

131 JieFang Road, Shangcheng District, Hangzhou 310009, China
+86 571 8792 6666

RM 254+

Overall guest ratings

9.1/10 Excellent
Based on 6,902 reviews

Review highlights

  • 9.3
  • 7.6
  • 7.3
  • 4.9

Good to know

  • Comfortable beds
  • Spacious rooms
  • Good accessibility by car

Nearby

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    About

    Hangzhou West Lake Golden Plaza Hotel features a rooftop terrace and puts you within a 15-minute drive of West Lake. Guests can indulge in massages and enjoy Chinese cuisine at Pearl Restaurant, which is open for breakfast, lunch, and dinner. A bar/lounge and a sauna are other highlights, and rooms at this upscale hotel offer 24-hour room service and minibars.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • Spa
    • Fitness centre
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Bar/Lounge
    • Sauna
    • Free Internet
    • Pets not allowed
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    9.1 Excellent
    Based on 6,902 reviews
    • 9.3 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
      9.6 "96% liked the proximity to shopping."
      9.5 "95% thought parking was inexpensive."
      10.0 "100% thought it was easy to get to the train station."
      7.9 "79% liked the proximity to sightseeing."
      9.0 "90% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.6 "High comfort."
      8.2 "82% thought rooms were spacious."
      7.5 "75% said the beds were comfortable."
      7.5 "75% thought it was pleasantly quiet."
    • 7.3 "Good service."
      7.5 "75% found the staff to be very friendly."
    • 6.6 "Rooms are ok."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 5.3 "Vibe was decent."
    • 4.9 "Breakfast is below average."
      3.5 "65% said the breakfast was too expensive."
    • 4.6 "Internet is poor."
      4.6 "54% said the wifi quality was bad."
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    Overall rating

    9.0 Excellent
    Based on 690 reviews
    • 9.1 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
    • 7.9 "High comfort."
      8.5 "85% thought rooms were spacious."
      7.7 "77% thought it was pleasantly quiet."
      7.3 "73% said the beds were comfortable."
    • 6.7 "Service is ok."
      5.1 "51% said the reception staff was ok."
    • 6.5 "Rooms are ok."
    • 4.7 "Breakfast is below average."

    Overall rating

    8.7 Excellent
    Based on 2,553 reviews
    • 9.0 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
      9.6 "96% liked the proximity to shopping."
      7.9 "79% liked the proximity to sightseeing."
    • 7.3 "High comfort."
      8.0 "80% thought rooms were spacious."
      7.4 "74% said the beds were comfortable."
      7.5 "75% thought it was pleasantly quiet."
    • 6.6 "Service is ok."
      5.3 "53% said the reception staff was ok."
    • 5.9 "Rooms are ok."
    • 4.7 "Breakfast is below average."
    • 4.6 "Internet is poor."
      4.6 "54% said the wifi quality was bad."
    • 4.5 "Vibe wasn't good."
      0.4 "96% criticized the unstylish hotel."
      4.3 "For 57%, the lobby entrance was sub-standard."
    • 3.6 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      0.3 "97% thought the facilities needed updating."
      4.3 "For 57%, the lobby entrance was sub-standard."
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    Overall rating

    8.6 Excellent
    Based on 3,381 reviews
    • 9.3 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      8.3 "Near to public transport, according to 83%."
    • 8.4 "Food is delicious."
    • 7.1 "Good service."
      7.6 "76% found the staff to be very friendly."
    • 6.1 "Rooms are ok."
    • 5.0 "Breakfast is mediocre."
    • 4.6 "Vibe wasn't good."
      0.5 "95% criticized the unstylish hotel."
    • 4.2 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
    • 4.0 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      0.4 "96% thought the facilities needed updating."
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    Overall rating

    8.7 Excellent
    Based on 276 reviews
    • 9.2 "Terrific location."
    • 7.8 "Good cleanliness."
      7.8 "78% said rooms were clean."
    • 7.5 "High comfort."
      8.1 "81% thought rooms were spacious."
      7.3 "73% thought it was pleasantly quiet."
    • 7.4 "Good service."
    • 6.7 "Rooms are ok."
    • 5.0 "Breakfast is mediocre."
    • 4.6 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Comfortable beds"
    "Spacious rooms"
    "Good accessibility by car"
    data provided by TrustYou

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