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Hangzhou West Lake Golden Plaza Hotel
Top Lake Hotel

131 JieFang Road, Shangcheng District, Hangzhou 310009, China
+86 571 8792 6666

RM 248+

Overall guest ratings

9.1/10 Excellent
Based on 6,902 reviews

Review highlights

  • 9.3
  • 7.6
  • 7.3
  • 4.9

Nearby

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    About

    With a stay at Hangzhou West Lake Golden Plaza Hotel in Hangzhou (Shangcheng), you'll be minutes from Si Cheng Church and Zhejiang University First Affiliated Hospital. This 4-star hotel is within close proximity of Wushan Night Market and Westlake Yintai Shopping Mall.

    Rooms

    Make yourself at home in one of the 287 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.

    Amenities

    Dip into one of the 3 spa tubs or enjoy other recreational amenities, which include a sauna. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.

    Dining

    Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include express check-in, express check-out, and a 24-hour front desk. This hotel has 3 meeting rooms available for events.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • Spa
    • Fitness centre
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Bar/Lounge
    • Sauna
    • Free Internet
    • Pets not allowed
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    9.1 Excellent
    Based on 6,902 reviews
    • 9.3 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
      9.6 "96% liked the proximity to shopping."
      9.5 "95% thought parking was inexpensive."
      10.0 "100% thought it was easy to get to the train station."
      7.9 "79% liked the proximity to sightseeing."
      9.0 "90% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.6 "High comfort."
      8.2 "82% thought rooms were spacious."
      7.5 "75% said the beds were comfortable."
      7.5 "75% thought it was pleasantly quiet."
    • 7.3 "Good service."
      7.5 "75% found the staff to be very friendly."
    • 6.6 "Rooms are ok."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 5.3 "Vibe was decent."
    • 4.9 "Breakfast is below average."
      3.5 "65% said the breakfast was too expensive."
    • 4.6 "Internet is poor."
      4.6 "54% said the wifi quality was bad."
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    Overall rating

    9.0 Excellent
    Based on 690 reviews
    • 9.1 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
    • 7.9 "High comfort."
      8.5 "85% thought rooms were spacious."
      7.7 "77% thought it was pleasantly quiet."
      7.3 "73% said the beds were comfortable."
    • 6.7 "Service is ok."
      5.1 "51% said the reception staff was ok."
    • 6.5 "Rooms are ok."
    • 4.7 "Breakfast is below average."

    Overall rating

    8.7 Excellent
    Based on 2,553 reviews
    • 9.0 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
      9.6 "96% liked the proximity to shopping."
      7.9 "79% liked the proximity to sightseeing."
    • 7.3 "High comfort."
      8.0 "80% thought rooms were spacious."
      7.4 "74% said the beds were comfortable."
      7.5 "75% thought it was pleasantly quiet."
    • 6.6 "Service is ok."
      5.3 "53% said the reception staff was ok."
    • 5.9 "Rooms are ok."
    • 4.7 "Breakfast is below average."
    • 4.6 "Internet is poor."
      4.6 "54% said the wifi quality was bad."
    • 4.5 "Vibe wasn't good."
      0.4 "96% criticized the unstylish hotel."
      4.3 "For 57%, the lobby entrance was sub-standard."
    • 3.6 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      0.3 "97% thought the facilities needed updating."
      4.3 "For 57%, the lobby entrance was sub-standard."
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    Overall rating

    8.6 Excellent
    Based on 3,381 reviews
    • 9.3 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      8.3 "Near to public transport, according to 83%."
    • 8.4 "Food is delicious."
    • 7.1 "Good service."
      7.6 "76% found the staff to be very friendly."
    • 6.1 "Rooms are ok."
    • 5.0 "Breakfast is mediocre."
    • 4.6 "Vibe wasn't good."
      0.5 "95% criticized the unstylish hotel."
    • 4.2 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
    • 4.0 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      0.4 "96% thought the facilities needed updating."
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    Overall rating

    8.7 Excellent
    Based on 276 reviews
    • 9.2 "Terrific location."
    • 7.8 "Good cleanliness."
      7.8 "78% said rooms were clean."
    • 7.5 "High comfort."
      8.1 "81% thought rooms were spacious."
      7.3 "73% thought it was pleasantly quiet."
    • 7.4 "Good service."
    • 6.7 "Rooms are ok."
    • 5.0 "Breakfast is mediocre."
    • 4.6 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Lake Hotel
    Guests say this is a nice lake hotel.
    data provided by TrustYou

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