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Flower Inn - West Lake

No 20 Santai Yunshe, Hangzhou 310007, China
+86 571 2897 8333

RM 112+

Overall guest ratings

8.0/10 Good
Based on 811 reviews

Review highlights

  • 8.4
  • 8.0
  • 4.1
  • 3.9

Nearby

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    About

    With a stay at Flower Inn - West Lake in Hangzhou (West Lake), you'll be close to Huangang Garden and West Lake. This hotel is within close proximity of Viewing Fish at Flower Harbor and Prince Bay Park.

    Rooms

    Make yourself at home in one of the 83 air-conditioned rooms featuring LCD televisions. Complimentary high-speed (wired) Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as desks and blackout drapes/curtains.

    Amenities

    Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless Internet access.

    Dining

    Satisfy your appetite at the hotel's restaurant, which serves lunch and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided.

    Business, Other Amenities

    Featured amenities include a business center, a 24-hour front desk, and a safe deposit box at the front desk.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Free parking
    • Storage available
    • Coffee shop
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 811 reviews
    • 8.4 "Vibe was good."
      9.6 "96% enjoyed the friendly atmosphere."
      8.9 "89% thought the hotel was luxurious."
    • 8.0 "Great service."
      10.0 "100% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      7.5 "Management was excellent, said 75%."
    • 7.1 "Good location."
      8.8 "88% liked the proximity to sightseeing."
      8.0 "80% liked the proximity to shopping."
    • 5.5 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 4.1 "Breakfast is below average."
    • 3.9 "Rooms are not good."
      1.7 "83% said rooms were small."
      2.0 "80% complained about the bathroom."
      2.0 "80% didn't like the uncomfortable beds."
      0.0 "100% thought they were poorly maintained."
      0.6 "94% thought the tv was sub-standard."
      1.4 "86% had problems with the shower."
      2.9 "71% criticized the small bathroom."
      0.0 "For 100%, the rooms looked old."
      0.0 "Air conditioning was criticized by 100%."
    • 2.7 "Quite uncomfortable."
      1.7 "83% said rooms were small."
      2.0 "80% didn't like the uncomfortable beds."
      2.9 "71% criticized the small bathroom."
      0.0 "Air conditioning was criticized by 100%."
    • 1.4 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    Based on 194 reviews
    • 8.2 "Great service."
    • 8.2 "Vibe was good."
      9.5 "95% enjoyed the friendly atmosphere."
    • 6.9 "Location is acceptable."
    • 6.3 "Food is average."
    • 5.3 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
    • 4.4 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
    • 4.0 "Rooms are not good."
      1.4 "86% said rooms were small."
      2.8 "72% complained about the bathroom."
    • 2.5 "Quite uncomfortable."
      1.4 "86% said rooms were small."
    View all review categories

    Overall rating

    7.8 Good
    Based on 397 reviews
    • 8.4 "Vibe was good."
      9.6 "96% enjoyed the friendly atmosphere."
    • 7.7 "Good service."
      10.0 "100% found the staff to be very friendly."
    • 7.2 "Good location."
    • 5.6 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 4.3 "Breakfast is below average."
    • 3.5 "Rooms are not good."
      1.6 "84% said rooms were small."
      1.9 "81% complained about the bathroom."
      1.9 "81% didn't like the uncomfortable beds."
      0.0 "100% thought they were poorly maintained."
    • 2.5 "Quite uncomfortable."
      1.6 "84% said rooms were small."
      1.9 "81% didn't like the uncomfortable beds."
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    Overall rating

    8.4 Excellent
    Based on 32 reviews
    • 8.6 "Vibe was good."
      9.6 "96% enjoyed the friendly atmosphere."
    • 7.4 "Good location."
    • 7.1 "High value."
    • 4.0 "Rooms are not good."

    Overall rating

    7.7 Good
    Based on 186 reviews
    • 8.5 "Vibe was good."
      9.6 "96% enjoyed the friendly atmosphere."
    • 7.9 "Good service."
      10.0 "100% found the staff to be very friendly."
    • 6.9 "Location is acceptable."
    • 6.4 "Food is average."
    • 3.9 "Rooms are not good."
      1.5 "85% said rooms were small."
      2.0 "80% didn't like the uncomfortable beds."
      1.8 "82% complained about the bathroom."
    • 2.6 "Quite uncomfortable."
      1.5 "85% said rooms were small."
      2.0 "80% didn't like the uncomfortable beds."
    Hotel type
    Lake Hotel
    Guests say this is a nice lake hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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