Overview

Brook Hotel

21 Zi Jin Gang Road, Hangzhou 310030, China
+86 571 8586 3333

RM 176+

Overall guest ratings

8.5/10 Excellent
Based on 1,652 reviews

Review highlights

  • 9.3
  • 7.2
  • 3.3
  • 3.1

Good to know

  • Good accessibility by car
  • Friendly atmosphere

Nearby

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    About

    Brook Hotel puts you 5.7 mi (9.2 km) from West Lake. After relaxing in the sauna, guests can grab a bite to eat at Chinese Restaurant, which serves breakfast, lunch, and dinner. Rooms at this upscale hotel offer up nice touches like iPod docks and slippers, along with LCD TVs and room service.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Business centre
    • Car hire
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Coffee shop
    • Airport shuttle
    • Sauna
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.5 Excellent
    Based on 1,652 reviews
    • 9.3 "Terrific location."
      8.8 "Easily accessible by car, said 88%."
      9.7 "97% liked the proximity to sightseeing."
      9.6 "Great parking, according to 96%."
      9.0 "90% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.2 "Good service."
      7.4 "74% found the staff to be very friendly."
    • 5.9 "Average amenities."
    • 5.2 "Breakfast is mediocre."
    • 3.3 "Internet is poor."
    • 3.1 "Awful rooms."
      0.5 "95% said rooms were small."
      2.9 "71% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."
      1.4 "86% thought the tv was sub-standard."
      0.7 "93% said the bathroom was dirty."
      1.5 "For 85%, the rooms looked old."
      3.3 "67% criticized the small bathroom."
      2.3 "77% found problems with the furniture."
    • 1.7 "Quite uncomfortable."
      0.5 "95% said rooms were small."
      3.3 "67% criticized the small bathroom."
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    Overall rating

    8.6 Excellent
    Based on 264 reviews
    • 9.7 "Terrific location."
      9.0 "Easily accessible by car, said 90%."
    • 7.1 "Good service."
      7.5 "75% found the staff to be very friendly."
    • 6.8 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 4.9 "Breakfast is below average."
    • 3.2 "Awful rooms."
      0.5 "95% said rooms were small."
      2.9 "71% complained about the bathroom."
    • 1.4 "Quite uncomfortable."
      0.5 "95% said rooms were small."

    Overall rating

    8.5 Excellent
    Based on 462 reviews
    • 9.5 "Terrific location."
      8.9 "Easily accessible by car, said 89%."
      9.8 "98% liked the proximity to sightseeing."
    • 6.8 "Service is ok."
      6.8 "Only 68% thought the service was professional."
      6.6 "66% said the reception staff was ok."
    • 5.2 "Breakfast is mediocre."
    • 2.5 "Awful rooms."
      0.3 "97% said rooms were small."
      2.5 "75% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."
      1.5 "Air conditioning was criticized by 85%."
    • 1.5 "Quite uncomfortable."
      0.3 "97% said rooms were small."
      1.5 "Air conditioning was criticized by 85%."

    Overall rating

    8.7 Excellent
    Based on 809 reviews
    • 9.3 "Terrific location."
      8.7 "Easily accessible by car, said 87%."
      7.3 "73% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      9.5 "Great parking, according to 95%."
    • 8.2 "Good value."
    • 7.6 "Good service."
      7.9 "79% found the staff to be very friendly."
    • 5.2 "Breakfast is mediocre."
    • 3.3 "Internet is poor."
    • 2.8 "Awful rooms."
      0.6 "94% said rooms were small."
      2.5 "75% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."
      1.3 "For 87%, the rooms looked old."
    • 1.8 "Quite uncomfortable."
      0.6 "94% said rooms were small."
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    Overall rating

    8.6 Excellent
    Based on 115 reviews
    • 9.1 "Terrific location."
    • 7.9 "High value."
    • 5.3 "Breakfast is mediocre."
    • 3.7 "Rooms are not good."
      0.6 "94% said rooms were small."
    • 1.7 "Quite uncomfortable."
      0.6 "94% said rooms were small."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Good accessibility by car"
    "Friendly atmosphere"
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