Overview

Banyan Tree Hangzhou

No 21 Zijingang Road, Hangzhou 310000, China
+86 571 8586 0000

RM 1,646+

Overall guest ratings

9.2/10 Excellent
Based on 1,256 reviews

Review highlights

  • 8.7
  • 7.9
  • 6.4
  • 5.5

Good to know

  • Friendly service
  • Professional service
  • Friendly atmosphere
  • Luxurious Hotel

Nearby

    show all

    About

    A great choice for a stay in Hangzhou, Banyan Tree Hangzhou features a marina and offers an airport shuttle (available on request) for CNY 600 per vehicle. You can visit the spa to be pampered with hot stone massages, body scrubs, or aromatherapy, and Baiyun Chinese Restaurant, one of 3 restaurants, serves lunch and dinner. There's an indoor pool and a bar/lounge, and rooms at this luxurious hotel get the details right with pillow menus and bathrobes.

    Less show all
    Hotels.com

    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Child pool
    • Cable or satellite TV
    • Safe
    • Airport shuttle
    • Non-smoking rooms available
    • Business centre
    • Coffee shop
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.2 Excellent
    Based on 1,256 reviews
    • 8.7 "Vibe was good."
      9.6 "96% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 7.9 "High comfort."
      8.3 "83% thought rooms were spacious."
      8.7 "87% thought it was pleasantly quiet."
      8.3 "83% said the beds were comfortable."
      8.3 "83% liked the big bathroom."
    • 7.7 "Good service."
      7.8 "78% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      10.0 "100% were happy with the shuttle service."
      10.0 "100% said the concierge service was amazing."
    • 7.7 "Good location."
      9.2 "92% liked the proximity to sightseeing."
      9.0 "90% liked the proximity to shopping."
    • 7.3 "Wellness & sports facilities were pleasant enough."
    • 6.4 "Rooms are ok."
      5.3 "Only 53% found the balcony ok."
    • 5.5 "Breakfast is mediocre."
    • 3.7 "Value below average."
    • 3.4 "Not very clean."
      3.3 "67% said rooms were dirty."
    View all review categories

    Overall rating

    9.3 Excellent
    Based on 351 reviews
    • 8.3 "Vibe was good."
      9.5 "95% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.2 "Comfort level is high."
      8.5 "85% thought rooms were spacious."
      8.6 "86% said the beds were comfortable."
    • 7.9 "Good service."
      8.2 "82% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
    • 7.7 "Wellness & sports facilities were pleasant enough."
    • 7.6 "Good location."
    • 6.8 "Rooms are ok."
      5.1 "Only 51% found the balcony ok."
    • 5.5 "Breakfast is mediocre."
    • 3.5 "Value below average."
    • 3.1 "Generally quite dirty."
      3.1 "69% said rooms were dirty."
    • 2.3 "Horrible pool."
    View all review categories

    Overall rating

    9.3 Excellent
    Based on 690 reviews
    • 9.0 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.2 "Great service."
      8.1 "81% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
    • 7.7 "High comfort."
      7.9 "79% thought rooms were spacious."
      8.7 "87% thought it was pleasantly quiet."
    • 7.7 "Good location."
      9.2 "92% liked the proximity to sightseeing."
      7.3 "Easily accessible by car, said 73%."
      8.8 "88% liked the proximity to shopping."
    • 7.3 "Wellness & sports facilities were pleasant enough."
    • 5.8 "Rooms are ok."
    • 5.7 "Breakfast is mediocre."
    • 3.6 "Value below average."
    • 3.3 "Not very clean."
      3.0 "70% said rooms were dirty."
    View all review categories

    Overall rating

    9.5 Excellent
    Based on 175 reviews
    • 8.8 "Vibe was good."
      9.6 "96% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 7.9 "Good location."
    • 7.9 "High comfort."
      8.4 "84% thought rooms were spacious."
    • 7.2 "Good service."
    • 6.3 "Rooms are ok."
    • 5.1 "Breakfast is mediocre."
    • 4.2 "Value below average."
    View all review categories

    Overall rating

    9.4 Excellent
    Based on 37 reviews
    • 8.7 "Vibe was good."
      9.7 "97% enjoyed the friendly atmosphere."
    • 7.9 "Good service."
    • 7.8 "Good location."
    • 7.6 "High comfort."
    • 6.4 "Rooms are ok."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    "Professional service"
    "Friendly atmosphere"
    "Luxurious Hotel"
    data provided by TrustYou
    Photos
    Map

    Map