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The staff was very friendly My room was horrible. It didn't seem clean, needed painting, the shower was awful, water got all over
We enjoyed the beautiful view and the waterfront location. Also, we were able to walk to the Crystal Caves, The Swizzle Inn and Baileys Ice Cream. Bus stop at entrance enabled us to traverse Bermuda with ease by bus and ferry. We did not take the all inclusive food plan because we were out all day and wanted to try different dining experiences. That worked out well.
Everything. Staff, rooms, beach, location, price and view Beach bar closes too early.
the location, the littke jakussi, so quiet, the way it is all situated, the view from the room
The pool was enjoyable as were the natural cave attractions Food was mediocre, no room service, long walk from room to other ammenities, room was outdated, advertised free wifi but it never worked, no ice near room
We loved the scenic aspect, beautiful views. I absolutely loved being able to come out and sit in the lawn chairs and see Bermuda. We really liked how central it was to everything. We also loved the caves and plan to come back when it's warmer so we can swim in them! Wish we were told more about the all inclusive aspect of the resort. Had no idea until our last day there when we saw a sign telling us about it. Financially, it's not smart to stay there unless you are apart of the all inclusive package.
The staff were friendly and eager to see we enjoyed ourselves. The hotel beach on the bay is convenient, nice, and uncrowded. We used the bus pass to explore the island, and found people very helpful, and interested in providing a great tourist experience. The island people clearly want to earn our tourist business. Give them a try, they earned it.
Hi quality/ friendly/ green/ short taxi ride from airport/ beuatiful
proximity to beach nice cove. Lots to rent at dive shop boat, kayaks, snorkel gear, etc. Staff except for pool bar staff were very friendly. Food is lousy. Bar service at pool terrible waited 26 minutes for a drink at 2PM. Outdated...grounds dirty. outdoor seating DIRTY. Gave me wrong room key, walked in on another couple embarrassing. caves littered with garbage, towels, napkins, straws, empty beer bottles. Rooms outdated.
Food was good. Wish they had more Caribbean food. Menus are more Americanized This time of year the high is like 68-70 so it got very cold some days and jacuzzi wasn't working
The room was confrontable and the staff were so nice. The quality of the food was mediocre for the price I paid.
Less than 5 minutes from the airport. Staff extremely friendly and helpful. Room large, clean and comfortable with an excellent view of the bay. Food in restaurants were good. Not great but good enough. Bus stop a short walk down the drive. Scooter rental just outside the grounds. Bus passes gained access to all buses and ferries which will get one to any part of the islands easily. Bathroom was small. Grounds were well removed from Hamilton, the Dockyards and elsewhere. One needed to take 20 minute bus ride or the more expensive taxi to get anywhere.
Location is perfect. New pool awesome The first room I was given was looking out at employee parking lot when my itinerary stated room was next to new pool seems to always happen when you book through travel sites
Marcus restaurant, Pool. Small rooms. Expensive for what they offer. Not great service. Ran out of towels and chairs at the beach of their sister property.
The staff were very friendly, helpful, and courteous. The hotel is very convenient for walking to town/shops and to the ferry terminal. The food at the new Marcus Samuelson restaurant was very good. The hotel was under renovations and this was not made apparent when booking the hotel. The construction work started quite early every day - including Sunday. Overall, the hotel is very nice but not as luxurious as expected for the price.
If you are looking for a quiet upscale place to stay in Bermuda you must consider Rosedon. It's a hidden oasis right in Hamilton. Easy walking to shops and restaurants. The staff were all extremely friendly and helpful, the rooms and grounds very clean. The gardens are beautiful. We would definitely return. Was not a concern for us, but no restaurant or bar on premises. They do provide an honor bar in the main building though and plenty of places within walking distance.
Close to airport Filthy. Garbage had not been emptied. There were crumbs on the floor. And when we moved the couch to watch TV the floor was filthy. No batteries in the either of the remote control in the living room. shower provided just more than a trickle of water. Cab driver warned me to lock all doors when we go out. Such a waste. We were staying only one night prior to our flight home. Otherwise we would have moved hotels.
The facility was fantastic (one bedroom apt with king sized bed) and in every room we had a breath-taking ocean side view! Staff was hands off, but very helpful when we needed something. We took a dip in the pool every morning and the area was very quiet and secluded. Right next to a bus stop as well! We cannot wait to come back! This is not a "dislike," but more of a suggestion. The hotel felt more like a timeshare, which is what we wanted. We had a full kitchen to cook food and received clean towels daily- otherwise it was very independent.