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I enjoyed the quiet and cleanliness of the hotel.
The staff was very friendly. The breakfast was excellent. Rooms clean ans tidy.
The stay itself was pretty good, the hotel has a good level of service. Too bad we were not able to cancel some of the rooms we reserved as we had a couple of guys being sick. It was not clearly outlined on the booking.com website that we could not cancel any rooms due to the low price of the rooms.
Location to city center - walking distance. English speaking staff. Very friendly and efficient. N/A
The friendliness of staff and access to information
It was cleaned and the staff was very kind There is not shuttle bus to the airport
housekeeping not up to the usually excellent standards of Accor hotels in Germany (e.g. cobwebs in room, tissue dispenser left empty for 2 days).
Spacious room friendly staff and efficient room service Cold room no heating uncomfortable bed very expensive but slow wifi connection
Breakfast was very expensive and very slow service, which spoiled the stay.