Overview

Best Western Hospitality Hotel & Suites

5500 28th Street Southeast, Grand Rapids, MI 49512-2052, United States
+1 616 949 8400

RM 378+

Overall guest ratings

8.0/10 Good
Based on 767 reviews

Review highlights

  • 9.8
  • 9.0
  • 8.9
  • 6.1

Good to know

  • Spacious rooms
  • Clean rooms
  • Great menu
  • Friendly service

Nearby

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    About

    Guests of the Best Western Hospitality Hotel & Suites will be pleased to find that each well-appointed guest room and suite includes satellite television with HBO®, a refrigerator, microwave and complimentary high-speed wireless Internet access. Other amenities offered at this Grand Rapids MI hotel include a complimentary hot breakfast buffet each morning, complimentary dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R. Ford International Airport - located just three miles away. Close to Frederik Meijer Gardens & Sculpture Park, John Ball Zoo, Gerald R. Ford Museum, Van Andel Arena, Grand Rapids Drive and 30 minutes away from Michigan's Adventure. Business guests of the Best Western Hospitality Hotel & Suites will also appreciate this Grand Rapids MI hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College, Spectrum Health's Butterworth Hospital Complex, Grand Valley State University's Cook-DeVos Center for Health Sciences and Michigan State University Secchia Center Medical School. The Best Western Hospitality Hotel & Suites is a hotel in Grand Rapids that is close to Amway®, Meijer®, Cascade Engineering® and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants, many of them participating popular Annual Restaurant Week. Coming in for a sporting event? This Grand Rapids MI hotel location is near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, MVP Field House (directly across the street) and AMF Eastbrook Lanes Bowling Center.

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    bestwestern.com

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Cable or satellite TV
    • Laundry facilities
    • Free airport shuttle
    • Long-term parking (surcharge)
    • Storage available
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.0 Good
    Based on 767 reviews
    • 9.8 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Easily accessible by car, said 100%."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% liked the proximity to sightseeing."
    • 9.0 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 8.9 "Food is delicious."
      9.4 "94% loved the menu selection."
      10.0 "100% were happy with the price."
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.5 "95% thought the service was very professional."
      8.5 "Management was excellent, said 85%."
      8.8 "88% were happy with the shuttle service."
      8.6 "Housekeeping was great, according to 86%."
    • 8.5 "Pool is good."
    • 6.1 "Rooms are ok."
      6.4 "64% thought the minibar was ok."

    Overall rating

    7.9 Good
    Based on 322 reviews
    • 9.7 "Terrific location."
    • 9.3 "Excellent breakfast."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 8.8 "Food is delicious."
      9.3 "93% loved the menu selection."
    • 8.6 "Pool is good."
    • 6.3 "Average comfort."
      6.6 "Only 66% said rooms were big enough."
    • 5.6 "Rooms are ok."
      6.6 "Only 66% said rooms were big enough."
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    Overall rating

    7.5 Good
    Based on 291 reviews
    • 9.8 "Terrific location."
    • 9.1 "World class service."
      9.4 "94% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 9.0 "Food is to die for."
    • 9.0 "Excellent breakfast."
    • 8.1 "Pool is good."
    • 5.9 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 5.4 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
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    Overall rating

    8.0 Good
    Based on 107 reviews
    • 9.7 "Terrific location."
      10.0 "Easily accessible by car, said 100%."
    • 8.8 "Breakfast is good."
    • 8.7 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.6 "Good value."
    • 6.7 "Average cleanliness."
    • 6.2 "Rooms are ok."
    • 5.3 "Vibe was decent."
    • 4.9 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
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    Overall rating

    7.3 Good
    Based on 46 reviews
    • 9.2 "Excellent breakfast."
    • 8.9 "Great service."
    • 6.8 "Average comfort."
    • 6.1 "Rooms are ok."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Spacious rooms"
    "Clean rooms"
    "Great menu"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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    large pool
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    breakfast area
    free dinner
    great breakfast
    pool area
    basketball court
    glass partition
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