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There were not to many people staying at the time and I was inpressed by the service and the staff.
The Bed [To Hard]
Close distance to Estepona town, Gibraltar and also to the beach. I was looking for a hotel which gave me this opportunity together with relaxation and good service. This hotel gave me all of this. I was especially impressed with one of the Reception staff "Pepe" who assisted me with something that I left in the room on checkout and forwarded it onto me. The lack of tea/coffee making facilites in the room & also no English entertainment channels on TV.
It's position right next to the sea. The price given for breakfast on the board by the restaurant was 50euros. Although our breakfast was included, and was very nice, this high price put us off having other meals at the hotel - where no menus or prices were displayed. We drove into Estepona instead!
The service and food were good. The rooms very well maintained and decorated in excellent taste. Because there is a spa independent of, but associated with, the hotel, there are many fewer spa services included in the price of the room. For example, the sports facilities were included in the room, but there was no jacuzzi or steam/sauna room, which was not the case in other similarly priced rooms at 5-star hotels. It is a pity that the hotel doesn't negotiate a steep discount. For example, the price of use of just the Thalasso pools, steam rooms etc is 30 Euros per day! and the day is not the same as a day at the hotel: 12 to 12pm. It is a calendar day. So you cannot check into a hotel before noon and you must check out before noon the next day. I f you wish a sauna on the two days, it is 60 euros. This is absurd.
Great Hotel for the price we paid. Staff were freindly, and we arrived to find a bottle of cava, which was nice given we got married that day. We ordered room service at 23.20 and it arrived an hour later stone cold!
The comfort of the rooms and the beautiful view from the balcony. The room was spacious and well arranged.
Everything perfect except the food in the restaurants en de a la carte menu during lunch was very very bad Cold food bad quality very bad
The staff was very friendly and professional, amazing spa. The hotel and restaurants were very expensive.
Cleanliness, Attentiveness & Location It would have been better if the shop was open & the barber was present.
Good room, good views, helpful staff, and very clean hotel. Beds were very hard
The rooms were lovely with spectacular view, clean spacious and comfortable. The breakfast was exceptional, very good variety of foods and the service was superb. Will book again. I didn't pay for parking but was usually lucky to find a space close to the entrance.
The staff went out of their way to help us with our enquiries. The room was of good size with an ocean view, & a view of Gibraltar. When we decided to stay for another night they matched the Bookings.com price. The hallway carpets desperately need to be replaced, or at least cleaned.
It was too empty and without atmosphere also the room that I occupied was far to close to the piano bar area and I was unable to sleep due to the noise
pool, location, size coffee
The the location was the main reason for selecting this hotel no
Fully deserves its four stars, and 9 out of 10 of the staff are extremely helpful and serviceminded. The pool area is spacious and there were never any problems getting sunchairs, whatever time on the day (end October). The food is good, and the buffet means that everyone finds food to their liking. The Piano-bar was at times undermanned when it was "invaded" by the "black ribbon all-inclusive gang".
Great sea view, large tarrace and access tp beach. Very good breakfast. Carpet requires replacement.
Relaxed comfortable hotel facilities, superb breakfast buffet. Very noisy swimming pool waterfalls near our room-daytime only but all day long. Charging for car parking unless you can find a space in front of hotel-no way in busy season. Unsafe to park elsewhere-we had our hire car tyres knifed whilst parked across the road. Use the hotel parking areas and get extra car insurance because you are not covered for tyre damage.
The hotel staff were absolutely fantastic. After having my handbag stolen outside of the hotel they took care of my partner and myself with such care and compassion, as well as professionalism. Will return within the next few weeks hopefully
Very comfortable bed. Nice garden. Excellent breakfast. Very helpfull staff. Great stay :-)
The hotel is amazing, we are definately coming back! Very spacious and comfortable room and excellent hotel facilities. The spa is lovely and the spa therapists are very polite and skilled. The spa access is actually only for 1 hour. Not that they would come and ask you to leave, but it would be nicer if you could stay longer if you wish to do so.
A very nice and new (2010) hotel with well developped facilities. Tasty breakfast with different choices. We were upgraded from a standard SV room to a luxury SV suite which was very spacious and comfortable. A kettle in the room is also very convenient (not usual for Spain). Spacious and inexpensive underground parking although you can park your car just near the hotel at the adjoining territory. Our room was just near the reception and the exit to the main lobby so it was a little bit noisy early in the morning when other hotel guests go for a breakfast (I think also due to very beautiful floors but without any coverage...). If you don't have HB and want to go out in the evening it is better to have a car as the hotel is located 7 km from Estepona and there are no restaurants nearby.
We spend a weekend in this hotel and it was very good, value for money the restaurant buffet was very good same with breakfast. All the staff were very nice and helpful. We will use this hotel again.
The standard of the hotel and the friendly staff were the highlights of the visit. Excellent rooms and very comfortable.
The staff were very courteous & helpfull. The breakfast & lunch meals were excellent. The main evening restaurant was not great value
Friendly staff and clean, comfortable room. Really good concierge service. Lovely pool area and gardens. Breakfast was good but evening food not really special. Housekeeping was spasmodic - bed not turned down 3 out of 5 evenings.
The rooms and food were excellent. Staff very accomodating No
the friendly atmosphere and beautiful surroundings would have liked extre information about the beach
Hotel overall was comfortable and friendly View from the room was not good and as we have stayed with your group of hotels before thought we may have been given a better room
The Wonderful Atmosphere and Friendliness of all the staff.
very comfortable ,very relaxed ,staff great the cost ,it is just overpriced for the area,a small bottle of water is 4.50 plus tax ,
Nice family hotel and good food - expensive drinks 2.50 euro for small child drink - the games activities for children were very good The beds were too hard - couldn't sleep and the pillows too soft - please invest money in better mattresses for beds or have an alternative softer mattress - Childrens drinks are too expensive
The staff was very friendly and helpful. The food was good. The shower equipment in the bathroom should be renovated
Bus shuttle to golf course Food was very fair. Staff appear to not enjoy their job! The step out to the balcany would need to be painted/highlighted, it's very dangerous.
Rooms could do with a coat of paint. No tea and coffee facilities in the room. Windsurfing equipment disapointing.
We liked the location of the resort and the activities they had to keep everyone entertained The hotel was built in 1964, and it needs alot of upgarding. Our room had a fould smell, the hotel in general had a old and mildew smell to it. Would not recommend it or stay there again
All the rooms had a beautiful view and balcony. The nearness of the sea. Friendliness and efficiency of staff. Good food. Excellent breakfast. Nice pool, and other facilities. It was a bit worn out, e.g. the carpetibng in the room.
size of room very badly designed, ie finding way around, down to toilet roll holders jammed in against toilet seat.
The rooms were really clean and a very good size Yes - the staff especially the buffet (evening) were very surly and unhelpful. The food was the worst I've ever tasted for 20 Euro's. The only choice of veg was sprouts and these were cold as were the fries which were completely tasteless
Large pool. relaxing lounge bar. Food pathetic - especially evening dinner. Bathroom not up to date. No tea facilities in bedroom. Very long walk to bedroom. No toiletories in bathroom.
Mostly I liked the position of the hotel, the view and the personal who was vwery nice and helpful. The general feeling of a room not quite tidy, a litle bit dusty.
Not a very big hotel so not over crowded. Check in is too late (3pm).
The standard of breakfast was not good value for money.You can buy better cheaper locally and we did
the staff were very friendly and helpful,the hotel was a great starting point for our journey around southern spain.the directions to the hotel easy to follow. the outside pool needed to be heated (still to cold in may)
comfort too cold in communal areas and food was of poor quality no hot water for shower 7.30am
The setup and the location was great.
Excellent hotel, with excellent staff who were very helpful. The room size was super.
Very clean and tidy, with helpful staff
Large rooms in good condition; clean; good value for the money. Helpful staff. Secluded, pleasant, shaded area around pool. All in all, an acceptable hotel at a reasonable rate. Excellent English speakers at front desk. Roadway access to hotel a little tricky off the A-7 if you're not paying attention. Hotel clearly visible from roadway with good signage, but you may not see it it time to make that exit; take next one (if east bound) you'll still get there. A-7 under construction several miles east of hotel with detours in place. Restaurants a little weak, breakfast just okay. Wi-Fi okay in many locations, but seemed deadly slow.
We can regret the absence of ironing facilities electric kettle poor kitchen ustencils
Great swiming pool. Restaurant (reasonable prices for take away (ie: pizza for 7,5 € and paella for 10 €). Cleaning of common area. Extra charge for room cleaning. Kids activities and entertainment (weak). Extra charge for parking (9€). Difficult to find parking inside the hotel/ free parking outside
The hotel and facilities are excellent, the pool, apartment, restaurant and bar are all immaculately presented. The staff are all friendly and appear relaxed and hard working. The only critiscisms I would have would be the lack of appliances in the kitchen i.e a kettle, toaster and grill. Although a kettle was provided on request. Also the hot water was scalding hot and I would be wary of letting my children near the taps.
Good service, nice comfortable rooms, good pool Beach is very quiet and requires walking over stones to get into the sea which drops in depth very quickly - would not be safe for young children - no lifeguard. Despite being hotel residents a charge of 3 euro applied per bed. Hotel is a 15 euro taxi ride (each way) in the direction of either Estepona or Puerto Banus. No supermarket facility nearby and no outdoor seating area overlooking beach.
only few members of staff spoke english, main language in hotel is spanish and french
Beautiful hotel,nice rooms with seaview, free sunbeds on beach.Great staff..Very good breakfast buffet.
Very cold swimming pools
Cleanliness The same paella was displayed too long (3 days) and had a sour taste by the 3rd day.
Very comfortable and nice to stay in.
WE all thought this was a lovely hotel with beautiful scenery.
the grounds and pool area were very good and the views outstanding car parking very good.in busier times could be a problem long way from Estepona.At dinner I could not have wine as there was nowhere to go locally without driving
Fantastic hotel, good clean swimming pool, indoor pool and jacuzzi. Need a car to get to. Named el Paraiso for the sign posting.
swimming pool excellent ,but only used as a base. cooked breakfasts could have been hotter
Comfortable clean room. Excellent curteous staff. Food good. Sea/swimming pool view. Would use again
the place is beutiful and the rooms are big and the brakefast was greath the dificulty of finding it
Another pleasant holiday, hotel, food, staff and location still perfect - keep up the good work. We will return again in March.
it's peaceful setting
Relaxing, excellent pool facilities,
my view of the pool and sea.
Chilled out at the pool - last few days in Andalucia after a hectic two weeks! Finding it from the A7 - the map is not accurate. Signs on the main road would help!
The surroundings - like an oasis. except for the traffic noise! marion was a perfect hostess so trying to please. We left some spectacles behind and she got in touch with my daughter to let us know. Just the difficulty in finding the place. A german group also took a very long time to locate it.
Helpful personal staff,peaceful empty gardens a real retreat. Exciting detail to the theme decoration of each room. A feeling of home from home. loved everything,would have found a hairdryer useful
Nice individual hotel where each room has a different theme. Good to recommend for hanging out on the pool and relaxing. Many young international couples (around 25-35). It may be hard to arrive in the evenings or on weekends because then reception is not looked after - we waited 15 minutes to be let in and given our room. If the receptions is off working hours the cleaning leadies do not understand english and it might be difficult to communicate if you do not speak spanish. Also: it is further away from the beach as it looks in the pictures.
Nice rooms round pool. Good Breakfast. Secure parking uncomfortable beds!! Very difficult to google as map and address cannot be traced. (Easiest by looking for the hotel and then going over the satellite view. the hotel is straight off a motorway, but there is no noise, strangely!)
It was central for us as family live around the Diana area. The pool was good and kept clean. Breakfast was fairly good, always a good choice. rooms cleaned every day. As our room was on the main road it was very noisy from traffic.did get used to it after the first night. Air conditioning not up to standard for the temperatures in August
Reasonable breakfast Smokey smell in bedroom, burn marks on bath and bedside unit, Holes in bedcover
the breakfast and the friendly helpful staff the room did smell very musty and the tv was all spanish chanels
Stayed in October as a base for a business trip. A well located, clean & tidy 3 star hotel. Free wifi in the bar area, friendly staff, clean and comfortable rooms. A nice clean pool. Good friendly service from all the staff. Good location in terms of choice of resturrants and bars (excellent indian restaurant adjacent). Will definately stay again.
Central location for many of the tourist spots. From our point of view the plumbing in our room (104) needs upgrading and the room needed refurbishing due to damp. I think this was an exception as our friends room was in much better condition.
In general it was pleasant. However hotel reception staff was unfriendly, and we found a cockroach in our bathroom. The hotel staff however only stated that "it should not be there" without taking any further action or giving any compensation to us. Cockroach in bathroom.
The price was very good The place for the hotel
It was clean tidy, economical and suited my needs Directions to find it could have been better (tricky to find correct exit from main road in the dark