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The service and food were good. The rooms very well maintained and decorated in excellent taste. Because there is a spa independent of, but associated with, the hotel, there are many fewer spa services included in the price of the room. For example, the sports facilities were included in the room, but there was no jacuzzi or steam/sauna room, which was not the case in other similarly priced rooms at 5-star hotels. It is a pity that the hotel doesn't negotiate a steep discount. For example, the price of use of just the Thalasso pools, steam rooms etc is 30 Euros per day! and the day is not the same as a day at the hotel: 12 to 12pm. It is a calendar day. So you cannot check into a hotel before noon and you must check out before noon the next day. I f you wish a sauna on the two days, it is 60 euros. This is absurd.
Cleanliness, Attentiveness & Location It would have been better if the shop was open & the barber was present.
Everything perfect except the food in the restaurants en de a la carte menu during lunch was very very bad Cold food bad quality very bad
Great Hotel for the price we paid. Staff were freindly, and we arrived to find a bottle of cava, which was nice given we got married that day. We ordered room service at 23.20 and it arrived an hour later stone cold!
The Bed [To Hard]
The comfort of the rooms and the beautiful view from the balcony. The room was spacious and well arranged.
There were not to many people staying at the time and I was inpressed by the service and the staff.
It's position right next to the sea. The price given for breakfast on the board by the restaurant was 50euros. Although our breakfast was included, and was very nice, this high price put us off having other meals at the hotel - where no menus or prices were displayed. We drove into Estepona instead!
Close distance to Estepona town, Gibraltar and also to the beach. I was looking for a hotel which gave me this opportunity together with relaxation and good service. This hotel gave me all of this. I was especially impressed with one of the Reception staff "Pepe" who assisted me with something that I left in the room on checkout and forwarded it onto me. The lack of tea/coffee making facilites in the room & also no English entertainment channels on TV.
The staff was very friendly and professional, amazing spa. The hotel and restaurants were very expensive.
It was too empty and without atmosphere also the room that I occupied was far to close to the piano bar area and I was unable to sleep due to the noise
Good room, good views, helpful staff, and very clean hotel. Beds were very hard
The hotel staff were absolutely fantastic. After having my handbag stolen outside of the hotel they took care of my partner and myself with such care and compassion, as well as professionalism. Will return within the next few weeks hopefully
pool, location, size coffee
The the location was the main reason for selecting this hotel no
The staff went out of their way to help us with our enquiries. The room was of good size with an ocean view, & a view of Gibraltar. When we decided to stay for another night they matched the Bookings.com price. The hallway carpets desperately need to be replaced, or at least cleaned.
The rooms were lovely with spectacular view, clean spacious and comfortable. The breakfast was exceptional, very good variety of foods and the service was superb. Will book again. I didn't pay for parking but was usually lucky to find a space close to the entrance.
Fully deserves its four stars, and 9 out of 10 of the staff are extremely helpful and serviceminded. The pool area is spacious and there were never any problems getting sunchairs, whatever time on the day (end October). The food is good, and the buffet means that everyone finds food to their liking. The Piano-bar was at times undermanned when it was "invaded" by the "black ribbon all-inclusive gang".
Relaxed comfortable hotel facilities, superb breakfast buffet. Very noisy swimming pool waterfalls near our room-daytime only but all day long. Charging for car parking unless you can find a space in front of hotel-no way in busy season. Unsafe to park elsewhere-we had our hire car tyres knifed whilst parked across the road. Use the hotel parking areas and get extra car insurance because you are not covered for tyre damage.
Great sea view, large tarrace and access tp beach. Very good breakfast. Carpet requires replacement.
The staff was very friendly and helpful. The food was good. The shower equipment in the bathroom should be renovated
Large pool. relaxing lounge bar. Food pathetic - especially evening dinner. Bathroom not up to date. No tea facilities in bedroom. Very long walk to bedroom. No toiletories in bathroom.
We liked the location of the resort and the activities they had to keep everyone entertained The hotel was built in 1964, and it needs alot of upgarding. Our room had a fould smell, the hotel in general had a old and mildew smell to it. Would not recommend it or stay there again
Rooms could do with a coat of paint. No tea and coffee facilities in the room. Windsurfing equipment disapointing.
The rooms were really clean and a very good size Yes - the staff especially the buffet (evening) were very surly and unhelpful. The food was the worst I've ever tasted for 20 Euro's. The only choice of veg was sprouts and these were cold as were the fries which were completely tasteless
Bus shuttle to golf course Food was very fair. Staff appear to not enjoy their job! The step out to the balcany would need to be painted/highlighted, it's very dangerous.
size of room very badly designed, ie finding way around, down to toilet roll holders jammed in against toilet seat.
Nice family hotel and good food - expensive drinks 2.50 euro for small child drink - the games activities for children were very good The beds were too hard - couldn't sleep and the pillows too soft - please invest money in better mattresses for beds or have an alternative softer mattress - Childrens drinks are too expensive
All the rooms had a beautiful view and balcony. The nearness of the sea. Friendliness and efficiency of staff. Good food. Excellent breakfast. Nice pool, and other facilities. It was a bit worn out, e.g. the carpetibng in the room.
the friendly atmosphere and beautiful surroundings would have liked extre information about the beach
Friendly staff and clean, comfortable room. Really good concierge service. Lovely pool area and gardens. Breakfast was good but evening food not really special. Housekeeping was spasmodic - bed not turned down 3 out of 5 evenings.
The staff were very courteous & helpfull. The breakfast & lunch meals were excellent. The main evening restaurant was not great value
Hotel overall was comfortable and friendly View from the room was not good and as we have stayed with your group of hotels before thought we may have been given a better room
The Wonderful Atmosphere and Friendliness of all the staff.
The rooms and food were excellent. Staff very accomodating No
very comfortable ,very relaxed ,staff great the cost ,it is just overpriced for the area,a small bottle of water is 4.50 plus tax ,
We can regret the absence of ironing facilities electric kettle poor kitchen ustencils
The hotel and facilities are excellent, the pool, apartment, restaurant and bar are all immaculately presented. The staff are all friendly and appear relaxed and hard working. The only critiscisms I would have would be the lack of appliances in the kitchen i.e a kettle, toaster and grill. Although a kettle was provided on request. Also the hot water was scalding hot and I would be wary of letting my children near the taps.
Great swiming pool. Restaurant (reasonable prices for take away (ie: pizza for 7,5 € and paella for 10 €). Cleaning of common area. Extra charge for room cleaning. Kids activities and entertainment (weak). Extra charge for parking (9€). Difficult to find parking inside the hotel/ free parking outside
Excellent hotel, with excellent staff who were very helpful. The room size was super.
comfort too cold in communal areas and food was of poor quality no hot water for shower 7.30am
Large rooms in good condition; clean; good value for the money. Helpful staff. Secluded, pleasant, shaded area around pool. All in all, an acceptable hotel at a reasonable rate. Excellent English speakers at front desk. Roadway access to hotel a little tricky off the A-7 if you're not paying attention. Hotel clearly visible from roadway with good signage, but you may not see it it time to make that exit; take next one (if east bound) you'll still get there. A-7 under construction several miles east of hotel with detours in place. Restaurants a little weak, breakfast just okay. Wi-Fi okay in many locations, but seemed deadly slow.
The setup and the location was great.
the staff were very friendly and helpful,the hotel was a great starting point for our journey around southern spain.the directions to the hotel easy to follow. the outside pool needed to be heated (still to cold in may)
Not a very big hotel so not over crowded. Check in is too late (3pm).
The standard of breakfast was not good value for money.You can buy better cheaper locally and we did
Very clean and tidy, with helpful staff
Mostly I liked the position of the hotel, the view and the personal who was vwery nice and helpful. The general feeling of a room not quite tidy, a litle bit dusty.
Very comfortable and nice to stay in.
Very cold swimming pools
Beautiful hotel,nice rooms with seaview, free sunbeds on beach.Great staff..Very good breakfast buffet.
only few members of staff spoke english, main language in hotel is spanish and french
Cleanliness The same paella was displayed too long (3 days) and had a sour taste by the 3rd day.
Good service, nice comfortable rooms, good pool Beach is very quiet and requires walking over stones to get into the sea which drops in depth very quickly - would not be safe for young children - no lifeguard. Despite being hotel residents a charge of 3 euro applied per bed. Hotel is a 15 euro taxi ride (each way) in the direction of either Estepona or Puerto Banus. No supermarket facility nearby and no outdoor seating area overlooking beach.
my view of the pool and sea.
it's peaceful setting
Another pleasant holiday, hotel, food, staff and location still perfect - keep up the good work. We will return again in March.
the grounds and pool area were very good and the views outstanding car parking very good.in busier times could be a problem long way from Estepona.At dinner I could not have wine as there was nowhere to go locally without driving
WE all thought this was a lovely hotel with beautiful scenery.
swimming pool excellent ,but only used as a base. cooked breakfasts could have been hotter
Fantastic hotel, good clean swimming pool, indoor pool and jacuzzi. Need a car to get to. Named el Paraiso for the sign posting.
Relaxing, excellent pool facilities,
the place is beutiful and the rooms are big and the brakefast was greath the dificulty of finding it
Comfortable clean room. Excellent curteous staff. Food good. Sea/swimming pool view. Would use again
First visit to this resort and very impressed with size and quality of apartment and resort in general. I look forward to a return visit. No bad comments to make during our stay.
Good location, room and friendly staff. Restaurant shut without notice. Was told that I should self-cater in room using microwave and toaster plus sink.Provisions available at exhorbitant prices from shop next to reception. Italian restaurant within walking distance proved to be accessed via a dark, poorly lit foot path perfectly positioned for a mugging!!
The surroundings - like an oasis. except for the traffic noise! marion was a perfect hostess so trying to please. We left some spectacles behind and she got in touch with my daughter to let us know. Just the difficulty in finding the place. A german group also took a very long time to locate it.
Nice individual hotel where each room has a different theme. Good to recommend for hanging out on the pool and relaxing. Many young international couples (around 25-35). It may be hard to arrive in the evenings or on weekends because then reception is not looked after - we waited 15 minutes to be let in and given our room. If the receptions is off working hours the cleaning leadies do not understand english and it might be difficult to communicate if you do not speak spanish. Also: it is further away from the beach as it looks in the pictures.
Helpful personal staff,peaceful empty gardens a real retreat. Exciting detail to the theme decoration of each room. A feeling of home from home. loved everything,would have found a hairdryer useful
Chilled out at the pool - last few days in Andalucia after a hectic two weeks! Finding it from the A7 - the map is not accurate. Signs on the main road would help!
It was clean tidy, economical and suited my needs Directions to find it could have been better (tricky to find correct exit from main road in the dark
Central location for many of the tourist spots. From our point of view the plumbing in our room (104) needs upgrading and the room needed refurbishing due to damp. I think this was an exception as our friends room was in much better condition.
In general it was pleasant. However hotel reception staff was unfriendly, and we found a cockroach in our bathroom. The hotel staff however only stated that "it should not be there" without taking any further action or giving any compensation to us. Cockroach in bathroom.
the breakfast and the friendly helpful staff the room did smell very musty and the tv was all spanish chanels
The price was very good The place for the hotel
Reasonable breakfast Smokey smell in bedroom, burn marks on bath and bedside unit, Holes in bedcover
Stayed in October as a base for a business trip. A well located, clean & tidy 3 star hotel. Free wifi in the bar area, friendly staff, clean and comfortable rooms. A nice clean pool. Good friendly service from all the staff. Good location in terms of choice of resturrants and bars (excellent indian restaurant adjacent). Will definately stay again.
It was central for us as family live around the Diana area. The pool was good and kept clean. Breakfast was fairly good, always a good choice. rooms cleaned every day. As our room was on the main road it was very noisy from traffic.did get used to it after the first night. Air conditioning not up to standard for the temperatures in August
Nice rooms round pool. Good Breakfast. Secure parking uncomfortable beds!! Very difficult to google as map and address cannot be traced. (Easiest by looking for the hotel and then going over the satellite view. the hotel is straight off a motorway, but there is no noise, strangely!)
It was fantastic to hyave so much space, a kitchen with a dishwasher and numerous pools the kids could use. No
its kind of houses more than rooms they have duplex and flates thats all the hotel was very far to city more than 45 minites by car and the reception cloe at 9 pm very cilent area
Everything was excellent, from place to staff, etc. Close to beach although we had pool as well. 10 minutes by car to Estepona centre and June is great time to go due to less confusion...No problem with parking as resort has.
Big, spacous apartment, fully equiped , nice piece of private garden with a view over the mountains and a golf course. Very helpful receptionist ( who understood without any comments that the appartment we originally received was not for us and exchanged it for a much better one next day). The numerous pleasent swimming pools, no trafic , not much visitors - late August/ beginning September . You must have a car to feel comfortable there, Estepona is much better then the rest of Costa del Sol. Only 60 km to the gorgeous Tarifa, Ronda, El Chorro. Definitly recommended.
The apartment was large and clean, the pools were nice areas to relax, quiet and friendly. The apartments are a bit remote and a car is essential as there are no bars, restaurants or shops locally apart from at the resort.
Price, spa and the apartments where great (lots of space, two rooms, two bathrooms, cuisine well equipped) Location is not that good... need car to go everywhere. Internet is only available in the reception hall.
Reception closing times did not allow us to contact them after 10pm
Quiet, clean, very well equipped, large apartment. Reception opening hours not great. Directions from Reception to partment were poor - difficult to locate exact apartment. Not enough beds around the pool.
Excellent Spa, spcious room, nice kitchen facility
Peaceful place to go and chill, we just used the pool and paddle did not use the Spa. Very basic, TV was only in Spanish and buzzed, no sun loungers, no dvd player, no toiletries and no information of local places to visit.