Very clean room and quick response of staff
The hotel was ideally located. 5 minutes to the shops on one side and 5 minutes to the train station on the other side. It was extremely clean, warm and very nicely decorated. Would recommend for short stop stays The breakfast is a pricey for what it is.
clean hotel no enough restorant & iron not available in the room !
Nice rooms and the hotel itself - quality material, not worn out. Really good. We did not try the restaurants in the hotel but they seem serve gourmet food. Public parking is very convenient just underneath the hotel (24eur per day). Hotel is about 7 minutes stroll from the shopping area. Internet is very expensive - come on, this is 21st. century, internet should be included in room price, just like hot water is! The Spa of the hotel is rather small and we found it to be on the coldish side - but anyway, especially in a day time, the view from the top of the building is nice. Also the elavators - I don't understand why hotel building designers always hide stairs - not all hotel guests are not physically fit to walk up/down the stairs, and waiting long time for the elevator in peak times just to go a few floors really makes no sense.
Loved the location. My son loves sushi and this street was sushi heaven. The hotel room was also very comfortable. The breakfast was great. When I got there they informed me that there would be an up charge because the room they had for me did not accommodate the number of people on my reservation. Am still trying to figure out if I paid twice for the room There is also no concierge and the staff is not overly friendly. However, they are very competent and pointed us in the right direction to get the information we needed.
The staffs at front desk were not sufficient for the guests in the morning and the night.
SPA . Everything was perfect.
Rate,Locationand servise .. No.
This hotel situated near the shopping area. The hotel is very old and we had only 1x shampoo and 1x soap in the bathroom. Is this ***** Hotel ?
Breakfast and Sauna
Room design, general confort Noise from railroad close to the Hotel
Nice, central modern hotel, good breakfast and nice staff. Fair price and easy to take the tram downtown Breakfast should be included, and the parking is far to expensive
Everything! Especially the staff - very hospitable and helpful at all times.
efficient the noise outside from the tram
Design Dirty and I booked non smoking room an received smoking
Free Internet and good food. Great stuff. Good localization to Messe.
the Bartender Micheal from the lobby
The staff was excellent. Also the brakfast was wonderful. Wireless Internet was for free but connection was bad.
The Restaurant, a good menu, and the bar/restaurant staff Reception staff were somewhat stressed, probably because of the K fair.Also the price is too high for the value, but this was also linked to the K fair.
Super friendly and accommodating staff.
I am frequent visitor to Germany and I haven't seen as bad as this hotel. Staffs are not friendly; receptionists are not welling to even talk to the guest. Bad sevices
It is good hotel and near Center station. The hotel did not have hot water cooker and no free internet.
Very near to the Main Train station. Hotel clean and comfortable. Good Breakfast. Very good for business travelers.
Location only. Had to pay for faster internet. Bathroom dirty. Shower not draining, shower head holder broken so water sprayed everywhere. Rubber covering on mattress??? This is not a youth hostel. The booking cost 150 EUR for one night!!
Free transport ticket made things very easy
not really a lot, actually. the location is close to the station but not to the old city centre, the room are nice but the third bed was really unconfortable. the staff is really bad, they didn't advise about our bus free ticket (included in the room price) and they added a extra charge for the breakfast which was included as well !!!
Close to center of the city Street around the Hotel was a little rough in terms of people hanging out
I like the location and Aircondition only I do not like the recieption staff .
The situation and public transport were good; quiet room. The staff was friendly and helpful. The room was quite warm, expensive breakfast.
Free travel card gives you access in getting anywhere in the city and the Ruhr region. Shower was not functioning well and it was too noisy. Air conditioning was not enough, it was unusually warm weather for Germany.
I enjoyed the morning breakfast They charge me the internet too high..
right in the middle of town, clean, comfortable,no probs. all pretty satisfactory
bathroom too small
It was what I expected The temperature control in the room did not seem to work
It is a normal hotel for business and nothing is offered extra to like Everyday the house keeping used to forget something (one day shampoo, the other day the hand wash, the third day to clean ashtrays....more over, no safe box in the room.
Comfortable room, good service
the pool and the sauna internet access was slow, and cost too much
location small room verry very noisy, very small bathroom
to have a nice looby where visitors can get rest the looby was very big but not organized i dont like the price rate it was too high even in exhibition times
Old town was best No
everything was perfect the price of the breakfast
its location near the Train station is a plus also for the car there is plenty of parking options so you dont need to pay the hotel for parking. their airconditionin not working in both my rooms( they are on but too hot) I asked for extra pillow as the provided once are too bad they simply answered they are fully booked, and I slept without them for 2 nights
Excellent breakfast Could do with a facelift, everything was dated and tired looking, the superior room, wasn't!
Well I am happy because my decision was right to stayed in Holidays Inn.
Great location, 2 minutes walk from Hauptbanhof (main station) gives easy access to train services and, links to exhibition centre.
Very pleasant and friendly-hotel&staff,both. Wonderful location.
Extremely high price for the room
good location, friendly staff,good value unless you happen to book during the week of a trade fair or conference.....not impressed when buisness capitalise on events which bring people to their country...
Very stylish and very clean at a very low price and in a convenient location Need bigger signs at street level to be able to find it easier.
Location Did not live up tp expectations at all - very basis for a three star
Location, staff and comfortable room
very clean and good facility, nice service and perfect location too warm in the room
The best for me at Friends was its location in downtown quite close to main station, which made easy to move anywhere
The hotel is very close to the city´s main station. The reception staff are very nice and helpful. There is a free Wi-Fi Internet connection, a rare thing even at hotels of a higher rate. We also appreciated modern decoration of the hotel, and what is more important, its rather high value for little money. It would be nice to have a hairdryer in the room. Besides, all the information you find in the room is in German, though it´s not a problem for the reception desk operates 24/7, and the staff are fluent in English.
Gut!!!!!!!!!!!!!! Is not so close to the downtown
Very Friendly people. Will definitely come again.
The helpfulness of the staff. The room we had at the front of the hotel was slightly could have done with better soundproofing from the street. It wasn't really bad just noticable.
Coloured interior of the room
This hotel is a business luxury hotel in the best location in Dusseldorf.There is some good lounge specially for business meetings.It is near to shopping area and just in front of downtown.We have stayed in a suite which is really good. Staffs are so helpful and all fluent in English.Breakfast is good although can be better if some warm items add. There is no free wifi internet in the rooms.
Room was very well equipted Ethernet poor spead, durring my stay there was constraction work done in room next to my and was very noise, staff send me some fruits and small bothel of champain whic was nice but not satisfactory, I could not relax in my room
very pleasant stay, comfortable, central and user frendly. It may have been the night in question but there was some noise in the early morning.
Location; excellent room service and cleaning service and very good varied breakfast. Tipping becomes very tiring. No access for handicapped people or buggies. Doorman only helps if previously tipped. Small elevators. Very small spa and saunas do not start working till late in the morning. Spacious rooms but poor decoration (holes in cortains and very rough towels and bathrobes -unacceptable for a five star hotel-)
Excellent hotel the staff were so polite and helpful, the hotel has a fine taste in their hospitality, near to shopping, food, nice walk and of course the U Bahn is on its corner. I surely recommend it to others.
Large room, nice restaurant, helpful, polite and friendly staff, excelent location. No
Very central. Clean and charming When leaving the hotel the reception first tried to charge also the hotelroom from me despite the reservation vthrough your company. Anyhow they finally charged only the breakfast and took photocopies of your reservation document to me.
I liked the welcoming and excellent attitude of all the staff and the quietness of the hotel and the fact that I could just step out into the best shopping and Christmas markets nothing
room facilities expensive internet and paytv
The location is awesome.....
nice as all hotels of the chain not close to centre and area around is somewhat inhabitant
Everything, it is a top class hotel. A courtesy bus to airport/fairground would be helpful.
The wireless LAN was not included in the price. The breakfast was not impressive at all, not many items to select between and the food didn't taste all that good.
comfort Credit cards Pre-authorization: Amounts blocked on the card were too high
Perfect business-hotel. Highly recommended.
very poor very poor wellcoming,they gave it to me wrong key and I tried to open another room which is unbleivable and they gave wrong room then what they confrimed to us.
Location, Liberty, Facilities.
Staff were very friendly and cooperative on one occasion only, a number of people were 'stuck in the lift'. despite each person swiping their cards in turn it refused to move for some minutes. This was a little worrying for my father, who is 90.
This hotel was excellent from the staff, the service, to the quality of the room down to the sandwich that we had very late at nite. Nothing was too much trouble, they exceeded themselves and our expectation. Would definately stay again and recommend this to everyone. There was nothing that we didnt like
Good service, punctuality, clean rooms, acceptable dish. Very expensive internet. I could accept if it were an under developed country but unbelievable for Europe, Germany in particular.
Clean, simple, efficient, good location, good breakfast Slightly oversized pillow
could use more comfortable pillows they were like beanbags
The location and the confort, the decoration is ok to . The single rooms are very small.
Location not possible to have regular breakfast before 7:00, and you pay 12 EUR for it
Room good size and loved the decor. Staff very friendly and accommodating. Helpful with site seeing advise too. Hotel right next to excellent Japanese area and only 10min walk from old city. Small lift for people with lot of luggage
Place, combination price and service
Good location. Clean rooms.
The bed was very comfortable Shower facilities a bit outdated
The staff at the hotel were very helpful and the hotel was a very comfortable and warm environment. Good location and a good value 3 star hotel.
Accomodation. City center is very close. The room was clean and tidy. It was rather cold for the first 2 days. But they fixed it.
Location. Close to main railway station and +/-10-15 minutes walk to the city center (Altstadt). No fridge, no minibar in the room. No ice machine on the corridors. No ice at all in the hotel. No bar, cafÃ© or dining room (only breakfast available). MOST NEGATIVE: the bed & the pillows (1pillow/pax) TOO soft causing backpain, couldn't sleep properl
I was travelling by train and needed a hotel near the railway station, from this hotel there is a 5- minute walk to the station, where there is also an underground station, which takes you to the city centre in just a few minutes. the hotel seemed new and clean. When I entered my room there was a strange smell, I opened the window and thought it would help. Unfortunately it did not solve the problem, so there must be something wrong with the air conditioning. As the smell is rather strong, the staff must be aware of it. I do not think a paying guest should be given such a room.
Hotel (incuding room and bathroom/toilet) was clean, rooms extremely comfortable and quiet. Centrally situated well within walking distance of all the places of attraction and shops. 3 minutes from the railway station making it easy if you so wish to visit other cities e.g. Koln. Not really.
Only hotel was good the hotel staff was not very courteous as in other hotels can really improve
Location was pretty good. The bathrooms fittings were leaking.
Hotel was clean and the breakfast was good. Rate was extremely fair for a room during a major fair at the K Messe There was only one lift, hence often quite a wait. Normally this is not a problem as I would use the stairs, but I was on the 6th floor.
Hotel was nice!, room was excellent location good, and the restaurant and bar is extremely good. staff was friendly.
Room service & breakfast
Located a couple of blocks from the train station and a number of restaurants. Main restaurant areas are within walking distance but not close by.
Location to the train station is perfect. Within walking distance of everything. It's kind of a dump. No frills / place to rest your head and shower. That's about it.
The location made getting around the area very easy. The stafff were very helpful and attentive.
Quickk and simple procedure.
location, TV not working, Breakfast awful
staff was helpful and friendly the fan was to small to be effective in warm nights and days. Pricey room night. Very noisy outside over night
Location is OK. Not too far from where stuff happens (main station mainly), but not a particularly nice area by itself. The room we were given smelled very strongly of cigarette. We immediately complained but the only member of staff there at the time told us the hotel was fully booked for the night so we couldn't switch rooms. He said he'd get back to me once he spoke with the owner, but he never contacted me, neither by phone or by knocking on our room. We ended up sleeping with the windows open, but the smell was still there throughout the night. The air in the hall was much cleaner than that of the room. You get what you pay, I guess.
the location and the breakfast were ok the misleading from the staff about the telephone conversation cost - it cost me a fortune and it was really very disappointing! Especially with the explanation at my check-out - sorry we can`t do anything for you nevermind that you received wrong information!!!
The helpfulness of the staff. N/A
I arrived at 9PM, and I got the key for the last and in the morning booked/confirmed room. When I arrived at the room the door was open, the bed used, and the towels on the floor. Becuase this was the last room the very friendly recepcionist applogysed a couple of times, and called for a roommate (who was already at her home). 50 minutes later I room was fixed. I hope not to have this delay in check in (anywhere) often, but at least they solved it as good they can. And hey, wrere people work, mistakes can happen. If you dont work, you dont make mistakes.
very close to bus link stop from weeze airport , breakfast ok , very good shower , allowed to leave bags safely in hotel after stay until traveling home ,hotel about 20mins walk to main bars and restaraunts bit noisy at night outside with windows open
Very good location in the city centre. Breakfast is also very good.
It was a nice one night stay. A clean and welcoming hotel, friendly staff, very good breakfast. I recommend it! Everything was fine...
It was very good
Nothing First the gym is poorly equiped. The treadmill broke down and no replacement was provided. No food is served in the hotel except breakfast. The rooms are very small.
The location was close to the main railway/u-Bahn station which made travel around the city easy. The rooms are spacious, spotless and have the bonus of a small kitchen.
location Shower was impractical
The room I occupied on the 12th floor was furnished to a good standard with an excellent en-suite bathroom, TV and minibar. Internet connection was available if needed. The breakfast room was good with excellent service and good food.There was also a small bar. The hotel is situated close to the main railway station with a good connection to the airport and it is within easy reach of restaurants and bars.It is also well situated for access to the old city and the Rhine. Although the staff were all very helpful, this is essentially a dormitory hotel for business travellers and some people might find it slightly impersonal and lacking in many of the facilities that can be found in hotels catering for holiday makers
being more familiar with Australian and North American 4 & 5 star hotels the price and quality of Asahi does not compare favourably. As I rarely stay in European hotels it is more difficult to give an educated comparison.
Lovely hotel, reception staff very helpful No
Very convenient. Good location.
Overall good service and friendly staff
Location and breakfast Small room,one elavator.
Attentive and very polite staff. Excellent restaurant both for dinner and breakfast
Friendly staff- good restaurant/bar Lack of business center.
I got room seervice the first night and I really enjoyed the meal I did not like the fitness area, it was one of the main reasons i booked as I was travelling alone and know I was a bit outside town. It is not big enough and obviously threw a bike and crosstrainer to get an extra star
Great rooms, nice shower placement if you are a couple. Parking and breakfast are far far too expensive.
the hotel was great,very modern,very clean and spacious. the stuff was very helpful and always willing to answer questions and help us. i definately recommend it
Everything was fine. The restaurant was good. We travelled with our dog and she was also welcomed. The location suited us perfectly (near city & near the river/parkland).
It is a fresh, clean hotel and the service,staff are fantastic. No room service, no air condition but the room was well heated by central heating.
The room was first class. The use of the mini bar was free. The breakfast was 16 Euros a person.
zen attitude, really friendly and efficient staff
Beds were comfortable, dressing area good. Bedrooms very very dark, lights not strong enough, had suite but could not use office space as we could not see. Reception slow and inefficient. Bar service slow. Breakfast poor and very expensive.
Comfortable beds. Hotel rooms too dark, bar service slow and very dark, reception staff not efficient, breakfast too expensive and poor quality.
It was a good 10 minute walk from the old town, and a bit closer to the more modern shopping district, so if you don't mind a brisk walk it's fine. the room was plain but was a decent size and the bathroom was ok, although there is a bath tub instead of a regular shower. There isn't any parking so you have to find public parking on the street but there are quite a few parking spots along the side streets adjacent to the hotel. On sunday the street parking is free. If you're a couple, the beds are awful! There are two twin beds pushed together but each with their own set of sheets and blankets and they slide apart the second you lay down, so you're forced to sleep in completely different beds or in one of the twins! In the morning the hallway is quite loud and there is only one lift. The general design of the hotel is rather odd and the website pictures definitely make it look nicer than it is. all in all it's ok but not at all exceptional.
Certainly no value for the money paid, will not use again Rooms too smallNo facilities , such as internet in the room,room service??? No value for money paid
Hotel provides travel card and info
Friendly staff and close to main train station. Room had horrible internal views. Felt dark and cramped. Not very good value for money. Disgusting that have soap dispensers in shower and bathroom.
I stayed in room no 408 and the view was beautiful The room bar should be free
A very good breakfast, nice staff A small bathroom
The staff were helpful and kind and the room was large and well designed. The hotel is a fair distance from the Altstadt unless you are familiar with the metro and other public transport.
Friendliness of the majority of the employees.
Excellent breakfasts and very helpful staff. The room had comfortable beds with a lot of natural light and was very clean. I would stay here again.
Location, cleanliness Hotell a bit impersonal and being charged for the water in our room!
The room was clean, the location of the hotel was perfect.
Excellent location within a short walk from the airport arrivals, food at lunch time was excellent and service was good throughout
The location really nearby the airport, and inspite it - in a quiet place. Very confortable.
Perfect for us as it was in the airport
is 2 start,bad rooms,after 11 pm no have to eat. very bad.
The beds and comforter was so nice! The location was great, basically connected to the airport. My mom and I had a connecting flight the next morning so it was the perfect location for us to stay. Price was also reasonable. There is free wifi in the lounge but not in the rooms, you have to pay for it which I thought was kinda ridiculous since I haven't been to a hotel recently that doesn't give you free wifi in the rooms. For us it didn't make much of a difference since it was just a place to stay for the night to catch our flight the next day, but it would have been annoying if I had to stay longer.
day stay of 4 hr between 2 long intercontinental flights: adjacent to the airport terminal, good place to take a nap and a shower. walk to hotel in windy rainy conditions
Had to catch an early flight. Great location inside the DUS airport. So convenient!!! Great friendly and helpful staff! The hotel is very nice but the rooms and lobby were dated and needs updating.
Staff were very helpful and pleasant, great facilities, good food.
Location is very convenient Initial room assigned to me had a strong smell and I had to ask for a change
The location and ease of doing business The food in the restaurant was not good value for the money
At the airport No
All was very OK. Good value. Highly recommend. old showerhead, large and heavy easily falls down on tub floor at slightest touch.
Very close to the train station and bus station
Great location, 5 min walk from HBF, The staff were very helpful and friendly, they let us check in 3 hours early.
Very near to the main station (HBH) that allows me to go back and to any place in the whole city so freely. Although the hotel seems to be a little small but its ok.
Staff were very helpful, Breakfast bar had a good selection The shower was a bit difficult to stand up in and the Bar area was a bit hot.
Friendlines and helpfulness of staff, good location for easy access to U Bahn and easy for exploring on foot. nothing to dislike
Good cheap and clean hotel in a good location.
spacious room and tasty breakfast no
Staff very helpful.
The personal contact and help with personas at the hotel
Design and staff friendliness
the hotel and room was very clean and tidy and functional , very helpful staff
Very friendly and helpful staff. Room and bathroom were smelly. Wifi connection was intermittent and slow.
Pleasant service It was a long drive from the Messa
The shower was very powerful and the location was not too bad. Yes, there were Tea/Coffee making facilities in the room, nor was there an iron and ironing board. Also the bed and pillows were very uncomfortable, they kept splitting apart and the duvet should be 1 to fit the whole bed not 2 singles.
The breakfast is rather good, staff is kindly The hotel doesn't locate near the old city, the room is very-very small and not very clean.I don't like the design of the hotel
The staff were very helpfull,the location was good and the breakfast was excellent and plentiful.
The hotel was clean, staff was very helpful and happy, the room was big enough and the breakfast was good. Coffee, tea and snacks were available 24 h for free.
the hotel was ideally situated for the means of my visit..clean,friendly staff...a very comfortable stay at the kastens hotle i only have 2 complaints really with the kastens hotel...firstly it was very hot and stuffy in my single room,supplied was a very small upright fan which served no purpose at all............the second is that on my first morning there,after a late night and long trip,i decided on a 10am breakfast..the food is not topped up reguarly,after the initail presentation,so my first breakfast consisted of only 2 jam rolls ? nothing else was left on offer really (nothing hot anyway)..
Proximity to the marina and tower
Excellent clean room, excellent beverage and diner facilities None
Very well located hotel with direct access to the Airport Terminal
the profissional atendance
The staff was extremely friendly and helpful. Great services available. Was so easy to just walk over to the airport and catch the train into the city centre. Rooms were excellent and I couldn't believe how quiet it was with the proximity to the airport. I would recommend this hotel to everyone. Great value for the price!
Friendly and helpful staff No access to watch UEFA Champions League football!
Convenient location for airport and exhibition centre
Nothing Far too overpriced at conference season. Feel being ripped off.
wonderful hotel & proximity of departure terminal
location, near airport terminal altough short, but very cold walk to and from terminal