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The hotel has a real nice pool area and what pleased us most of all was the restaurant. The food is just great and the choice is unlimited, both breakfast and dinner.
Very good breakfast. Nice location with seaview. We order room for 2 persons, but everything was for one.
Una terraza magnifica. Muy agradable en su conjunto. La playa al lado del hotel es una maravilla.
Good location and generally pleasant ambience. Food was good Hotel was built in the 1970s and has a very dated feel. In our view to justify its 5 star rating it urgently needs modernisation. In particular the room fixtures and fittings were not of 5 star quality. In view of this in our opinion it was significantly overpriced.
The pool area was absolutely amazing. We loved it! They should increase the are for parking, it was always full;-(
One of the most relaxing holdays ever - may be too quiet for some but suited us just fine and can't wait to go back. Great food - the buffet meals with choice of fish, meat and pasta prepared to order is fabulous. Though listed 5 star don't expect an Hyatt or Meridian. Some of the entertainment in the evening could have been more professional however didn't spoil things for us.
The location, right on the beach. Near to all shops and bars. Great value All Inclusive package.
Quality of meat very poor Both swimming pools out of use
we loved the location because we like to swim in the sea. The food was lovely and the room was very pleasent with a fantastic view. we thought the entertainment was very poor at night.
location and design of the hotel, the staff, the choice of food
The hotel location, friendliness of staff, good breakfast The internet is too expensive (1 euro/10 min), which way above the average prices for public internet in the developed world today.
sleeping and eating first class
relaxed atmosphere / choice of food/ staff hotel a little tired looking - needs face lift
The hotel has a great location with sea views from all the rooms. The beach is sixty seconds from the hotel. Very relaxed. The hotel now offers all inclusive to a mainly Spanish client base. The level of spoken English at reception and the restaurant has declined,from our last trip one year ago.
Plenty of internal space if you want to find a quiet corner. Good central location, close to beach.
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
A quality hotel offering excellent value for money. Food quality and presentation was very good.
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
Close to the beach The dinner. The meal in the buffet was really very low quality.
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
The facilities, the quality of the Hotel, the shows
the meals service from the workers in the reception and the restaurant
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
The peace and queit of the resort and the weather No
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
the benefit of hotel facilities but appartment acccommodation, excellent facilities for children, hotel location was perfect in the resort within walking distance to beach, shops and lovely restaurants.
The environment of the swiming pool zone and spectacular gardens. The wood of the doors acess the rooms needs to be repaired.
Extremely professional animation! Nice pool and garden. - No normal toastbread for breakfast, diner is really bad, there is enough but it is all of very bad and cheap quality, please try to do something about it and the hotel is perfect. - Rooms need renovation soon.
Very friendly staff and excellent choice of food. Great entertainment in the evening for families and loads for kids to do
very broad range of facilities for the children
clealiness of rooms ,frienliness of staff,and location
very child friendly so we felt safe all the time The bar had mainly local drinks and shut down at midnight
For a family with young children this is an excellent place to stay. Entertainment is excellent and facilities are great. Price is also a bonus at €50 a night for an apartment in July (peak season)
The staff is very kind and friendly, very polite. The cleaning is very good, although rooms need to be modernised. Very good location with all the facilities. There was no A/C in the room, it was quite hot in it.
The entertainment and the wonderful efforts or the kiddies club reps., They were non stop in looking after all the guests (young and old) top marks Maids starting work a little bit early
all, the service, the room, and the price/quantily
This hotel is a wonderful place to relax and meditate. I especially loved the plants and the waterfall. The hotel reception staff are not as friendly as the other staff.
This is the second time I've stayed at the hotel. It is ideal for my needs as a short stay hotel when I visit Costa Teguise on business. It is clean, comfortable and friendly. For my purposes WiFi in the rooms would be good. It is available in the reception and bar areas.
We had a double bed 4ft 6" and very uncomfortable, did not sleep well one night. Pillows horrible and lumpy. Noisy with other guests dragging god knows what around above us early morning and late at night.Won't go back.
clean comfortable room bar staff, evening meal
pools very nice and spa excellent clean throughout wide range of food good entertainmentvery friendly staff only item i could fault was the location of the hotel however taxis ordered throughout the stay and arrived within approx 10 minsof the phone call
General ambience of the hotel, staff, comfort, safety, food, pool etc. My third time holidaying here and hopefully it won't be my last. Delph needs to be replaced. Pool surfacing needs repair. Sunbeds need to be refreshed. Decor in rooms a little tired. More english television channels needed. Drift towards 'package holidays' as opposed to random bookings. Nothing major, I will be back.
Staff friendlyness and rapid attention to items requiring repair also the excellent food and its many varieties Has got to be a little down market from our previous stays, presumably due to overheads.
We found the hotel very relaxing and the courtesy bus was a great plus, also the evening show was very good could start a little earlier
the food was excellent.services and staff very good.spa excellent.surroundings lovely.plenty to do withinn hotel a little removed from beach and town but taxis and bus were excellent
The weather, the situation of the hotel and the pool areas. The Hotel was taken over by a group of people,thereby limiting full facilities for normal customers
Absolutely brilliant holiday. Great swimming pools. Wouldn't eat in restaurant though. Great restaurants 10 min walk away. Glad we hired a car but would have managed without one. Beach towels supplied. Will be returning next year for sure No complaints
Quality of Accomodation and facilities
Lovely, well maintained complex with comfortable apartments. Good minimarket on site for self catering purposes. Quiet area but a nice distance to walk into town. Highly recomended.
Friendly and very helpful staff. Fabulous for children as there is plenty of entertainment and the kids club is brillant. Each block has it's own swimming pool so you can sit and relax in your patio area and be watching them. The cleaniness was second to none. The appliances in the apartment was fantastic ie.. dishwasher, oven, toaster, microwave, hairdryer, iron, ironing board, kettle etc...
Location in relation to beach - quality of accomodation - helpful staff Nothing
Large spacious accommodation
the layout of the resort and comfort of the rooms
We were staying for 5 days and in none of these days we got cleaning service/towel changing At the 4 th day we inquires about it and were told about some "misunderstanding and for compensation we should contact you, although the manager agreed we have grounds for the complaint.
Proximity to beach, friendly staff reasonably priced good food very poor quality of furniture- beds, couches and chairs
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
Good location. Good staff. No gift shop.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
nice seaview room
Food variety was excellent The room we were allocated was poor It was on the ground floor, overlooking an overgrown bit of garden with a large receptacle for garden refuse in front There were only two very flat pillows on the bed The main areas of the hotel were furnished luxuriously, but certainly from our experience with our room, the bedrooms were poor quality
excellent hotel.very clean,staff very friendly.good food high standards.
Staff, food and facilities were excellent...will return. Towels in bedrom...on the small side!
The best hotel I have stayed at in this price range. Location is great - surrounded by plenty of beach, small shops, bars and restaurants. No nightclubs within earshot. Hotel is very clean and very well maintained. Staff are helpful and friendly. Huge variety of food. Pools clean. Evening entertainment was of a high standard. Very family friendly. The kids (6,4 &2) all loved it from the second we walked in and they were presented with a small inflatable seahorse. I try to avoid going back to the same place twice. This hotel will be an exception to that rule.
Enjoy the opportunity to relax in a quality location with good food and comfortable facilities. Fish choice not as good as previous trips
Excellent family hotel. Good facilities for young children. Helpful staff. Free wifi in hotel lobby. Very good breakfast. The evening meals were average
The staff cannot do enough for their guests and the pool and dining is wonderful.
I have stayed at the hotel 4 times --- The hotel is very well run and maintain. - food is excellent - staff very friendly - location is very good. The evening entertainment could be better - and perhaps a bit of moderization of the bedrooms might be an idea. I would perfer no dogs allowed.
Friendly staff & cleanliness of rooms and surroundings Food isn't the best
Very close to Beach and Airport. Well located in the lively resort of Port del Carmen. Excellent Swimming Pool and other facilites and friendly staff. Good food
very well organised, a high standard of cleanliness and efficiency, clients dressed in appropriate attire in restaurant, sufficient sunbeds at pool, no noise whatsoever, lovely and peaceful. no, overall very good
Fantastic atmosphere, delicious food, clean and comfortable rooms, friendly staff and convenient location.
Very pleased with the hotel- cleanliness excellent, food good, staff helpful, convenient position without being in the centre of Puerto del Carmen. Room fridge (not minibar) and microwave provided. Hotel provided beach towels on a returnable deposit. Closeness to airport convenient - but no noise problems as a result. Only minor things - in spite of the hotel requesting guests not to 'reserve' sunbeds with towels, many still did it - mostly the German guests, I think. For a 4 star hotel, I think the room safe should be included in the price and not be charged at €2 per day. It would be nice to have BBC 1 available on the room TV as well as CNN and Sky News.
Sun, sea, pool, relaxation, service, everything.Staff ver accomodating and courteous, Will come again.
Very clean and tidy hotel. Excellent food with friendly and helpful staff.
room and service excellent
Hotel was very clean and staff are very friendly. Rooms are spacious (for 2 adults and 1 infant) but room lacked decent helpful facilities such as a decent fridge and kettle (mini bar fridge, microwave and a bad travel kettle provided but it had to be requested) especially helpful when you have a young child. The Swimming Pool and fitness facility are more than adequate, with the hotel very close to the beach with no road to cross and is therefore great for children. We were on full board bases and the breakfast buffet is good, dinner buffet is ok, great selection but if I was to go back I would not take the dinner buffet option. I would highly recommend this hotel to all ages and families and will return someday for a break Not great facilities in the hotel room, no kettle and the fridge was just a mini bar fridge, this make life difficult when with young children. But in fairness to hotel provide everything we asked for after our arrival. Pool area good but there may be a lack of sun bed at busy times, pool bar has a limited menu. Hotel night entertainment is interesting but fine. Hotel is about 10min walk to the "main strip” but that did not bother me in fact enjoyed the walk!!
We liked everything. The staff were great - very helpful and friendly. The food was great - loved the salads ...mmmmmm! The whole complex was great - you would find it hard to find anywhere nicer on the island! n/a
relaxing good food very friendly staff the spa plenty of sunbeds.reception spoke very good english entertainment could have been better
the staff were very helpful and the all inculive was very good value In some places it could have done with a little maintance and the pool was very cold and we could swim in it
Had a fantastic time at this hotel, catered very well for familys. Rooms very modern spacious and clean. Food was good par for most all inclusives, Very friendly staff. Would highly reccomend for a family holiday.
friendly staff good food good value all inclusive for the price. good access for disabled It was a bit isolated from the main resort
staff was exellent, location good, food was very good could have lifts
I liked the facilities, the pool, the room, the food, the staff. Yes, the little variety of non alcoholic drinks, only three fruit juices of choice and the water is not mineral. They should change it. And the internet service should be free of charge like in other rated hotels and no so expensive per 12 minutes.
Friendly staff, good food, really value for money cold water in swimming pool
The weather was great for us hotter than we throught for November, the hotel staff were all very friendly good service for food and drinks including cocktails, rooms clean and tidy would say a good 3start hotel. We were just a little surprised that they did not give a map showing were the different places were but if you asked the reception staff were all helpfull
The quality of entertainment,service,food and drinks available were all excellent. The staff were always friendly and helpful. Theres nothing that my wife and I did not like about the hotel. However perhaps the seating in the loung downstairs could be more comfortable.
Staff very effecient in particular Paul Gibbins in Reception and Raphal in diningroom would like if dinner would include a Joint of Meat like Roast Beef or Pork
We enjoyed the peace, quiet and excellent facilities and service.
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
The entertainment was a bit poor but the kids liked it
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
siwmming pool food
everything was perfect,food pool staff,location