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Marzellenstrasse 13-17, Cologne, North Rhine-Westphalia
0.4 km from
Room was clean and modern. Bathroom door did not close.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
Ideal location, pleasant courteous staff, The road works directly in front of the hotel although it did not effect my actual stay in the hotel - would look better if area was screened off particularly on the side of the hotel.
not really something - price was not equivalent to what the hotel has to offer!! way to expensive for what it is. small rooms, not really an 'inviting' hotel. More a mentallity of 'come here, pay a enormous amount of money and leave!!' An experience that I have not encountered yet in my many international hotel travels. Your organisation has lost a client for life!
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
great central location
Great hotel near central station and secure outside hotel could be more international dinner! No
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
in a perfect location and the hotel was very good in every category no
The breakfast, and the helpful staff, especially Sabine...
Location - for music lovers close to the Kolner Philharmonie. Close to cathedral and station. No - I really liked it.
Central location, but can be noisy with pub next door No air conditioning, room was very hot and uncomfortable. Two single beds pushed together doesn't make a double. Breakfast wasn't great for the price.
Beautiful room and view of the city. 1 minute walk to the main trainstation and 2 minutes to the Dom.
Location was great, right at the train station in the middle of the city The interior is worn down, although the rooms were perfectly clean. I was told I had to pay some city tax although I already had paid this charge with via booking.com. Other than that everything was smooth and straight forward.
location is in the center of the city. Located in the Altstadt walking distance to the shopping street like Hohe St and Schildergasse. 5 minutes walk to get to the Main Train Station and to the Dom Cathedral. Clean room and bathroom with free breakfast and wifi. I couldn't leave the baggage at the reception after check out.
Overshadowed by bad points below. The hotel was ok but we were locked out arriving at 2315 on our first night & had to find & pay for alternative accommodation. The flight was on time & I had previously rang the hotel to advise of our late arrival. Rather than apologise, the hotel sought full pay on departure. I paid only for the accommodation taken & now the hotel is trying to extract payment through my credit card guarantee. Amazing.
Very nice friendly and welcoming people running it. Fantastic breakfast. Close to Cathedral, Station and Altstadt in Cologne. Room 53 is up a spiral staircase one stage above the lift and not suitable for anyone but the fittest! We are getting on a bit and liked it.
Friendly staff; convenient location