Would you like to save as your currency permanently or for this visit only?
Margarit at the front desk was phenomenal, and Diaz in security was very helpful.. We came out to catch a couple of Cubs games and sight see. We did not spend much time in our room, which was good because overall comfort was about a 3 out of 10. Old, old old. Reminded me of that 1960's home with the pocket doors, and diamond like door knobs, but has NEVER been updated. A place to lay your head and store your luggage and no more. Although I must admit the pancakes in the rear restaurant from the front desk were GREAT!!!! Cold, I mean COLD water in the bathroom. Peeling wall paper. Hotel really needs to be gutted and updated like yesterday. For $200.00 per night the overall appearance of the hotel was about $40.00 per night. Yes we had a good view of Buckingham Fountain over Michigan Ave. And that is the only thing that gave us some, just some of our money's worth.
While the exterior of The Congress represents the bygone days of a once glorious hotel, the interior is, sadly, the result of age, poor maintenance, and general neglect. The very first impression I got was the malodorousness that permeated the entire facility. Upon entering my room, the odor was insulting as, clearly, this hotel once permitted smoking (but apparently made no effort to eliminate the persistent smell. The furniture must've been obtained from the local Goodwill as it was well-worn and mismatched. Cracked tile on the bathroom floor made the entire experience unpleasant. Hey Congress owner, it's time for a remodel!
For the condition of the the hotel, was MUCH cleaner than I expected. Staff were also very cordial. All I can say is that this was like the Happiness Hotel of Muppet fame. Not one dime has been spent on any hotel upgrades since 1976. Because of the baroque splendor it once had, this hotel is popular for weddings (maybe guests are blindfolded until they arrive in the ballrooms??) All was shabby, falling apart, and rundown with tons of springbreak-like behaving young adults. Walls paper-thin.
so many fruit flies in the bathroom! the showerhead was so clogged that the shower sprayed over the curtain and all over the bathroom mirror, leaving about 3 streams of lightly pressured water to shower with.
The location was perfect The ice machines did not work, went to 11 and 12th floors.... Neither worked. WIFI did not work on the 10th floor the entire stay. In fact it only worked in the lobby for us.
Location was good. Bathroom was not good at all.
All the major sites are walking distance from this hotel. LOCATION Our room smelled like cigarette smoke. It was so bad it penetrated our clothes. Also, they had water issues during our stay. There was no water coming out and after they "fixed" the issue there was brown water coming out. The hotel has beautiful designs, but it looks run down. All of their furniture looks beat up. The drapes in our room had holes. The front desk had mediocre service. The bellman were very friendly though. This place has lots of potential because of it's design and location. They just may need new management.
Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.
only suggestion for improvements I would have would be the doors to get into the different wings look like service entrances- out of character with the rest of the décor- could use an upgrade.
Way past it's prime...
Great location and rich history - opened up the windows for cool air at night.
Great location and in hotel amenities Luxury hotel once upon a time, but lack of appropriate upkeep drops it down a couple notches. Not a bad hotel, just not luxury anymore.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
Great location, clean room, friendly service Food service only began at 6am.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Great location and valet parking is great after long drive "Historic " structure inside
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.