Would you like to save as your currency permanently or for this visit only?
Loved the high ceilings and architecture!
Great location and in hotel amenities Luxury hotel once upon a time, but lack of appropriate upkeep drops it down a couple notches. Not a bad hotel, just not luxury anymore.
Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.
Nothing Bad heater and the place looks old
We loved the charm of this classic beauty. High ceilings and all. Well worth the extra money for lake view!
Location was good. Bathroom was not good at all.
Room was clean. Maid service provided excellent work. Stayed at the hotel during a warm spell in April. Room was hot and uncomfortable. No individual thermostats. Cannot get a straight answer whether or not there was air conditioning. The website miss lead about barbering availability on the premises and had trouble with dry cleaning a suit.
Big bed and the museum campus. Screaming neighbors, for hours.
Horrible staff dirty
Great hotel in a a great location at a great a price. The bathroom had some plumbing issues and smelled of sewer the whole stay.
Breakfast, place eas crowded and staff had nothing to do
Nothing The room was dirty and so were my bath towels, also not to mention the hallway smelled really bad. Most importantly the staff were very rude when I informed them of my dirty room.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
Rooms are pretty clean and comfort Staff was really bad, they treat you in a bad way, they didnt provide any help, they charge you for everything. I asked for a double bed room and they charged me extra 20$ even I requested the room weeks ago, Internet isnt free and is really expensive.
Great location and valet parking is great after long drive "Historic " structure inside
Great location, clean room, friendly service Food service only began at 6am.
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.