Overview

Hotel Laguna Bacalar

Avenida Costera #479 Bacalar, 77930 Chetumal, QR, Mexico
+52 983 834 2206

RM 316+

Overall guest ratings

6.3/10 Good
Based on 375 reviews

Review highlights

  • 9.1
  • 4.8
  • 4.5
  • 4.3

Good to know

  • Great view

Nearby

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    About

    Take in the views from the rooftop terrace when you stay at Hotel Laguna Bacalar. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other highlights include a children's pool, and rooms offer furnished balconies and room service.

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    Amenities

    • Free Wi-Fi
    • Concierge service
    • Laundry service
    • Room service
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Pets not allowed
    • Free parking
    • Storage available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    6.3 Good
    Based on 375 reviews
    • 9.1 "Terrific location."
    • 4.8 "Rooms are not good."
      0.9 "91% complained about the bathroom."
      2.8 "72% didn't like the uncomfortable beds."
      3.9 "Air conditioning was criticized by 61%."
      3.8 "62% thought the tv was sub-standard."
      0.6 "For 94%, the rooms looked old."
      1.5 "85% said rooms were dirty."
      2.9 "71% said rooms were small."
      1.5 "85% found problems with the furniture."
      1.0 "90% thought they were poorly maintained."
      0.0 "100% said the bathroom was dirty."
    • 4.5 "Service is below average."
      3.8 "62% thought the service was unprofessional."
      4.5 "55% indicated the reception staff was not good."
    • 4.3 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
      4.3 "57% didn't like the architecture."
    • 4.2 "Disappointing food."
      3.3 "The price was too high for 67%."
      0.0 "For 100%, the dining experience was not enjoyable."
    • 3.6 "Breakfast is below average."

    Overall rating

    5.9 OK
    Based on 195 reviews
    • 9.2 "Terrific location."
    • 4.4 "Service is below average."
    • 4.2 "Rooms are not good."
      0.6 "For 94%, the rooms looked old."
      0.9 "91% complained about the bathroom."
      3.7 "Air conditioning was criticized by 63%."
      2.5 "75% didn't like the uncomfortable beds."
      4.1 "59% thought the tv was sub-standard."
    • 4.1 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
    • 3.9 "Disappointing food."
    • 3.0 "Terrible value."

    Overall rating

    6.1 Good
    Based on 180 reviews
    • 9.1 "Terrific location."
    • 4.9 "Rooms are not good."
      3.0 "70% didn't like the uncomfortable beds."
      0.9 "91% complained about the bathroom."
      4.1 "Air conditioning was criticized by 59%."
      3.7 "63% thought the tv was sub-standard."
    • 4.6 "Service is below average."
    • 4.2 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
    • 3.6 "Value below average."
    • 3.0 "Quite uncomfortable."
      3.0 "70% didn't like the uncomfortable beds."
      4.1 "Air conditioning was criticized by 59%."
    Good to know
    "Great view"
    data provided by TrustYou

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