Pros: Ease of returning car. At both check-in and check-out, both representatives were most professional.
Cons: Price. Budget can do a bit better with it's incentives for clients who are repeat customers.
16 Jan 2017
Need to improve customer service
Pros: I liked the fact that the cars were clean and on full for pick up
Cons: Pick up was awful and the lady at the desk didn't want to honor my KAYAK rental price. The first car originally given to me had some mechanical issues. After speaking to the manager, they gave me a better car along with a refund of the added cost. Drop off was a nightmare as well. I had a 8:30am flight and was looking to turn in the car before 7am. That didn't happen due to no one being at either of the return gates or buildings. After waiting until 7:15am, my friends and I could not wait any longer as we had to go through customs and security still. We left the key in a budget parking spot and then called to let them know before boarding where the car was since it wasn't in the "original pick up" spot as stated on the gate.
Cons: We traveled to St. Croix to finalize the location for a medical school and they would not take a debit card (MC). Was not informed of this OR about deposits. Very bad situation. Seeking legal help false advertising.
29 Sep 2016
Cons: never rented the vehicle due to unreported high deposit fee
Cons: Upon dropping car off they charged me for gas even though I returned car with a full tank of gas!!! I called to clear this up they said they will not refund the charge. They claim that there was a gallon of short of it being full. I filled car up at nearest gas station and drove straight to drop it off!!! It was about a 5 minute drive!!!!