At Enterprise, a confirmation number can mean..abs
Pros: I reserved a car a month in advance, I called to confirm and find out how to arrange for a pick up to get the car the day before I needed it. The next day I called an hour prior to needing the car as suggested. I was told that they did not have any cars and that it is not their fault that people don't return the cars and that I should try another of their locations. So I called another location and got a similiar story and the added note that all of their cars were sent to Sarasota airport. Then I called the customer service number and asked to speak to a mgr. He seemed more customer oriented so I held on while he made some calls to correct the problem. He told me that there were cars at the Sarasota airport but that they could not pick me up - could I have someone take me there- I could get my car there at the agreed upon rate that I was originally quoted. I had some one drive me, during a harried traffic hour I might add and they dropped me off and left. After waiting a few minutes on line it was my turn. Yes, they could give me a car but at over 3 times more than the agreed upon rate ! I even had a new confirmation number for this rental but they refused to honor it. Airport rates are always higher they said. I was so upset, I could no longer afford to get a car and had no transportation back hpme to boot. They could not have cared less ! I travel several times a year to this area but usually rent a car at Tampa airport from Alamo or Avis. This was also my first time using Kayak
27 Nov 2016
Pros: haha i love it.
28 Dec 2016
Pros: price was high but one of the best compared to others.
Let me drop off at another facility.
Cons: smelled of cigarette smoke
Change oil message was on.
car had 26k miles
Pros: It was small and easy to park. I liked the license plate number because it made it easy to find.
Cons: As I drove onto the road...the gas wasn't just low, the gas light was on which I thought was unsafe. I reported that when I dropped off the car and the man told me there is nothing they can do about the amount of gas left in a tank when other people drop off cars there. I think somebody should take another look at that policy...look at the gas amount left in the car for instance and charge the person bringing it back if it is under 1/4 of a tank. If there isn't a way to put gas in a car Hertz should provide the attendants with a can of gas they could put in...
15 Jan 2017
Lack of information
Pros: Hertz neglected to tell me they needed a copy of my insurance card which was not with me. Had I known ahead of time I could have brought it. They had just changed the policy but didn't make it known. Did not rent the car after all because of their lack of willingness to work with me. Accepted no responsibility for their
Part in the lack of information.
22 Apr 2016
Pros: i had a car but at high cost
Cons: I made a reservation and was given a price only to arrive that day and not be given that price, to be told i was a liar, when i still had the email confirmation.
Pros: Joe Ulisano, Avis agency operator was great to deal with. Avis had a location in the above airport. Rates were in $700+ range for a week. I went on Kayak & this location and $227 rate popped up. This is a $20 taxi ride takes 15 minutes to get to. it is a true hidden gem and a no brainier $$ wise. We had s new Chevrolet Equinox. We will always use Kayak and seek out Joe later this winter when we return to the area.